Brora Arvostelua 

Ordered cashmere scarf for my wife's birthday. I was concerned that it wouldn't arrive in time as delivery was shown as 2 - 5 days. Contacted customer services who replied very promptly. Initially they toed the 3 - 5 days line until I told them it was a birthday present at which point Jennifer pulled out the stops and the package was delivered exactly when I needed it. The scarf is beautiful quality and colour exactly as described Based on this product and together with the excellent and personalised customer service I fully recommend this high end British company

Ridiculously bad bad BAD quality garments now, what a complete let down. Jumpers come out with holes in after one wash. Customer service don’t care. Literally.

I have been recommended Brora cashmere but find the website impossible to navigate. It doesn't let you view the garment without a box appearing insisting you put it into the basket! I won't use this website again, sorry!

I have had a similar experience to Jeanette.
I bought some fingerless gloves for around £40+ pounds (original price over £60). Before long the thumb bits had started to hole. Shop staff said as i had had them so.long (about 5 months at the timefor £40+) i could not really maintain the quality was not up to standard. They suggested i tried to repair them and gave me some wool.
So gloves were repaired. Then another hole appeared elsewhere so i went back to the shop. I was then asked what i had
been using the gloves for ... suggestions were made that there must be something wrong with my thumbs!!! 'You must be doing something with your thumbs to have caused this' ... Or perhaps i had been using them for driving ??? She then said that they could have sent them for repair but as i had 'repaired' them myself (their suggestion) that would not be possible. She also said no-one had ever complained before and in retrospect i wonder how she knew this as i clearly had done so myself.
So buy these highly priced poor quality products at your peril ... the last pair of fingerless gloves i bought from them lasted 5 years so the quality has deteriorated pretty significantly. I for sure wont be buying another pair or anything else from Brora.

I do not have an issue with the cashmere clothing from Brora, although a tad pricey, possibly price matched with Marilyn Moore.
Customer Service is appalling. I ordered 2 items that I wanted for a trip leaving 0900hrs on 29/7. Delivery is listed as 3-5 days. I checked all was ok with my order on 24/7, the 3rd day and was told that the goods "will definitely be with you tomorrow, Friday day 5 at very latest". Delivery is now not due until day 6, 29/7 by which time I will have left home. When I called Brora at 0900 today I could feel the CS Rep shrugging his shoulders, he had no interest at all. He promised a call back "from head office" to update me on what was happening, but of course this did not happen...shame on you Brora. No offer of a solution.
The total reverse of my experience with Marilyn Moore who went the extra mile to search for an item I really wanted.

Unfortunately the quality has really gone downhill over the years. Just bought another colour of the cardigan I've had for years and the new arrival pales in comparison. My old cardigan is still luxuriously soft, even after almost 10 years of extensive wear. The new one is a lot thinner, scratchy and is of similar quality to garments 3 times less expensive. What hasn't come down in the price, just way too high for this quality. Shame really, I would have liked to splurge from time to time on a high quality item. I guess I'll have to find another brand.

Bought cashmere socks costing £25 and they wore through within weeks causing blisters on my feet! Brora don’t want to know. One assistant blamed my shoes while manager told me. They are a luxury item. Surely they are not fit for purpose. Their customer service is shocking and I will definitely never go there again. I cannot afford £25 for a few weeks wear. I always wear pure wool socks in winter and have never had any problems. If socks are not fit for purpose labels saythis

Excellent quality garments and customer service second to none.

A truly British company producing the highest quality clothing - sumptuous knitwear, trendy accessories and so many other items to tempt you..... the dresses are particularly lovely.