NatWest Arvostelua 

To say I am dunbfounded is an understatement. I have been a natwest customer since 1990, I have held a business bank account with HSBC for 20 years. The only reason I wanted to move my business account was because I now need to take contactless payments at jobs and the TYL would suit that. Swapping would be easy I thought, but no after almost two months of being mucked about, and asked the most stupid questions, apparently NAT WEST do not want me. So thats fine NAT WEst Business, I will be closing my personall acount now too,

Opened a new account 3 months ago the bank card never arrived contacted them online and in branch still no sign might arrive in 2030

Natwest appointment us a Business Manager, Liane Stooke. She really could not of delayed our purchase more not only with time off work or out of the office, she deliberately made things as hard and ridiculous as possible. She sent emails to our Financial Adviser instead of directly to us. She made almost no attempt to build a relationship with us or understand our business. She even complained when we wanted to open a Business Bank Account with Natwest. Her profile says she goes above and beyond to assist her client. She went below and backwards for us. We think a little power trip was had by her!

Personal and Business banking customer.

Absolutely abymsal service on both sides and at all levels of the service. We had an ongoing issue for almost two years and it was only resolved once it became a high risk and compliance nightmare for them.

Someone senior was brought in to deal with it only after we reported it to the Financial Times and got in touch with NatWest CEO via a mutual contact (pure luck we had that option).

The senior person promised us their direct attention, but then switched to template email responses and at the end offered an offensively low amount of compensation.

We have taken this to the ombudsman and they were genuinely appalled at this case.

If I could leave zero stars I would. Since opening my business account with Natwest there has been nothing but issue. They can’t read and comprehend basic English have zero business skills and have caused my business to have constant issues. I have had to take time off to attempt to sort this out but they don’t have any actual person you can meet and talk to everything over the phone and email which they can’t understand. Do not open a business account here you will regret it

Dont even deserve 1 star
Absolutely appauling bank, stole my money despite i had proof that they asked for years ago and now unable to open a normal bank account. Forget them helping u if ur being scammed or even having any money owed to u i.e benefit backdates they accuse u for fraudulance despite having proof
Customer Service Disgusting
Would never recommend this bank to anyone.
Stay Clear they steal ur money.....

l've been with Natwest business for over thirty years and never had any issues with them.
They've always been helpful and the staff at branch friendly.
The only thing that's happening now is all the branches are closing, the last local one this year.
Fortunately l am able to bank online and use the Post Office to pay cheques and cash in.
But l have a lot of customers who don't bank online and they are really struggling now.

Absolutely shocking. Closed our business bank account with no notice. For a review. We have had this account for years both our personal accounts are also with them. We owe zero money, have no debts and run our company legally and properly. I am absolutely shocked. They say we may get it back after review but either way they have just lost many customers. Absolutely shocking behaviour. Refused to explain or offer any help whatsoever. Look elsewhere for your business banking needs.

wish id come here first!

25 days of asking questions, sending information and then hit with the MOST REDICULOUS request i think i have ever had for anything, let alone to open a busienss account. Brace yourselves for being asked the below when requesting to open a small business account with natwest! here goes!

1. they wanted to know EVERY job i have ever had and EVERY salary i have ever had for my ENTIRE LIFE!

2. Bank statements from ALL my personal, savings and business accounts i hold at ANY bank or institution

3. A full timeline of qulaifications since leaving school (nearly 40 years ago i might add!)

4. Details of all and any property i own including what deposit i paid and HOW i got the money for the house deposit

and to top it off after waiting 25 days since i applied ot ask for this, they gave me 5 days to get this lot done.

neadless to say i dont have a natwest account!

im nearly 50!

absolute shocker, just leave well alone!

They are not even deserve one star
They are not even deserve one star. Horrible customer service. I was scammed by someone from EU and very quickly reported Monzo asked to cover me. They just waisted time. After 35 days they messaged me to say there is nothing in receiver account to refund you. Obviously they took money out after 35 days. Its horrible customer services you can not even phone them. You need to text them and wait for a while if somebody answer with zero information to advise you.
Be aware of this bank.

Can't believe how long it's taking to set up a business account. Chased and complained several times with promises of escalating and getting it resolved. Massively impacted my new business and revenue!! Worst experience, and even more disappointing as I have banked with them for over 20 years!! Shocking!!

After reading some of the reviews reference the NatWest business reviews we have had exactly the same experience causing us a lot of stress ant time.
We have banked with NatWest for over 25 years but now We feel NatWest are holding us to ransom and blackmailing us and making us feel like criminals as keep sending me letters if we don’t complete this in their time frame our accounts will be restricted .
Which will basically could finish off my business.
We have now spent nearly 12hrs sending various documents and phone calls only to be told over and over again we need more information .
We even said we will shut the account and find another bank to use for our business only to be told well carry on and do it as all banks will have to do this yes perhaps they will but let’s hope they treat us better.
It feels like the post office scandal the little man trying to fight the big corporate companies attitudes.
I thought it might only be us but looks like a lot of people are having the same issues with NatWest.
Fortunately I’ve have logged every phone call and the exact hours I’ve spent on this since November.
I appreciate NatWest you do this to protect us all but please make it a lot easier to complete with out threats .!!!

Worst banking experience ever! Withheld a payment for 5 days to my supplier until I "answered questions" they then couldn't or wouldn't inform me when they will eventually release this payment!!! I have had to find another £10k and pay from a personal account to satisfy the supplier. This mess now has to be cleared up by the accountant and I have to pay the excess charges,fines and interest until I get my money back if these people!!

DO NOT OPEN A BUSINESS ACCOUNT WITH THESE ABSOLUTE CLOWNS!! THEY ARE A ABSOLUTELY SHOCKINGLY BAD AT EVERYTHING

After 32 year running my small Limited Company and banking with the same accounts they conducted a review because they though I looked supicious whatever that is supposed to mean ! I spent 3 months sending them everthing they asked for, passports, id, company documents etc and they lost some of it their end and so locked my accounts putting my business at risk of closure because i cant recieve or make payments Potentially a sad ending to a successful and until their interferance a viable business.

I’m very sad to find that despite a lifetime of banking with NatWest, my attempts over the past several weeks to open a business account has defeated me. You can only speak to a human if you can afford to hold for several hours. You are then informed that information from your conversation will be shared with a case handler but are not told who your case handler is or how to contact them. The staff operating the ‘chat now’ function are of little help and advise you call the number that initially suggested you try the chat now function, thus creating a loop of uselessness. The portal staff are unnecessarily obtuse in their questioning, have poor grammar, punctuation, and communication. My business has been open more than 2 months and I am still unable to trade as I still haven’t been approved for a business account. I recommend you all look elsewhere as I’m sorry to say that the customer service (since branch closures) is shockingly poor here at NatWest and if unresolved next week, I’ll likely be taking all of my banking to another bank

Worst business banking ever . If anyone think to open account NatWest please don’t do it . They always hold our money 24 hours for reviews . This happened to me two times and I struggled to make my regular payments and returned my Direct debits . I lost my reputation because of this bank . Customer service was really unhelpful and answered like they don’t know the system .

Very poor service. Every time one speaks to them you get different conflicting info. Payments declined and they say they can’t say why due to bsnk policy and confidentiality despite sufficient funds.
Overall a pain in the neck. They are terrible and not fit for service.

Terrible business bank account opening service

I contacted NW after completing my application 10 days ago. And customer advisor in the chat window told me today that they have a delay of 35 days and they had emailed me. I have received nothing. They also claim to be advertising somewhere about the delay on the website. The advisor is unable to send a link about that delay. Chat window response is very slow.

Over 2 months from applying to today ( still waiting to be opened )
My business is open now without bank account .
My worse business bank experience ( I ve done many business )
Terrible communication , terrible customer service . they try to contact you by emails sending you forms not clear where to sign ( even I sign all I ve seen my name )
Thinking of changing my mind

Indifference and attitude of some of the branch staff were staggering, partly explained by fewer branches and fewer staff in those branches.
I was advised by the online business team to go to a branch to close a business savings account, as I didn't have a current account with
NatWest. The first branch manger gave me incorrect and misleading information. The second one had a totally negative attitude and gave me several reasons why she could not do it. The third one was a breath of fresh air! He was patient and took the effort to find out the process and did everything in an hour. I would like to give a 5 star for that young man's initiative.
It took 2 days and three branch visits to close an account, in addition to the telephone calls. Would I do business with NatWest again!