Canadian Appliance Source - Dorval Arvostelua 

The sale experience was good but Worst after sale service experience I have ever had in my customer life

After a month still no washer dryer correctly installed , bounced form department to other department with no effective solutions and no calls back , just worthless emails taking much more time than it should be

Even saying that I was a bit responsible when it’s all due to installation team lack of skills

No consideration and respect, no excuses no commercial gesture for the inconvenience as lost work days occurred by this experience …

EDIT
Thanks for the answer
after long back and forth discussions as it’s only happening through emails even if you ask for a call , finally got an exchange with something supposedly in stock first. Then not anymore in stock when finally got called by someone
Had to choose another model , have chosen it but realize finally that I do pay 100$ more because I buy the machines with a stacking kit versus no stacking kit. Tried to explained without being listened though so no changes definitely in this note

I had some concerns about my order and delivery and Sheshna immediately reassured me about the rest of the process. Many thanks Sheshna! 😀

I called CAS to inquire about my upcoming delivery. Sheshna was very professional, knowledgeable and patient with me, as I changed my mind twice!
Thank you Sheshna for taking the time to listen to all my concerns and coming up with a solution!
I will definitely recommend CAS to my family and friends:))

This goes out to Treshna -after sales team.

Thanks for helping me deal with my Frigidaire induction range. I cannot go into details - I have just received my sixth (6) induction range replacement”S”.

Thank you for believing me and my frustrations.

P.S. this experience goes back a couple of months.

I had purchased appliances worth over 4000 and had to return a microwave unit ( open box) simply because it was just too big for our kitchen counter. After initial assessment of the return by CAS's Return Authorization department, we were asked to pay a 25% re-stocking fee. After our request to review this decision Treshna (I reckon she works in the Return Authorization department) reviewed our request and decided to waive this restocking fee which we felt was the right decision in keeping our loyalty to CAS especially in the light of the fact that all other appliance retailers have no problem whatsoever in offering customers the feedom to return items.

Thank you Treshna - this is much appreciated and goes a long way in us returning to CAS for future needs and also spreading the word about CAS. I'd also like to give a shout-out to Armel Clarke and Viveck who helped with our order and were always very polite & responsive. A+ Service CAS!!!

Le vendeur a fait tout possible pour m'aider comme client a faire le meilleur choix pour moi. Merci pour ça.

Disponibilité du vendeur.
Gentillesse et efficacité des perosnnes de l'entrepôt.

Merci à M. Caciano Freitas Simard pour ses conseils et recommendation pour l’achat de mes électroménagers.
Toujours disponible pour répondre à mes questions. Extrêmement professionnel.

The in-store experience with Steven, the CAS salesman, was very pleasant, informative & their price matching policy was absolutely beneficial in the purchase of the electric clothes dryer.
The only complaints were that I requested the new dryer be side vented that evidently required the our purchase of a separate side vent kit that the CAS salesman failed to mention or sell me said kit.
Also the CAS installation crew, in my opinion, failed to properly install the dryer since the rear flexible duct is much to long that snakes in every direction. A perfect installation that would result in a duct fire!

Je suis très satisfaite du service aussi bien au magasin qu’à la livraison.

Promptitude pour l’achat et la livraison. Vendeur courtois. Par contre, peu de choix disponible selon notre demande.

Vendeur excellent, merci beaucoup

Livraison ponctuelle, excellent service de livraison.
Aucun dommage, aucun déchet laissé sur les lieux.

Very smooth from ordering , delivery & installation

Edit - updating to 3 stars from 1. Wish I didn't have to escalate for resolution.

Customer service team was snarky and unhelpful up to the last minute. Luckily was able to connect with a team member who was able to find a fast solution and who was empathetic to the situation.

Do think consumers should use caution if installation will not be easy and get concerns documented in advance to avoid frustration.

Thank you kindly to the team member who was able to turn a bad experience into a positive one.

No longer fuming

Tasneem k.
Customer Care Representative was able to help me book my delivery date which for some reason my postal code was not accepted. She was very polite and helped almost instantly.

Livreur très courtois, polis et surtout efficace.

Great service on the phone and delivery on time.

Your video says large appliances are removed from packaging, and the packaging is taken away. My dishwasher was left in the box.. I think a dishwasher is a large applaince.

Good selection of washing machines & readily available. Delivery was possible next day.

Did not like the price policy: matching prices from other stores only if the washing machine was not yet delivered