Bunnings Arvostelua 

Katt in paint shop was awesome good customer service friendly and professional service

Had a few keys cut at Bunnings Mentone, unfortunately one key was not cut correctly which I understand can happen.I decided to go to the Moorabbin store after finding out about the key that was not cut correctly and to have that key recut. On arrival I went to their service desk where team member by the name of Saxon had his personal phone sitting on the counter and looking down and texting, I explained about the key , he continued to look down and kept texting, I said that is very poor to look down and keep texting instead of looking at a customer while the customer or he is talking. He responded that he is multi tasking. I said just give me a refund as I don’t like your attitude. He gave me a refund and then said in a condescending tone “ you have a nice day” i immediately rang Bunnings head office and explained what transpired. They said a team member is not allowed to be on their personal phone at all and his whole attitude is totally unacceptable. Shortly after I also received a phone call from the manager on duty ( Nathan) from the Moorabbin store who was very nice and agreed that his team member’s lack of service , being on his personal phone and his attitude is totally unacceptable and not company policy.
Saxon’s with his attitude should not be in retail.

Taren point - NSW horrible experience stuff Melissa - Supervisor-
This was honestly the worst experience I have ever had at Bunnings, and something I never expected from a company known for customer service.
I went in today seeking assistance with a Ryobi blower return/exchange and fully understand that store policies regarding receipts must be followed. However, the way I was treated by the front cashier supervisor, Melissa (around 4pm on 28/05), was extremely disappointing.
What upset me most was not the policy itself, but the way the situation was handled. Melissa did not spend even one minute genuinely trying to assist or explore possible options. Or even give some useful information to how to proceed…Instead, it felt like more time was spent speaking loudly, being dismissive, and making it clear that helping me was an inconvenience because she had “a million jobs to do.” She couldn’t be there trying to find a receipt to me. ( I didn’t asked that ) a simple polite response would do !!!
At no point did I feel empathy, professionalism, or basic customer care. Rather than trying to de-escalate the situation, I felt blamed and made to feel uncomfortable for simply asking for help.
I left the store feeling nervous, embarrassed, and honestly shocked by the experience. I have always had positive experiences with Bunnings before, which is why this interaction was so disappointing.
…after a few minutes ( also after Melisa gone to do her others million things) , I stepped aside to breathe and thinking in what I could do…quite in shock .. I suppose ….other staff members noticed how unhelpful rude and a loudly Melissa interaction had been, the team member approached me and provided useful information that actually helped. I followed the steps suggested and already managed to locate my receipt. Unfortunately I was so nervos to the point that I didn’t even ask the name of the helpful lady to mention her outstanding customer service and support.

I truly hope management takes situations like this seriously and reminds staff — especially supervisors — that customer service is not only about enforcing policies, but also about treating people with respect.

Katia

Rude female cashier. Spend thousands of dollars at Bunnings per year as a professional builder and all of a sudden a QR scan of a power pass is unacceptable after using it hundreds of times. Do better Burleigh Heads store and your cashiers need an attitude adjustment. Poor customer service.

I bought a tent online through the Bunnings website, but the tent isn't for camping as advertised, so I requested a refund on April 29th. I'm trying to resolve this with the store that sold it and with Bunnings, but they aren't responding, they aren't resolving the issue, and they want me to deal with my bank regarding a transaction they made!!! How can my bank track a transaction they didn't make? The problem remains unresolved.

BUNNINGS ONLINE DELIVERY FEE IS RIDICULOUS!
I wanted to order 2 of the same chest of drawers delivered to the SAME address. How is the delivery fee DOUBLE and more expensive than 2 products? Its going to the same address? The chest of draws were $165 each. The total cost (incl delivery) is over $700.

Bunnings, please explain.

Contradictory information from different people in the same store. Really frustrating.

Adam, the plumbing specialist in Bunnings, Bayswater, was very helpful and helped me chose the right equipment to replace my broken pipe and how to install it properly.

Bunnings Springfield. We found the products we needed because we are regular customers. Long line at only two checkouts open & ALL self serve checkouts closed! Finally when we got to the checkout, poor customer service. Person serving couldn't give a rats with no boxes to put our purchases in. Lack of decent caring staff!!!

They are a monopoly. So close to being one. Right around Sydney metro, they have stores everywhere. They are now a byword for going to the hardware store. People say going to bunnings, thus. They destroyed BBC hardware and Sunlite Mitre 10 does not even have a fraction of the locations. Places like woolworths that sell a few garden gloves and potting mix are not competitors in any true sense. Australia has allowed this con, this behemoth for too long. So my complaint is there is no real choice in the market

This is the 2nd time in the last 2 weeks i have been to the paint dept to purchase spray paint and the dept has had no staff present another member put a request out but still no service. how many times do we have to go there to get service or better still how long do we have to stand around like fools. how about bunnings MERNDA paint department pick up your game

Purchased 20 concrete sleepers via special order online a couple weeks ago and have heard nothing at all from them except for a confirmation email. No delivery date, nothing. Called, been into store, called again and no one can tell me where $1200 of product is or when it’ll arrive. Pretty bloody useless.

Very disappointed in our Kaboodle kitchen with the laminate pealing in only 3 years

Recently upgraded my mower to makita. Big selling point was extended 5 years warranty. As I am an 80year old pensioner, I was told it was easy online. What rubbish. I only have an old iPhone. So I asked mt gambier Bunnings if they would help me. With all their computers and staff, they said they couldn’t help me. So much for Bunnings great service. I bought a makita hedge trimmer at total tools. They were happy to assist me with my extended warranty. So I think total tools it is. Wherever possible. Try harder Bunnings.

Went to buy some electrical parts and the shelves are empty that was the second time in 3 days, from 30 /4/2026to 3/05 26 ,plenty of staff walking around doing nothing.

I tried to purchase the Char-Griller Premium Flat Iron 4 Burner Griddle Gas BBQ through the Bunnings Warehouse website. At the time of purchase, there was no indication that the product was out of stock.

After placing the order on April 2, 2026, I received a confirmation email stating delivery would take 7–14 days. However, only after I followed up with Bunnings did I discover the item was actually out of stock and on back order.

To date, I still have no ETA on when the product will be available or delivered. This lack of transparency around stock availability and poor communication is very disappointing.

Deliveries are outsourced TO THE PHILLIPINES and guess what. DYSFUNCTIONAL. I was made to wait at home, 12-4 didn't turn up, rang Bunnings on hold 20mins, we will call you back, they did, low form excuses. It will turn up sometime ? Tomorrow. They expect me to wait all day. As if I've got nothing else to do.. this is what happens when dealing with greedy multi nationals that refuse to use local companies with local Knowledge really poor form Bunnings.

We bought a portable air conditioner.
We were asking for help, because my husband back is sore. They called for heavy lifting help two persons as they said. It took as to wait 45 to an hour. We moved it by ourselves. They are very inconsiderate.

I visited the Bateman's Bay Bunnings today looking for an electrical item. I finally located a staff member and he informed me that there was no one to help me in the electrical dept as there was not anyone working there today (all Tuesdays??). On my way to the exit another staff member asked is she could help me AND SHE DID! She took the time to check on the website, guided me to the aisle and we found what I was looking for. Well done Tracey. Why couldn't the other staff member given me the time of day and help me instead of brushing me off with "no-nee to help me on Tuesday in the electrical dept". Huge bouquet for Tracey please.

Bunnings Traralgon your prices have increased to a ridiculous amount and the service has dropped considerably. I can never get anyone at the special orders desk. I wait 45 mins on hold to get service on the phone.
You have people wanting jobs but prefer to have less staff and higher profits.
No consideration for your customer service.
Short staffing is becoming a huge deal. My last three visits have been terrible. Not being able to find staff for assistance.
Another big company that’s is all about the profits!