The service we had in our store was great. The delivery guys were friendly. The installer was very knowledgeable and corrected some errors of past installers. He knew his stuff. The only improvement c... Näytä lisää
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Fantastic sales service! Very knowledgeable and thoughtful. I dealt with a real person not someone who had a mandate and script to follow. Everything went like clockwork with the delivery of my new... Näytä lisää
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Taya was the best and made our decision very easy and was so helpful would definitely go back because of her
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We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and t... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Canadian Appliance Source - Winnipeg
Yrityksen kirjoittama
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Yhteystiedot
1585 Kenaston Blvd., Unit 6, R3P2N3, Winnipeg, MB, Kanada
- 2042899685
4,4
Erinomainen
2 t. arvostelua
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Vastaus yritykseltä Canadian Appliance Source - Winnipeg
Hello Geoff,
Thank you for your feedback.
We regret to learn that your Maytag dryer arrived damaged.
Please note that we receive appliances sealed in their original packaging from the manufacturer.
As such, we have no way to know if an appliance is damaged.
As per our records we can see that the issue is being taken care of by our Aftersales team.
Kindly respond back to their email for further assistance.
Thank you kindly,
ST
CAS
After we picked up our new Bosch…
After we picked up our new Bosch dishwasher, we discovered that the special Power Cord was missing. We went back to your store to discuss with our salesman, Mike Wu, who was totally disinterested in helping us. We believe that he knew about the missing cord. As a result, we will have to wait 2 to 5 weeks before we can use our new dishwasher. We are very disappointed by this unacceptable delay.
20. heinäkuuta 2023
Vastaus yritykseltä Canadian Appliance Source - Winnipeg
Hi Kevin,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
Please note that we receive the appliances as is from the manufacturer and are delivered to customers.
As such, we have no way of knowing if an appliance arrived damaged or is missing a part.
As per our records, I can see that you were assisted by our Aftersales department and that the Power Cord has been ordered for you.
Once received, please inspect the part within 48 hours of receiving it. Please notify us if you encounter any problems.
Thank you kindly,
ST
CAS
Great service and we found what we were…
Great service and we found what we were looking for
18. heinäkuuta 2023
A nightmare to deal with when things are not right
I Purchased an upright washer and dryer and was told my existing pedestals would fit as they were the same make. The installers came and refused to put the washer and dryer on the old pedestals citing a liability risk. I bought grey rather than the cheaper white for this reason. Then was told , by installers they could not install due to high shelf which was there when the older uprights were purchased. It has been a nightmare trying to return the items and even to get anyone to communicate with me. Note. They say they have no managers to speak with so that leaves the consumer at a loss for trying to get some kind of restitution. Nightmare and will never deal with them again. I should have listened when I read the poor ratings but thought I would give them an honest try.
Just to update. They refused to take the machines back so bought pedestals at a reputable appliance store and they delivered them for FREE when they heard my story. Not only that, they took away the old machines for me at no cost. I found my own installer who installed on the pedestals and had zero problems installing in laundry room contrary to what CAS installers had said. I had to buy a steam kit as there was not one included with my purchase which I was told I would have. When trying to get reimbursed for steam kit and installation, I was given 90 dollars for installation which is far below the market price and j what it cost me. They refused to reimburse for the steam kit, saying it was not in the bill. The salesperson had spoken to me at time of purchase and whether was on the bill or not, i was assured it would be provided and cost was lumped in somewhere else. Again, I keep getting the same answered from their Customer Care person who must have a script in front of them as it is the same over and over again. CAS uses a third party Customer Care Team and installers so I guess they don’t really care if CAS loses business. Check the BBB and you will see they do not fare well and I will be adding to that. Very unhappy customer here.
13. heinäkuuta 2023
Vastaus yritykseltä Canadian Appliance Source - Winnipeg
Hello Shannon,
Thank you for your comment.
We regret to learn that your experience has been less than adequate.
Please be advised that our delivery team will not install your new appliances on old pedestals due to liability reasons.
Moreover, we can see that the delivery team was not able to install the appliances due to the limited space available.
Please understand that it is our delivery team's responsibility to ensure that your appliances are delivered and installed, without causing any damage to your appliances or your home.
Our after sales team has offered a refund for the installation charges.
Kindly review their email and respond.
Thank you kindly,
SJ
CAS
Everything Goes well
9. heinäkuuta 2023
It was great experience.
15. heinäkuuta 2023
Best price in town
Best price in town, do your research first as many manufacturers change features that most sales associates may not be aware of.
12. helmikuuta 2023
Chat was helpful and delivery awesome
Chat was helpful and delivery awesome. Fridge is great.
15. heinäkuuta 2023
Ordering was easy and nice to speak to…
Ordering was easy and nice to speak to their sales rep over the phone. Pick up was simple from their warehouse. Great service all arround
8. heinäkuuta 2023
Great Organization to work with
Quick service, great price, amazing customer service!!!
7. heinäkuuta 2023
Quick service
Quick service. The person who helped me,has good knowledge about what I was looking at. Gave me a good deal that I was happy with.I didn't give a 5 because we can always improve ourselves.
13. heinäkuuta 2023
Great costume service and delivery
14. heinäkuuta 2023
Absolutely Excellent Experience …
The salesman Alizera was absolutely excellent from the minute we walked in. We had just started shopping for a dishwasher and popped in basically for information. Alizera was extremely knowledgeable, narrowed down our selection based on what we told him was important. He was very honest and told us immediately that we would not be candidates for one of the warranties due to our rural location. He also confirmed early on that we were comfortable with the price range he had selected. Because of all of this,we made our purchase on the spot. The dishwasher arrived earlier than anticipated. Had Alizera not been so outstanding we would have gathered our intended information and carried on.
11. heinäkuuta 2023
Smooth experience
Everything was great from going to store and the delivery was very smooth
11. heinäkuuta 2023
Priced competitively
Priced competitively, delivered on time and quick setup! Couldn’t ask for more.
3. heinäkuuta 2023
Great Company!!!
The Lead Delivery expert was thorough and professional. He explained the whole process. Both were careful when bringing in a beast of a fridge. Thank you!!
10. heinäkuuta 2023
Little pressure for but a higher price or higher end
Pleasant experience all around
30. kesäkuuta 2023
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