Brora Arvostelua 

Bought cashmere socks. New colour, so pretty. Arrived to my local store in Bath quickly. Love the colour, new pink 🥰

First rate Customer Service; after the disappointment of a beautiful dress made from a cotton/silk mix tearing under the arm in several places and on six buttonholes, Mary from Customer Service was incredibly helpful and supportive. Excellent service.

j'ai eu un produit défectueux et le service client a réglé le problème rapidement et efficacement
I received a defective product, and customer service resolved the issue quickly and efficiently.

DISAPPOINTING CUSTOMER CARE: Ordered two items. Paid separate deliveries. One was a gift. Paid DPD express delivery, nearly £12 pounds. Didn't arrive.
Was not informed, they had not sent it. Called Customer care, rather unfriendly. Asked for a refund. Two weeks later, chased them again eventually they dispatched it.
But charged me for the EXPRESS delivery?! Chased them again. No refund yet? FRUSTRATING, POOR COMMUNICATION - CUSTOMER CARE useless and uncaring.

Always have superb customer service from this company with very prompt free delivery (as I order the minimum amount of goods for this) & free returns. The items are always real luxury, beautiful colours and a joy to wear.
Big shout out to Mary Burke who was really fabulous with customer care recently. Thank you.

Beware of this company: they are thieves! They have stolen approximately £300 from me. They insist they have delivered the goods on the basis that DPD carried out an investigation and say they delivered correctly, however they cannot provide any proof of delivery. I have received nothing and they will not give me a refund. How can such an expensive brand have such a shit customer services? I will never buy from them again. Dishonest and shortsighted

This isn’t a complaint about Brora. I’ve bought their clothes and like them.
However when I try to log into their website, even via an email they’ve sent me, I get a message saying it’s an unsafe website.
Am I the only one ?
This has been for the last month or so

Have bought lots of clothes from them and been happy with the quality any issues have been sorted quickly by customer service. Very happy customer

They send knitwear 2 times over the declared size, very bad , waist of time and money.

Lovely products - There was a slight hiccup with my on line order, but their customer services department were amazing and got back to me really quickly and kindly sent what I needed. I highly recommend Brora, not only for their products, but their customer service is super and they will very quickly sort out any issues, without any stress for fuss.

I bought a non-sale jumper for £615 for my son’s birthday who did not like it so I brought it back. Unfortunately not within the 14 days but within 28. I asked for a little discretion and the sale assistant who was lovely asked the manageress who wasn’t on the shop floor but they would only let me exchange. It was a shame the manageress didn’t bother coming out to talk to me and I ended up paying another £150 to exchange for items I didn’t really want. My point it that despite being a customer of that shop for over 20 years, I will never shop there again. Rules are rules I accept but by not bothering to speak to the type of customer that spends what I consider to be a large amount, they have now lost one.

Viscose top fell to bits as I was wearing it. Expensive Liberty “dry clean only blouse” started to disintegrate when some water drops fell on it. Never in my life have I worn something that had visibly started disintegrating ….

Slowest delivery ever - I honestly think if I had not called, my order would still be waiting to be dispatched ! Customer service very abrupt - obviously used to this question - phone on working day 5 and then I get an email to say my order is with DPD, took another 2 days for DPD to say it’s in their delivery system ! - first time ordering, concerned by the other reviews on quality - will wait and see.

Other companies have ordering a delivery form to a fine art - seems strange that Brora don’t !

I am so incensed with customer service and the quality of their clothes .
I got my order delivered to Spain . Charged tax twice . Customer service were deliberately misunderstanding my complaint on the tax issue . They just couldn’t be bothered .
The quality of the items is very hit and miss . Everything is not just one size too big but two ! The sleeves on a polo neck came over my hands and the polo part didn’t keep its shape just went baggy immediately .Massively overpriced for the quality .

Ordered silk velvet dress - described as natural fibres. Reduced from £400 so expected a decent item. Arrived quickly so no issue there. However, dress was very poor quality, awful fabric and badly made, difficult to get on and off due to position of side zip, and labelled 80% polyester. So much for natural fibres. Emailed about return/refund - no response and deleted my review. Wouldn’t consider buying from them again

This is a hard review for me as I have been a loyal customer (3-5 pieces a year) for over 10 years.

The quality has declined so much in the last 2-3 years it makes me sad. All the jumpers pill from the first wear and ongoing. The coat I bought last winter at great expense looked good only for one wear and now even with fluff removers looks awful. The dresses are poorly cut and the fabrics not of previous quality - yet some those I bought 10 years ago are still fine.

I think if you buy the very top of the line cashmere classics or take a risk on a heavily reduced sale item you’re probably ok, but otherwise not. This has gone from my number 1 for clothing to no longer being an option.

Truly amazing pieces of clothes. They never fail to surprise me! Thank you ☺️

Item left in an unsafe place by the courier and stolen.

Brora are not interested and keep fobbing us off. They do not understand Consumer Law and don't abide by it.

We have consulted a solicitor who has advised that an item remains their responsibility until it is in the customers physical possession. No refund & no item. Its a disgrace.

If the refund isn't forthcoming in 7 days, we will be commencing legal proceedings to recover the cost.

I have experienced excellent customer service particularly from a lady called Catherine. Brora have repaired a jumper for me completely free and with such excellent service and compassion.

Website is appalling . Impossible to navigate. I would like to bu something but I’ve given up .Disastrous