Cavendish Clinic Fitzrovia Arvostelua 

So I was called in for complimentary service after my first experience. This time I had my hydrafacial at Sloane Square and the staff and experienced was very pleasant. Aida did my hydrafacial treatment. She was very relaxing and friendly. I have to thank Martha from Fitrovia branch, who called me to arrange this and rectify my previous experience. I feel refreshed and look much glowy. Thank you

Delighted with my skin consultation and first treatment. Eleni was wonderful.

Honestly, the worst experience I’ve ever had with any clinic. They care only about taking your money — once you pay, you’re on your own.

It all started when I came in for a consultation — done not by a medical professional, but by a sales person with absolutely no qualifications. She insisted I must buy 8 sessions of Airsculpting to see wanted results (even though I’m already slim). I trusted their “expertise” and paid upfront.

At my first actual appointment with a practitioner, I was immediately told that because of my low body fat, they can’t even do 8 sessions — maximum 4 but even that she was skeptical (which I appreciated the professionalism). Imagine paying for 8 sessions of something and then being told it’s not even suitable for you? No refund, of course. I was told refunds aren’t possible — only clinic credit. So now I was left with a big prepaid balance and basically no choice but to use it. The practitioner recommended EMTONE instead, saying it might help, and I kinda had no other option but to agree — plus another £420 on top to start that treatment.

But the worst part is how they treat people after you’ve paid.

I booked my last 4 EMTONE sessions weeks in advance because I told my practitioner I was moving abroad and wouldn’t be back for months. Yet — the day before (less than 24 hours) until my last 4th appointment — they tried to cancel on me because their practitioner was sick. They called me 4 times, one call even asking if I can come to the clinic in 20 minutes now. Extremely unprofessional. After I insisted, they finally kept my original appointment.

Unfortunately, overnight I had a personal emergency — and I had to leave London earlier than expected. I let them know straight away, explained my situation, and kindly asked for a refund for the one last session I couldn’t attend.

Their response? Zero care, zero empathy. Just hiding behind their 48-hour cancellation policy.

Funny how they can cancel on me with less than 24 hours notice due to “unforeseen circumstances” but when it comes to the clients unforeseen circumstances it doesn’t matter.

This clinic’s policy only works one way — their way.

No medical care, no customer care — just sales pressure, trapping clients in overpriced packages, and taking advantage of people who trust them.

Please read all the other 1-star reviews before booking anything here — I wish I did.

I visited for Hydra facial recently and I had an amazing experience with Cavendish Team. Fitzrovia Team is very Supportive and give me a good knowledge of skin. The facial was relexing and explained me step by step and I am so happy with my treatment. I look forward to seeing you again.

Had a few hydrafacials from them and my experience so far has been amazing.

Skin glowing, polite and amazing staff who have been attentive to my needs.

Definitely worth the 5*

I paid a deposit but am now concerned about the level of service.

If all services are like their customer services ....well this is concerning.

The consultation on site was fine. They then arranged a telephone appointment for Thursday 27 March. I was advised the doctor would call me at 16:15 but got the call at 16:40 when I was busy. Nobody bothered to tell me about a longer window.

We arranged a new call but they ended up trying to call me on other days.

Today is the day of the call. The window was between 15:30 and 18:30. I got a call at 15:15. I would have managed to get the call if it was not that they could not be bothered to ring for more than two seconds. People need time to leave an open plan and with such a big window they cannot be expected to sit by the phone.

I tried to call back. Spoke to someone but then received another call from another department who was not aware of anything had already been said.

I am really scared and do not want to progress.

Friendly, professional, enlightening and helpful

Bought a gift card. Website fast tracks you to payment without asking would you like a card listed. Ended up it doesn’t do postal. Instead I have this bizarre rigmarole I don’t understand in order to redeem it. Cavendish don’t seem to have a clue.

This company is horrible please do not even go for consultation!! They have someone who has no clue about procedures selling it for you and then even when you dont even need as many procedures they wont refund you.

Wish I had done more research before booking here. Cavendish Clinic is no results. They pressure you into paying upfront for expensive treatments that do absolutely nothing. The clinic itself feels cheap and underwhelming. Once they have your money, they completely lose interest and just try to sell you more sessions instead of addressing concerns. Total waste. There are so many better clinics out there—don’t make the same mistake I did.

I had a refund that needed to be processed that wasn’t being actioned very fast. I spoke to Marcelle and she was absolutely fantastic, keeping me updated throughout the day on the status of the refund & went completely above and beyond. Really appreciate all the help!

I had the pleasure of experiencing another wonderful facial with Baneeta at Cavendish Clinic in John Lewis Edinburgh on Sunday (02/03/25) at 10 am. With Baneeta’s magic touch, I truly felt like my skin was deeply cleansed and cared for, leaving my face radiantly refreshed for days. It’s such a comforting experience that I always look forward to!

Was a-bit hesitant to start the coolsculpting treatment, I had tried other treatments which did not give results for my stubborn inner thigh fat but after my first session Ive seen amazing results with Coolsculpting! Highly recommend it.

I love my Hydrafacial treatments, my skin is feeling so pump, it’s been a game changer. Best thing I ever have done. Cavendish Milton Keynes ( John Lewis) Melania is amazing, she works wonders on my skin, very happy

Great service, skin is glowing thankyou :)

I visited for a Hydrafacial recently and it was an exceptional experience, the clinic has a warm, inviting atmosphere that immediately puts you ease.
The staff were incredibly professional and took time to understand my skin concerns and treated accordingly. The facial was relaxing and rejuvenating. I have already booked my next appointment and am so happy to have found this gem.

I visited the Cavendish Clinic for a Hydra Facial the team were really professional and made me feel very relaxed and comfortable as soon as I arrived. The hydra facial was so deep and really cleaned my pores and super hydrated my face leaving me with a red carpet worthy glow. My skin also felt more plump and fine lines looked reduced. Would recommend this treatment.

Honestly one of the best hydrafacials I have ever had. The whole experience from start to finish was professional, and informative. My skin is transformed, & I received guidance on products and future treatments that serve my skin. Highly recommend :)

Visited Cavendish Clinic many times for purchasing SkinCeuticals products and my regular hydrafacial treat. Truly amazing products, the staff are super- knowledgeable and extremely professional. Thank you for great service!