Canadian Appliance Source - Coquitlam Arvostelua 

I was dealing with Mark Yakut. We were exchanging many emails. After we complete the order, he notifies me that there is a "small difference from the original model". I had to cancel since he should have told me right at the start. Be transparent. Now I am giving him another chance since I see specials... He unfortunately, is not returning my emails.

The ordering process was easy, especially since we knew what we wanted to buy. There was a small discrepancy with the verbal and printed quote due to adjustments made on the delivery fee. $40.00 difference and not even a small gesture to fix it. Would not return for that reason or recommend based on one sales persons attitude.

The store manager was amazing, very knowledgeable and helpful.
I went in to buy one item and ended up buying all appliances I needed from CAS.

I really appreciated the excellent service I received from Mark Yakut this past week. My fridge broke down on Sunday and I had a new one delivered on Wednesday. Mark went out of his way to make sure that I was going to get exactly the fridge I was looking for. The delivery company was also very good. They kept me informed as to when they were coming and they were very careful not to scratch my walls and floors. I am very happy with my new fridge.

The dishwasher we wanted was the right one at the right price.

From the sales person in the store to the delivery drivers everything went smoothly and all the staff were very good

I an experienced an extremely bad customer service with a purchase of washer and dryer.
Indeed, during delivery it was found that one of the devices, the washing machine arrived with damage as shown in the attached photos. I immediately contacted customer service, who had to send me back to the seller. The latter called me back on Friday afternoon, in a way that was not interested in finding the best possible solutions to repair the inconvenience of the bad service, he just presented me with only two options, either to wait ready for 1 month to receive a new delivery, or to be reimbursed. Faced with this, I was forced to accept the refund in order to be able to make the purchase from other distributors.

According to these explanations, I expected a direct refund on my used visa card, but to great surprise, I received an email, with an invoice already received. I had to contact said seller, who will follow up again (email copy above) reminding me that the cancellation has been made and that I should receive the refund within 48 hrs. Following this email, I took the initiative to call back customer service, which let me know that the refund procedure had not been carried out, and that a refund file had to be set up, I had to give my bank details again. Which means that if I hadn't taken the initiative to call back, I would never have received a refund. In addition, according to the Service lady, the refund should take more than 5 working days instead of the 48hrs mentioned by the seller. Which once again penalizes me to purchase with another company.

First, I remain surprised that such an incident can happen when a check must be made before delivery. For a first experience with your company, I remain very disappointed with the quality of service, due to this serious negligence, and confusing or misleading information. I believed in the company marketing service which mentions: « CUSTOMER SERVICE Our dedicated and friendly team of experienced professionals will take care of you as if you were a member of the family ».

This is not at all what I expected with that company. In fact, I claim that a refund of the total payment on my Visa card to be made immediately and without delay. Unfortunately they replied that I can only expected it by 7 days !

The service was fantastic easy and fast as I need it.

Service rapide

The delivery was done outside of specified time, the delivery team was rushing and they scratched the fridge from both sides and my stairs. I am very upset.

Staff very good addressing concerns and timely responses. Pleased with service.

Sales peson lied to us, when we bought the item, we were told that remove the old cook top is in the price, when we got the item, person who did bring it to home was very rude and told us, we have to hire someone to unhook the old one, if we were told at the beginning, unhook the item is our responsibility, it would be different story, and we did return the new cook top withhout touching it, service was terrible,

Delivered right on time and very efficient removing old appliance and installing new refrigerator. Very courteous, left everything clean and tidy and all packaging was removed and taken away when they left. Thank you.

Knowledgeable staff
In stock
Excellent price
Computer system verified competitors price

awesome customer service.., five stars

Great price, great service. Delivered in a day. We have purchased from CAS before and will again.

Open box dishwasher was purchased. I did not receive the installation hardware…..no power cord, no water hose adapter and the wrong kick panel.

2nd time we’ve bought from CAS and both times they’ve been very helpful to find the best fit for our needs

Diksha

Diksha Singla was amazing and the only reason I made my purchase on your store.

From showroom to delivery and installation, I had a great experience in purchasing a stackable washer and dryer. My sales member was knowledgeable and friendly and not pushy. The installation was seemless and the installers were very friendly.