British Car-auctions Arvostelua 

I bought an X6 grom BCA Bedford which on the essential report said engine smoking and was highlighted in amber. No problem I thought, it'll need a little tlc and it'll be fine. The engine running was highlighted green so I assumed all good. When I went to pick it up it was knocking really badly. I asked for the on site customer services manager and was directed to Wendy Goldsmith. I was told to leave the car there. I came back all the way to Leeds without the car. I was told this would most likely be a cancelled sale as there was no mention of the engine knocking/noise on the report. Wendy said she was away on holiday but in her absence a man called Jamie would be dealing with it. Over the course of the week Jamie spoke to me twice (or rather I chased him up!) and that he was chasing the refund. Exactly one week later he emailed me saying he can no longer issue a refund as the vendor has been paid out and is refusing to acknowledge the fault! I was fuming!! This went completely against what both he and Wendy said when they inspected the car in my presence. I then got a call from Wendy when she returned from holiday as I requested this urgent. At first she emailed me. (it's obviously easier emailing as you don't have to bare the brunt of the customers anger after point blank lying to their face!). "Sorry but you have to pick your car up. We've paid the vendor and the vendor won't do a refund! Its been discussed in house and thats the final decision." I asked, "why the f wud the vendor offer a refund? My payment went to BCA! "
Needless to say I was very annoyed. Why was I told to leave the car there if BCA was going to ring me a week later and tell me there's now nothing they can do? What about the fact BCA were negligent of failing to describe a vehicle accurately? Why did the on site manager come out to the car with Jamie and both after hearing the engine noise asked me to leave the car there. Whats more Jamie even got a mechanic to come out and inspect the car! So I asked this to be escalated to Barry Watts.
Weeks passed by. Numerous messages left (all logged and recorded). Eventually I got a call. Barry asked me to send him a video of the car running which I did via WhatsApp. I was told he'd be in touch by the end of the day. Another week passed. Left numerous messages again for Barry to call. I then got a call from Barry!It started very friendly. Then the tone changed. I got told there's not a lot he can do as the car was an essential check. I asked him 2 questions:
1.Why did he not mention this before asking for the video?
2. Why was engine noise not mentioned on the report?
Then I got told "well at the time of the sale the car was fine and if its faulty when the customer collects not a lot BCA can do!"
In that case why not highlight all essential reports in green? If the customer can't claim and BCA can hide behind the excuse of "it was fine when it went through the sale" surely this is a win win for BCA! He then went on to explain "what do you expect when it says engine smoking and its done 100k miles!?!" I said I expect it to be described as engine rattling and not smoking. In other words describe it accurately! Not a lot really is it considering I cant see the car until I've paid for it. I wanted to know why a car that has a serious engine issued isn't highlighted in Red on the essential report AND WHY THE ENGINE RUNNING WAS HIGHLIGHTED IN GREEN!? Apparently Barry has been a mechanic and he felt the car was "nothing major!"
The conversation then began to get heated. I'm guessing this is the norm when you raise valid points(it appears that others have experienced similar actions).
I didnt even get on to the fact that the interior was worn. And this too was not mentioned on the report. The OBD panel was broken and it was clear someone had been at it! Needless to say that didn't matter!
I was told BCA would be very generous and deliver the car for free! THATS 5 STAR SERVICE RIGHT THERE FOR YOU! I said "No thanks! Keep it on site. I'm happy taking this legal!"
When I asked to escalate beyond Barry I was told there is no one is above him! It goes legal! I've got friends in the trade.I know this isn't true! Who's the PA the the CEO?
This is honestly a shambolic organisation. Your custom is really not appreciated. I've seen enough people on social media tell of their horror stories but I think its about time BCA are exposed on Watchdog/TV. I'd really like to see/hear from the top bosses. The CEO Avril needs to come out of hiding and answer to the people who make her millions! In all my experience I have never seen such a terribly run organisation.
So back to where I've reached with my claim. Barry said he was going to speak to Wendy at Bedford and "discuss what was said." Why? Hasn't this already taken place before you took the claim on Barry? I think what he really meant was "its Friday and its 6pm. I want to go home!" I think we all know how this is going to end!

A complete scam.. they will advertise with no issues go to pick it up. And a Christmas tree on the dash. All panels marked or scraped. Complain to customer service and you will be threatened they will close your account. Biggest crooks out there. One time I was told by the manager at Blackbushe F*** off and take your car.. The car had all green Assured turned up and the engine is knocking really bad.

Bca gonna bust up soon the way they running there's operations I don't think they gonna be in market for long
0*

Been buying cars from BCA for 36 years, never before have I had to deal with such a shockingly run company it was bearable before covid but now horrendous the ball is always in there court with no negotiations whatsoever absolutely nobody cares, it’s a case of take it or leave it, I’m currently buying my stock elsewhere, hope one day soon it will come back to haunt them and they fold, The buying fees are the highest out there,
And it’s almost impossible to speak to someone at any level. Should be 0 stars!

I am in the motor trade, camper conversions, I was told by many people to avoid BCA but opened an account anyhow, to buy online possibly, there's a shortage on the market of used vans, so in desperation bought one online bca UK gcr which I believe are the ones bought by BCA as we buy any car .com and sold through the auction. PLEASE do not make the same mistake as me listen to this advise and Avoid BCA the vehicle I bought is only fit for spares needs gearbox and extensive welding, numerous other faults. not sure how it passed its last mot but is being investigated £2000 out of pocket after selling on for spares

Being a customer of over 33 years and never having any problems with BCA, things have changed for the worse, ever since they have stopped having physical auctions. Auctioneers under pressure to get as many cars/vans sold as possible giving incorrect details and NOT describing vehicles correctly is really bad for business. Just look at your reviews on this site, no customer care whatsoever, come on bca its not hard to do the job right.

BCA WOLVERHAMPTON..Firstly if it is was possible I would give 'zero' stars. Customer service is awful. The so called customer service manager lauren taylor lakin doesn't know the meaning of customer service. Had a vehicle which was paid on time collected on time but she still wanted me to pay storage charges of £40.8. Even when another branch member had called her to waive the charges as they weren't related to that invoice and had nothing to do with that vehicle. The centre manager 'howard ryder' also is awful as he wasn't helpful at all in resolving the issue and instead told me that if I wasn't going to pay the £40.8 I wasn't going to get the vehicle. Having waited for over an hour to get another branch member to confirm to them not to charge me they were refusing. I felt the way i was treated that there was a form of racism especially from the centre manager. To resolve the issue I paid the unnessary £40.8 which was totally not justified. Bca do need to look at who they make managers as they are incompetent at what they do. luckily you guys don't run all the other bca sites as if you did it would be prone to fail!!!

I would give 0 stars if I could.

The amount of lazy and incompetent staff employed within customer services. Wow! Dreadful. They do not have a clue what’s going on! When they can’t sort out what needs to be done. “We don’t have access to the system at the moment”

DONT WASTE YOUR MONEY SCAM SCAM SCAM
Only giving 1 star as I can’t give 0
We took a 6 hour train from Newcastle to blackbushe BCA today to collect two cars I purchased ( first ever purchase) upon arrival all was good until they started to have attitude when I was asking about all the problems
They showed me two absolute BANGERS.
Car 1
supposed to have log book( DIDNT COME WITH ONE)
Supposed to have a working convertible roof( roof not working & boot wouldn’t open due to roof)
Wouldn’t have even looked at buying it if it was like this on the auction.
Around 20-28 tab burns in the car ( front seats)-this was not stated only 4 tab burns were stated.

Car 2
Well what can I say what a way to waste £1128.00
This one did have a log book which made up for the absolute shambles of a car.
Paint off all over
Bumper hanging off ( snapped ) they did offer a little money back for the bumper situation but not even close enough to what I would have expected.
Radio stated as working( NO RADIO AT ALL)

Along with another 20 problems
As you can tell I 100% will NOT BE USING BCA AGAIN!!!
Don’t waste your money
They state a good car but there absolute rot boxes

27th September 2022 bidded on a automatic car and paid automatic money for it at bca leeds branch and paid in full and when went to collect car it turns out to be a manual car, raised a complaint and was told at branch it was announced as manual at point of sale by auctioneer but it was not mentioned at any time during the sale and I asked for evidence of video or audio , they say we do not record and that was not the case when bca were in favor and provided video or audio evidence in the past .
I had even rang BCA liveonline spoke to Lewis and was confirmed there were no popups or change of catalogue either.
and when I told Bca leeds branch manager she said Bcaliveonline don't have any knowledge and she will speak to Lewis herself.
I had been asking for evidence of audio or video but they claim its not recorded and said they couldn't change description either or anything but since they had internally changed it post sale from auto to manual, luckily I got condition report from them which says its automatic.

now they just refusing a refund even though its mis described.

the car showed automatic all the time on their system till I raised complaint and bca leeds had internally written notes removed auto and written M which stand for manual according to customer service later after dispute. and when I rang or kept ringing they won't say or disclose information apart of will transfer you to leeds branch and leeds branch don't want to help.

leeds branch provides notes on their system that at point of sale car was mentioned as manual and appraisal was carried out on 23 th Sept 2022 as automatic. their notes can be amended anytime but video won't be amended. I spoke to Bcaliveonline and they confirmed on many occasions and even customer services that all sales are recorded

I had already challenged it and would likely go to court.
I would also suggest all the dealers had bad experience to contact me so I can put it together to court as all auctions are exempt at the moment from any legislation as no one are suing them .

contact me on Facebook I will be making a group called claimbca092022

Driven by profit only, BCA use 'we buy any car' to scoop cheap stock, keep the good ones to sell through another of their many arms 'Cynch' and sell the rubbish through an online auction which you can no longer see and hear running for yourself. The grading has no constant standard whatsoever and by 'rubbish' i mean cars with major issues that would not be identified with the 'smoke screen' static test that accompanies the auction lot. Not the BCA that used to be !

They are just robbers. Absolutely dodgy ppl are there. They are just ripoff. Govt. should step inn and check these ppl…

Surely somebody should be regulating these crooks? They have the market cornered and are "seemingly" accountable to nobody. A bit like the Tories!

AVOID USING BCA !!!
Recently purchased a car sold good .
Engine had a misfire due to a broken piston and required a overhaul costing £1700
Have used BCA since the 1980s , never again!!

A peace of sh...!! Stop bidding, freaking auctioneers!! Stop fooling people!! Bunch of layers...! Worst company i ever dealt with...

I thought I would just have a look the reviews
As was considering to start buying from them
Many thanks to everyone and sorry for your experiences, As a trader you do get the odd car where you might loose but this firm seem like they are out to rip off traders and don’t care. Definitely not going there

these are ripping every one of even traders brought cars with bca assured all green and loads problems never got money back got told .they pay first hour for the car to go in bmw for check .well they told me not to even drive car .and they are supprise it aint caught fire yet battery wire been bypassed and bare wire melting on earth on battery wow oil sensor gone 3 bent wheels engine chain noisey .still they said its all good .14500 pounds out pocket plus 150 first hr never got back

Please check the cap values for yourself that are being published on the BCA online catalogue before you bid, The suggested cap values on their website are mostly all wrong and misleading.

Up until the restrictions BCA wasn't the worst, However now that they have closed all sites permanently (Due to covid apparently) BCA seen a great opportunity where they can sell absolute junk "sold as seen" (unseen) online with zero protection for their customers. They now use Photoshoped pictures and very vague descriptions to sell their cars, I actually bought a Vauxhall Insignia with a suspension fault, turned out the reason the suspension was sitting so high is because the engine was missing! There were some engine parts it the boot but obviously car was scrapped, 90% of the cars I've bought in last 2 years I know I would not have touched if I had been allowed to view them in person before bidding. If anyone's thinking of becoming a car trader and opening an account with BCA I would strongly advise another venture! You will not be a car dealer, if you dabble with BCA you will need to be a full on con man to turn any profit. BCA also CONSTANTLY re running cars as they have the auctioneers bidding up all the cars, You honestly don't stand a chance the way things are. Also note that BCA own WeBuyAnyCar and Cinch so anything with a turn in it they will happily sell for themselves and send all the junk to auction (Where they want retail prices!).

Untrustworthy- unreliable- simply lying to the public and trade- listing non runners as running driving cars when you go and pick them up cars will not start or run, then you are told to move your car or they will charge you for storage. Gone are the old days when they actually cared about their customers.. new management does not give a damn..