Broadway Candy Arvostelua 

Good choice selection normally good deals and very fast delivery

Snacks are great, customer service is not so great.

Ordered x3 tins of Guavas. 2 were moderately damaged. Not sure due to delivery as well packed. Otherwise difficult to buy and at a reasonable price from this retailer. I hope they weren't sent out damaged.

Subject: Complaint Regarding Sale of Expired Products

To Whom It May Concern,
I am writing to formally complain about Website Name:
broadwaycandy com in UK
for selling products that are past their expiration dates.

On date 26/06/2026 , I purchased
Huel Ready to Drink Complete Meal Cinnamon Swirl 500ml Bottles

from their website. Huel Products Arrived on the 29/06/2026 by Royal Mail
After consuming the product, I began to feel unwell just minutes later.
I read the bottle and its appears that all 24 Huel bottles Expired in 17/06/2026
This raises serious concerns about the safety and quality of the products they sell.

According to consumer protection laws, it is illegal for businesses to sell expired food or health products, as this can pose significant health risks to consumers. Such practices not only violate consumer rights but also undermine public health and safety.

I am worried that other customers might unknowingly experience similar issues, and I urge you to investigate this matter thoroughly. It is essential that appropriate action is taken to protect consumers and ensure compliance with relevant laws.

I contacted broadwaycandy and refused to return and refund, further moreover they have send me email with on screenshot from they computer that it can be use for a month after the expiration date. Unfortunately they lied
Avoids this company website
This American company registered in uk
At: Level 2, Cranborne House Cranbourne Road Potters Bar
EN6 3JN
United Kingdom

Good range of products, prices are not ridiculous and easy to order and fast delivery.
Have used before and would buy again, ticks all the boxes

The pricing and quality is amazing and on top of it the delivery was done in just 2 days am really happy. Will keep ordering in future .

I ordered from Broadway Candy in spite of the poor Trustpilot reviews because it was the only place I could find a product. As it turned out, my order was shipped in a timely fashion but the package was damaged in transit. Broadway Candy responded to my website generated message promptly, and has given me an appropriate partial refund. I have since re-ordered. I’ve taken off one star because it could’ve been packaged a little better to prevent the loss.

I was very pleased to discover this company as they sell products I find hard to obtain elsewhere and that are reasonably priced. Unfortunately, the "Create Account" option on the site does not work properly. As I was filling in my details and had not yet created a password, a pop up appeared asking me to verify myself and options to do this, I chose email and followed the instructions etc. This took me directly to the site and closing the "Create Account" page; therefore I have no password by which to gain access again once logged out.
I went to My Account on the site and discovered that creating a password there was not possible, so I made my order and emailed them explaining the issue regarding the fact I have no password and can't get access to the site. I got this answer:
"We don't have access to your password and are unaware of it. Could you please try logging in and out to check if you can still enter the password or not?"
I asked them to read my opening message again, but they were still unable to process the the information I had given i.e. I have not got a password.
I have had to request that they close my account but they just thanked me for my business.

Absolutely love this site, where I get my "sucky sweets" every month (okay fortnight lol!). Postage has always been very fast and reliable. I would recommend them to anyone who wants to broaden their taste horizons, there's some cool stuff on there!

My order was despatched super fast got it the very next day after placing the order, will definitely be back for another order.

Terrible and upsetting

I placed my order after searching for more vegan flavoured sugar free jellies and was please to find this place so I placed my order which was not delivered offered refund and or replacement which the replacement I opted for
No delivery again!!! How incredibly disappointing and upsetting I reached out this time to be accused of lying now completely ignorant and rude so I still do not have the so wanted jellies I’m so sad and wished I never bothered 😕
Avoid to have the same upset and disappointment and of course insults

I ordered their Hersheys Kisses on Amazon as Amazon had run out of the Family Pack that I often buy...

But seriously, these ones taste different! I'm very tempted to say these are not genuine Hersheys Kisses?!?

Purchase 2kg Hershey kisses and it arrived the next day! Will definitely buy again and again 💕💕💕

Awful company doesn’t dispatch orders from TikTok

Ordered 6x320g jars of Chutney for £24.99 (£13.01 kg), and received 6x230g instead.

Contacted the shop to highlight the error, and was offered a 20% "goodwill" reduction, bringing the price to £19.99 (£14.49kg), despite 6x230g being advertised as £19.70 on their own web store.

Pointed out they were not matching advertised price for the cost per KG ordered, let alone the cost advertised for the size received.

Rather than coming to an amicable solution, Reign was incredibly rude, and smarmy in their responses and after I highlighted I just wanted the price adjusted to £17.95 for the correct price per KG, they refused and insisted I return the product if I was not happy.

Not only being incredibly rude in their approach to the situation, but subsequently refusing to assist in sending a QR code for postage, once informing them I did not own a printer; the first time I have ever been told it is not possible for this when returning a product.

It would've been much easier had Reign actually understood what a goodwill gesture entails. Reign was not only against honouring the price per KG of what was ordered, but was wanting to charge a 29p surcharge on the price advertised for the product weight I received; thus, penalising me for their own mistake.

I strongly recommend people check size of products sent, because they are falsely advertising price & not rectifying their errors when highlighted. I have seen on a few other reviews, this is an ongoing issue. It is dishonest and fraudulent behaviour.

Reign, I note from previous reviews you should probably work on your approach to customer service. Do better.

Broadway candy is in my opinion a very dishonest company. After 10 days my order had not arrived. The company refused to give me a refund.
Eventually after I threatened to open a dispute with paypal they refunded me half of my money. Despite my contacting them several times asking them why ?
A shady company using an even shadier delivery service.I have written this off as a bad experience. void.

I placed a order through their website for 4 items.I heard nothing then a few weeks later I tried to contact the company by phone which was impossible. I eventually got hold of Reign who apparently was customer service by email but her out of office was pretty on the whole time. When she eventually managed to communicate she asked me for an order number, I received no information, confirmation of my order so directed her to my bank statement with the transaction clearly showing up.I again heard nothing & after a few more out of office notification I finally received an email saying she was going to speak to her management & comeback to me. Not surprisingly I heard nothing from Reign. I Then sent 2 more emails both were met by an out office. 3 days ago she sent an email saying they would issue a refund, no apology or clarification on what transpired. 3 days later I have still received no refund. I have had to spend an hour on the phone to HSBC to explain this nonsense & they have issued the refund

Broadway Candy a disaster to deal with / avoid at all costs. Placed an order with them via Amazon July 14th 2025. Spent the next month chasing up the order which arrived in Ireland only to be shipped back to UK because Broadway Candy screwed up the Customs Declaration. Company allegedly tried 3 times to ship my order / unfortunately never arrived. After a full month of endless messages back + forth Company issued a refund that I specifically had NOT requested - had asked them to please ship my order as requested. Absolute disaster of a Company to deal with AVOID!! Oh yeah, the icing on the cake - they began their generic reply to my 15th message with a cheery "Hi Larry" - my name is Patrick. Was probably dealing with a bot all along.