Bulova Arvostelua 71

Beautiful watches

After 2 years of only weekend use the watch needed a new crown, took for repair. After another year of only weekend use the crown was broken again. Believing it to be a manufacturing defect, I took to a different publicized authorized store to send for authorized repair and they overcharged by €100 the admitted €70 cost and not only does the store refuse to reimburse, citizen refuses to intervene. Bottom line is they are supporting the fraudulent business practices of the same stores they advertise on their website, and are therefore complicit. This experience will ensure I no longer buy their products and will suggest others not to either.

I’ve been collecting Bulova watches for around 5-6 years. I first bought the precisionist chronograph in stainless steel. Great quality watch. Since then I’ve bought 12 Bulova watches all around £3-600. Each one I have bought has been very reliable and great quality. I’ve found Ernest Jones price compare offer brings down the RRP massively. I’ve saved over £140 on a few watches.
Collection so far...

Bulova 96G175 precisionist chronograph
Bulova 96B251 Luna pilot
Bulova marine star 98b203
Bulova maquina 98a179 gun metal
Bulova 98b312 precisionist chronograph
Bulova 96b322 oceanographer
Bulova 97b188 precisionist bronze chronograph
Bulova 98b150 precisionist tonneau watch
Bulova 96k101 special edition archive series
Bulova 98b207 marine star orange
BUlova 98B301 Marine Star chronograph
Bulova 96b236 accutron 2 lobster

Only one star, for write a review, bad customer services supposedly they have warranty In bulova watchs for 3 years, the first time I send my watch to a authorized repair center in Los Angeles, after six months the watch star with problems, they fixed, and 10 months later again, I went to change the battery, I was thinking need a new one, surprise, has other serious problem. I send to bulova in New York and they send a letter with the cost for repair.??????? I call to them, long time waiting for somebody answer the call. I live a message never they call back, bad, bad, customer services and they don’t respect the warranty they offer. I don’t buy bulova a watches more, I has a long collection bud I look for other brand more seriously!

I am mixed when it comes to Bulova. The technology is interesting (like the precisionist movement) and they have been around for an entire century. But Bulova uses 316 steel, which is a common steel material and definitely not premium materials.

Got an update, I was able to get this info from Bulova CS
Please find below our step by step process for battery replacement and repairs on watches under guarantee;
1. Watch is externally assessed by our repairs administration team (i understand and agree)

2. If the watch is not working an estimate for a battery replacement is sent to you ( i don't understand a repair center without a spare battery to use to test the watches, the battery they use CR2016, in my case, has a self-discharge to about 1% per year...

3. Once payment is made the watch will be sent to a technician for the battery replacement

4. If the technician finds the battery is not working, they will then advise our repairs administration team, a service is necessary

5. The customer service team would then contact you to advise we are servicing the watch and refunding the total cost of the battery replacement that you paid for ( this is a piece of good news)

the Bulova code for the battery replacement package is PJM03 that from my finding is a Maxell CR2016, for general use from Maxell chart, they charge 33.60£ / 38.47€.

Bought a Bulova Precisionist watch which at first was excellent, never lost a second, was of excellent build and design with no issues untill the battery ran out after 2 years , I have always changed my batterys myself as its something i have done for over 30 years for my own watch collection as there is no authorised dealer to have it changed with anywhere near me anyway , But on this occasion the watch would not work even after checking the new battery voltage was correct , contacted Bulova who just said in one sentance go to Citezen web page who said send the watch to the service center to be looked at,I did send it under warranty and was told the warranty is null and void as i replaced the battery myself ,and will have to pay £180 for a service , I said the watch sould not need a service as only 2 years old in excellent as new condition as i have same brand and others fully working with no issues over 15 -20 years old ,The next email came off Citezen and it was now a repair with no repair issues or problems given with the watch mentioned and was not told what was wrong with it but the price was the same , had a letter from service center with an invoice the same week with just service info on it and the price ,no matter what a service or repair it was the same price so i had the watch back as something is up when a service changes to a repair and the price dont change ,so check your warranty to see if you can wind the watch or change the time and date without a specialist authorised repair center doing it for you or lose your warranty

Bulova great value watches but shame about customer service!. Sent previous emails about ideas and suggestions but never reply.

The Bulova watch I bought stopped working after only 8 months. A lot of the UK links for their site don't work but I finally got access to a returns form.

Bulova were slow to log the repair but eventually they said it was a battery problem and despite being under a 2 year warranty they wanted £23 for a new battery. Something that costs them less than 10p at trade prices and with no guarantee that it'll last more then the 8 months of the original supplied battery.

When I got the watch back, not only did they not return the original packaging as requested but the inner glass has dust particles in it and the needles of the stopwatch were no longer aligned to zero.

I would've been better off with a cheap £10 unbranded watch.

I'll definitely avoid Bulova and Citizen watches in future.

Trying to understand the previous review. This is for Bulova watches, right? I just ordered directly from Bulova for the first time, after buying Bulova watches from jewelry stores. I loved the ones I bought from jewelry stores. So decided to try buying online. I got exactly what I wanted, perfectly sized, very quickly. I would definitely order again. I have had several of the "nicer" watch brands, and I have had problems with most of them. Not with Bulova.