NatWest Arvostelua 

Not surprised with all the negative reviews I see here. My online banking platform wouldn’t let me make a payment from my business account for over 3 days. I was on the phone with a customer care agent who was helping me make the payment urgently over the phone. She asked me all the security questions, read all the terms/ conditions/ declarations/ rules to me and just after she confirmed the payment was about to be made, the line cut off. I called again immediately only to be told I could not be put through to her but had to go start the whole long process again with someone else for my URGENT payment to be made. She never called me back!
And payment was never made.

All this came after Cora kept me hanging all day, the day before.

If I could put Minus 10 stars I would. It has now been over 4 months since We applied to switch our Business Account finally this happened last week. Received 2 letters and emails confirming this and that my other Business Account that we switched from was closed and all of information the information had been transferred.
Guess what I went to pay our staff today and there details weren’t there and as I said we have letters stating what they had passed Across to Nat West !!
So I phoned the switch team and they said I would have to call Business Customer Service. Which I did and explained everything to the young man who said he didn’t know what to do and could he put me on hold, so I was on hold 5+ minutes then a young lady answered saying complaints I said I hope her colleague had explained “Guess what no all he done was transferred the Call this has happened several times over the past 4 months.
So I had to explain it all again and all went silent for a couple minutes so I said “are you still there?” Got “yes” she said she was sorry but there was nothing she could do “ INTERESTING REMOTE WORKER LITTLE KNOWLEDGE AND SHE COULD NOT PASS TO A MANAGER???!”
So I asked her to contact the switch team and call me back?
She did callback with absolutely nothing to help me.
I told her I was on holiday and would have to travel home to get all the employees details to pay them. No help only she would open another complaint and escalate it!
Where has the days gone when if you had to end up Complaining. The people knew what there business done and would take ownership and sort.
Totally fed up she was useless I did tell her and said I m not having a go at you , however she should not be working remotely not knowing how to manage complaints. She again said sorry “THAT DOESN’t HELP” and she would not pass me to a manager.
She also tried to blame my old Bank which I had contacted already however as I had closed the account the only information they could give me was send by post the last 3 months statements. So she doesn’t know the Banking Code.
Oh well here’s to a 3 hour trip home so my staff get paid.

NatWest Business Banking have arranged funding and banking for me as I bought a business Chloe Owens has been fantastic throughout the process staying in contact and keeping me updated throughout. So far so good!

Absolutely useless when it comes to the my profile review stuff. Asking all sorts of stupid questions don't help fill it in and don't ring to say your account is going to restricted and send you two letters every time saying going to review and then there was a problem but never telling you the problem.

They were decent until this profile review rubbish.
Going to look to switch else where as the local branch is shutting down also.

Absolutely appalling service. Having banked with natwest since 2020, lately we received requests asking for business documents review. We are a brick/mortar office so provided the lease agreement, electric bills.

They rejected these documents and said we will only accept: accountant/lawyer letter & VAT registration.

We do not use an accountant & neither are we VAT registered. So we mentioned neither of these are actually necessary because what if a customer has no need for them?

They immediately closed the account down citing “no reply to our request for documents”.

What a joke.

That's scam! Joke!

Natwest have to be one of the most horrible banks I have dealt with. They are painfully slow, have appalling customer service, and often hide behind 'bank policy' rather than be upfront with a customer. Complete joke, and quite frankly one of the worst experiences you will have. Do yourself a favour and go elsewhere.

NatWest My Business Profile review is a JOKE. Their Web portal doesn't work!
It won't save what you enter, and won't allow you to submit unless everything is completed so stuck in a loop.
Natwest help doesn't understand the concept of AML or sanctions checking and you can't speak to anyone with any level of intelligence who can assist.

Natwest wants you to validate your transactions and explain what each transaction is for, and with whom, as well as evidence this with documents. We have even had to submit evidence for each monthly rental receipt that is the same amount each month. We have had to upload the same documents for every transaction.
Natwest says it's for regulatory purposes but they won't send a copy of "the regulations" and say we have to give them the details and evidence of every transaction because we signed "their terms of business"?
Went into a branch 2 months ago to arrange a transfer which took 2 hours and required all of the documentary evidence before they would complete the transaction and guess what.... the review team wants me to prove and provide all of the information again!
We paid a security deposit from our Natwest account to a national auction company (which was refunded two days later to the same account) after we were unsuccessful at the auction, and Natwest wants a solicitor or an accountant to verify the transaction before they give us access to our bank account?

No happy customer service seet service and horrible questions about a transaction and not insurance for minimum legal !!

Horrendous service, you have to listen to the automated robot every single time you ring, she either doesn't understand you or tells you to go online and speak to the chat robot so it takes ages to get through to someone which is just infuriating.
The call staff have always been nice but useless, it's always 'someone will call you back' which they don't and then the cycle starts again.
This time the call ended after being on hold for 10 minutes, infuriating.

If I could give zero stars I would. I opened a notice business deposit account in 2023. I gave notice to withdraw funds at Christmas with the transfer due before the financial year end. I checked with NatWest when the payment would be made and found the withdrawal had not been actioned in December. I also found that a second withdrawal notice supplied in February had not been actioned either.
During this drama I have been misled, given inaccurate information by the NatWest team, which I have addressed by providing NatWest’s own terms to the bank. correspondence has been ignored I have since made a complaint (once over the phone and again via the website). Spoken to the individual dealing with the complaint - he has not had the decency to respond to my email providing a timeline ove events and correspondence with NW. we are now outside of the ten day window that NW say they will deal with a complaint…
Avoid this bank … it will not allow you to access your own funds even when you apply their process - Avoid

NatWest - My Business Profile portal/ team - terrible system, terrible process, terrible customer service.

I’ve had my business banking with NatWest for 10 years. My personal account for more than 35 and I’ve never experienced anything as bad as this.

I have never struggled so much to get a switch in place . Opened account but the switching process if off the scale . Repeated questions and a stupid way of signing a document if taking photos in phone up loading rotating cropping and up loading to a form that takes a computer wiz to work out . And when you do it looks all wrong . All form filled in and now won’t send because it says I have not completed every question ????? 2 days of my life I am never going to get back . I have tried to switch personal and that was disastrous also ….. I give up !!!

worst customer service!

Really unimpressed. I want to open a business savings account. Their website claims that you simply need to book a call back and that this can be done over the phone. Twice now I’ve filled in their form and guess what? Nobody has called!

The business back is terrible. I closed my account with them as there monthly charges were way out of line with the rest of the market. Came to doing my accounts and they said I could only get a paper copy of my account. What nutter makes up these policies. They expect me to sit through 50/60 pages of statements with no ability to edit and change them. Why not just send a digital copy to make everyone’s life easy. Useless.

Worse bank in the world and will be losing my business. We have a business account which they have frozen due to not ticking a box on a form they sent. This has closed my business since last Thursday.
I can’t pay invoices, access money in the account, take money from customers or pay wages.
In 5 days NatWest have ruined my business and left myself and staff with no money.
Over what was meant to be a busy bank holiday I have been forced to close my business costing me thousands…….

We've recently failed multiple times to complete a business review despite being a NatWest business customer for over 20 years.
NatWest withdrew our access to our account on 18th Feb (as threatened) despite us uploading the requested documents several times and us explaining we needed more time due to a planned holiday. This was ignored even though at this point both us and NatWest staff were locked out of our portal.
We returned on the 3rd March unable to access our accounts with payments not being received or sent. Ater multiple calls to the help team, and a letter to prove our business partnership being rejected (despite us having it adjusted by our accountants numerous times to fit the requirements) we visited our nearest branch (40 mile round trip).
Refusing to leave the bank managers office until sorted was the only way we've been able to gain access to our account.
I feel the behaviour of NatWest has been a violation. I am thankful that we didn't have mortgage payments, house insurance or vehicle insurance payments to make from that account and default on and that we are fortunate enough to have enough money in a personal account until we were able to have access to our money again.
I have felt extremely upset, frustrated and powerless throughout this process and so angry that a bank we have used for over 20 years left us in a position of not being able to function. I'm not sure what position we'd be in had we defaulted on an insurance payment during this experience that we
later required.

Dreadful business experience with the My Business Profile fiasco. Banked over 20 years with NatWest since inception of the company and never been so disgusted with NatWest as previous review states. Extremely poor software not fit for purpose failing my documents yet this were uploaded by their own team from companies house . They haven’t a clue what they are doing and what’s the information for it’s unnecessary time wasting bureaucracy-I’m now waiting to hear from the complaints team.