I had an absolutely brilliant Morpheus8 treatment at the clinic with Dr Luca. His wealth of knowledge and experience made me feel completely at ease, especially as this was my first treatment after a... Näytä lisää
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I have been so happy with my treatments at Cavendish. I have had a course of Morpheus 8 with Eleni who has been very professional throughout the treatments. Highly recomend
Yritys on vastannut
Wish I had done more research before booking here. Cavendish Clinic is no results. They pressure you into paying upfront for expensive treatments that do absolutely nothing. The clinic itself feels ch... Näytä lisää
Yritys on vastannut
Great result from a couple of recent rounds of Coolsculpting. I'm in decent shape, but couldn't shift some excess fat in a couple of specific areas on my upper chest and flanks. Alain, at Kensington... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We are pleased to announce that 'Cavendish Clinic Fitzrovia' is now under new ownership, marking the beginning of an exciting new chapter for the clinic. The flagship Fitzrovia clinic team is committed to building on Cavendish Clinic’s long-standing reputation for medical expertise, welcoming clients, and exceptional results. Importantly, the expert clinical team remains in place, with the same trusted specialists delivering industry-leading treatments in body contouring, skin rejuvenation, and aesthetic transformation. While historical reviews remain visible on this profile, they may relate to the previous ownership and closed clinics. Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, protocols, and the overall client experience as we continue our mission once again be one of London’s leading destinations for body and skin treatments. We look forward to welcoming both new and returning clients and continuing the Cavendish journey together.
Yhteystiedot
65 Margaret Street, W1W 8SP, London, Yhdistynyt kuningaskunta
- 02079354410
- hello@cavendishclinic.co.uk
- www.cavendishclinic.co.uk
4,0
Hyvä
892 arvostelua
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On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
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Vastaus yritykseltä Cavendish Clinic Fitzrovia
Dear Lucy
Thank you!
Ineffective treatments that are there to fleece you of your hard earned cash
I have been a customer since 2023 & frankly really angry that despite me asking for a refund repeatedly then submitting a complaint - no attempt was even made to acknowledge the issue or inform me that the clinic at Peter Jones had folded.....I have just found out by looking at the web. They owe me nearly £400. Disgusting behaviour! Why is the owner(s) not making a public apology and confirming their identity? No doubt most likely a business person who has a track record of setting up a stream of similar clinics offering ineffective treatments, talking the money before dissolving the business. Thank god Companies house is public so there is no hiding
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
We’re sorry to read about your experience under the previous ownership.
We would like to clarify that Cavendish Clinic Fitzrovia is now operating under new ownership following the closure of the previous operating company in December 2025.
While historical reviews remain visible on this profile, some may relate to the previous ownership or locations that are no longer operating.
At that time, the former owners closed their John Lewis concession locations, which may be referenced in some historical reviews on this page. The flagship Fitzrovia clinic has since been acquired by new owners, who are committed to continuing the Cavendish brand’s long-standing reputation for clinical governance, advanced technology, and exceptional client results.
Importantly, the expert clinical team remains in place, with the same trusted specialists delivering treatments in body contouring, skin rejuvenation, and aesthetic transformation.
Under new leadership, Cavendish Clinic Fitzrovia is investing further in technology, treatment protocols, and the overall client experience as we continue our mission to be London’s leading destination for body and skin treatments.
We look forward to welcoming both new and returning clients as this new chapter begins.
Daylight Robbery
They are one family of clinics (and they used to have one website with the same one used for booking services). They closed down the Cambrkdge site and now claim it was a separate legal entity (quietly removing it from their website). J had prepaid services with them whi h they say will no longer be refunded as the clinic has now vanished into thin air and no one is responsible for its outstanding obligations. They will scam you out of your money. DO NOT BOOK WITH THEM
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
We’re sorry to read about your experience under the previous ownership.
We would like to clarify that Cavendish Clinic Fitzrovia is now operating under new ownership following the closure of the previous operating company in December 2025.
While historical reviews remain visible on this profile, some may relate to the previous ownership or locations that are no longer operating.
At that time, the former owners closed their John Lewis concession locations, which may be referenced in some historical reviews on this page. The flagship Fitzrovia clinic has since been acquired by new owners, who are committed to continuing the Cavendish brand’s long-standing reputation for clinical governance, advanced technology, and exceptional client results.
Importantly, the expert clinical team remains in place, with the same trusted specialists delivering treatments in body contouring, skin rejuvenation, and aesthetic transformation.
Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, treatment protocols, and the overall client experience as we continue our mission to be London’s leading destination for body and skin treatments.
We look forward to welcoming both new and returning clients as this new chapter begins.
Massively dishonest company
Massively dishonest company and directors' board; pushing for prepayment during Black Friday and then immediately filing for administration leaving John Lewis to pick up the pieces, their former staff unemployed before Christmas and clients out of pocket to the tune of £1000s. Administrators are already working on it but given the fuzzy legality of the situation I hope authorities are also able to retrieve funds owed from the former directors. Anyone using their Fitzrovia clinic take heed.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
We’re sorry to read about your experience under the previous ownership.
We would like to clarify that Cavendish Clinic Fitzrovia is now operating under new ownership following the closure of the previous operating company in December 2025.
While historical reviews remain visible on this profile, some may relate to the previous ownership or locations that are no longer operating.
At that time, the former owners closed their John Lewis concession locations, which may be referenced in some historical reviews on this page. The flagship Fitzrovia clinic has since been acquired by new owners, who are committed to continuing the Cavendish brand’s long-standing reputation for clinical governance, advanced technology, and exceptional client results.
Importantly, the expert clinical team remains in place, with the same trusted specialists delivering treatments in body contouring, skin rejuvenation, and aesthetic transformation.
Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, treatment protocols, and the overall client experience as we continue our mission to be London’s leading destination for body and skin treatments.
We look forward to welcoming both new and returning clients as this new chapter begins.
The company closed down its John Lewis…
The company closed down its John Lewis spaces without notice.
They have taken funds without providing the services that were paid for or giving refunds.
To add insult to injury, they have just reopened their website to focus on their London clinic.
Absolutely no shame.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
We’re sorry to read about your experience under the previous ownership.
We would like to clarify that Cavendish Clinic Fitzrovia is now operating under new ownership following the closure of the previous operating company in December 2025.
While historical reviews remain visible on this profile, some may relate to the previous ownership or locations that are no longer operating.
At that time, the former owners closed their John Lewis concession locations, which may be referenced in some historical reviews on this page. The flagship Fitzrovia clinic has since been acquired by new owners, who are committed to continuing the Cavendish brand’s long-standing reputation for clinical governance, advanced technology, and exceptional client results.
Importantly, the expert clinical team remains in place, with the same trusted specialists delivering treatments in body contouring, skin rejuvenation, and aesthetic transformation.
Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, treatment protocols, and the overall client experience as we continue our mission to be London’s leading destination for body and skin treatments.
We look forward to welcoming both new and returning clients as this new chapter begins.
Dishonest business
John Lewis Kingston branch shut down. Owed treatment and money - seen one email so far with no information on how to recover the money. Cannot use at other branch as they have separated the business entity. Not very ethical as they probably knew the risk taken with JL Kingston. Even got text messages to buy more treatment before they shut down! Trading standards might be interested. I like my full refund now please as you been owing me since 2023. Business practice and ethics are shockingly low in this business. I would have expected to be contacted to provide alternate treatment at diff location or refund. As neither is done then it shows you have no intention to act honourably. Terrible business owners.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
We’re sorry to read about your experience under the previous ownership.
We would like to clarify that Cavendish Clinic Fitzrovia is now operating under new ownership following the closure of the previous operating company in December 2025.
While historical reviews remain visible on this profile, some may relate to the previous ownership or locations that are no longer operating.
At that time, the former owners closed their John Lewis concession locations, which may be referenced in some historical reviews on this page. The flagship Fitzrovia clinic has since been acquired by new owners, who are committed to continuing the Cavendish brand’s long-standing reputation for clinical governance, advanced technology, and exceptional client results.
Importantly, the expert clinical team remains in place, with the same trusted specialists delivering treatments in body contouring, skin rejuvenation, and aesthetic transformation.
Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, treatment protocols, and the overall client experience as we continue our mission to be London’s leading destination for body and skin treatments.
We look forward to welcoming both new and returning clients as this new chapter begins.
TERRIBLE REFUND SERVICE GOOD RIDDENCE…
TERRIBLE REFUND SERVICE GOOD RIDDENCE FROM PETER JONES
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
We’re sorry to read about your experience under the previous ownership.
We would like to clarify that Cavendish Clinic Fitzrovia is now operating under new ownership following the closure of the previous operating company in December 2025.
While historical reviews remain visible on this profile, some may relate to the previous ownership or locations that are no longer operating.
At that time, the former owners closed their John Lewis concession locations, which may be referenced in some historical reviews on this page. The flagship Fitzrovia clinic has since been acquired by new owners, who are committed to continuing the Cavendish brand’s long-standing reputation for clinical governance, advanced technology, and exceptional client results.
Importantly, the expert clinical team remains in place, with the same trusted specialists delivering treatments in body contouring, skin rejuvenation, and aesthetic transformation.
Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, treatment protocols, and the overall client experience as we continue our mission to be London’s leading destination for body and skin treatments.
We look forward to welcoming both new and returning clients as this new chapter begins.
Humiliating, disrespectful and heart breaking
Humiliating, disrespectful and heart breaking.
The way i was treated was awful and now I'm getting ignored by the company. I was pressured to pay for a package and then they wouldn't give me a refund, which forced me to go through with the appointment anyway because they refused to give me my money back.
I was treated badly by the staff, i was in so much pain, my pain scale was at a nine, i was crying.
The staff just laughed at me while the other woman who was supposed to be looking after me was checking her make up in the mirror.
They treated me like i was less than human, no empathy what so ever.
Update: The management is refusing to call me or communicate with me, Anela Kosar is supposed to be talking with me like a person but instead she's refusing to answer any of my questions and I'm being ignored by the company.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
Thank you for sharing your experience. We’re very sorry to hear how you feel and we take your concerns extremely seriously. This is not the level of care or respect we aim to provide. We want to look into this urgently and understand exactly what happened.
So that we can investigate properly and support you, we have requested more information through Trustpilot.
We are committed to addressing this as quickly as possible.
Many thanks
The Cavendish Team
Order never delivered
Order never delivered. No customer support to get hold of either
24. marraskuuta 2025
Great before the staff left- would NOT go there now!!!
My review is in 2 parts... before my skinpen practitioner left, it was fantastic.
However, she and one of her colleagues have left the company and when i went to get a refund, they would not give it to me. Even though I had purchased my package based solely on having my treatment with that specific practitioner. i am so so disappointed in this unprofessional company and would not recommend at all, since the the 2 staff have left.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
Thank you for sharing your feedback, we truly appreciate your time as well as your previous custom. We’re sorry to hear that you were disappointed following changes within our team.
While we completely understand your preference for a specific practitioner, unfortunately, refunds are not available in these circumstances as outlined in our terms and conditions.
We encourage you to give our highly experienced practitioners a chance; they are equally skilled and looking forward to welcoming you back to continue your treatment journey with the same level of care and professionalism you’ve come to expect.
We look forward to welcoming you back to the clinic soon.
Best Wishes
The Cavendish Team
No response to my legitimate complaint
After purchasing a package of 3 x laser genesis and 3 x facials and then being informed on my way to the first appointment they no longer do this laser(??) But they told me they would give me a complimentary facial and offer of a refund.
Eventually they refunded less than a quarter of the amount I originally paid, which I consider to be unsatisfactory. From the amount that I paid, I have received only 1 facial from the package and zero laser treatments.
They now ignore all my email complaints, phone calls and messages.
I am thoroughly disappointed with my experience of Cavendish. They are clearly quick to take your money and do not deliver the treatments promised and then ignore all contact when you follow up with them.
The lack of professionalism from what I assumed would be a reputable company is appalling.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
Dear Solli,
We’re genuinely sorry to hear that you’ve been disappointed with your recent experience. At Cavendish, we always aim to deliver professional service and clear communication, and it’s disappointing to learn that you feel we fell short of your expectations on this occasion.
Please be assured that we take your concerns seriously. While our understanding is that a refund and a complimentary facial were provided at the time, we appreciate that you remain unhappy with the outcome. We’d very much like the opportunity to review your case again and ensure everything has been handled appropriately.
Could you please contact us directly at welcome@cavendishclinic.co.uk so that we can investigate this in more detail? We value your feedback and would welcome the chance to resolve this matter even further for you.
Best wishes
The Cavendish Team
I had a great hydrafacial
I had a great hydrafacial with Eleni.
My face felt incredibly clean and nourished afterwards and by the following day my skin was looking better with fewer blemishes.
Would definitely recommend.
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Staff are friendly and caring.Explain…
Staff are friendly and caring.Explain things well.
31. elokuuta 2025
Absolutely Unprofessional and Money-Oriented – Avoid at All Costs!
I’ve had an absolutely appalling experience with Cavendish Clinic. Since September 2024, I’ve been trying to book a simple laser hair removal appointment at their Kensington branch. For months, I was met with silence and complete disregard from their team.
Eventually, they booked me in at their Kingston branch for April, only to cancel last minute because of “maintenance issues.”
Not only have they wasted my time, but their complete lack of professionalism has also ruined the consistency crucial for effective laser treatment. Instead of offering any real solution, they tried to brush it off with a complimentary facial – laughable considering how much I’ve already paid and the hassle they’ve caused me.
After months of polite emails and zero proper follow-up, it’s clear that this clinic is more interested in taking your money than actually delivering the treatment they promise.
Save yourself the stress and disappointment — find a clinic that actually values their clients and respects your time and investment!
31. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
Dear Aria,
We're truly sorry to hear about your experience, and we want to sincerely apologise for the inconvenience and frustration this situation has caused.
We shall contact you directly so we can look into this further and make things right. Your satisfaction is very important to us, and we’d welcome the opportunity to discuss how we can improve your experience.
Warm regards,
Cavendish Clinic.
Amazing experience
Amazing experience! Armita was professional, gentle, and made my skin feel refreshed and glowing. Highly recommend for a quality hydro facial
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
Dear Moona.
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that your skin felt refreshed and glowing. We'll be sure to pass your feedback on to Armita — she’ll be delighted to hear it. We look forward to welcoming you back soon!
Warm regards,
Cavendish Clinic
I had a facial at JLP Cheadle
I had a facial at JLP Cheadle - it was awful
I have experience to the Hydrfacials …..the young therapist dragged the machinery over my face and I took the courage to question and complain about this - she was absolutely adamant that this is the normal process ……believe me my face today would not agree. I’m infuriated ……she’s actually permanently aged me …….Im so upset and annoyed that I should have had the courage to stop the procedure ….we put our lives and trust in the hands of your highly trained therapists who
we believe are experts and the reality is so far from the truth - I’m very angry and upset you really need to check your staff and give clients the assurance to what to expect from the facial -forget us signing a disclosure….where’s yours …..please provide details to the facial in advance so we are all protected. I want a step by step disclose so I can question what’s not acceptable with confidence. A very dissatisfied traumatised customer
4. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
Dear Melanie.
Thank you for taking the time to share your experience — we're deeply sorry to hear that you were left feeling distressed and dissatisfied following your recent HydraFacial treatment. We take your concerns extremely seriously and are actively reviewing your case.
We shall contact you directly so we can look into this further and make things right. Your satisfaction is very important to us, and we’d welcome the opportunity to discuss how we can improve your experience.
Warm regards,
Cavendish Clinic.
Thank you Eleni
Thank you Eleni,
Love the Morpheus8 result on my tummy.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
Dear Saaaa,
Thank you so much! We're so glad to hear you're loving your Morpheus8 results, especially on such a targeted area. Eleni will be thrilled to hear your feedback. We look forward to seeing you again soon!
Warm regards,
Cavendish Clinic
My experience with Cavendish has been…
My experience with Cavendish has been nothing but positive! I came in wanting emsculpt neo but Marta was very honest and said im not ready for this treatment and suggested I should start with the Coolsculpting, I was abit hesitant because of the price but I’ve seen the results I need in just 2 sessions
1. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cavendish Clinic Fitzrovia
Dear Kayan,
Thank you for your lovely, positive review! Our team always aims to give honest, personalised advice, so it's great to know the treatment plan worked well for you. Seeing results after just two CoolSculpting sessions is fantastic—we look forward to continuing your journey with you!
Warm regards,
Cavendish Clinic.
Poor service for the price
The lady was lovely and polite but the service for the price was poor. Supposed to be a platinum hydrafacial for an hour and 15 minutes and was about 45 mins. My skin was better but definitely was not a platinum hydrafacial as I had platinum hydrafacial elsewhere.
23. huhtikuuta 2025
Vastaus yritykseltä Cavendish Clinic Fitzrovia
Dear Margarita Gerochristou
Thank you for taking the time to share your feedback. We're glad to hear you found our staff member lovely and polite, but we’re truly sorry to learn that your experience did not meet your expectations.
We take all feedback seriously and aim to deliver the highest standard of care and value. We sincerely apologize if this wasn’t the case during your visit.
We shall contact you directly so we can look into this further and make things right. Your satisfaction is very important to us, and we’d welcome the opportunity to discuss how we can improve your experience.
Warm regards,
Cavendish Clinic.
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