British Car-auctions Arvostelua 

I bought a car from bca with bca check ✔.
I collected the car with excessive oil leak No v5🤬 trible customer service. I was promised to sort out the issue within 48 hours.
It took them 15 day after lots of email and phone calls to accept liability for misrepresentation.
They are trying to take the care back without compression.

They are absolutely nightmare when it comes to faulty and claims 😫.

Waste of time...
Waste of energy...
Waste of money...

They are not putting faults in the report inorder push the price up...

This is the reply to my complaint!

Reference: BCA Claim for vehicle.....
Following a further review the claim for costs incurred will remain rejected. As per the terms and conditions of sale agreed to prior to bidding, BCA will accept no liability for costs incurred at anytime other than those related to the purchase price and associated fees where applicable.

10.3.1 BCA shall not be liable to the Buyer or Seller whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, or otherwise, for:

a) loss of profits;
b) loss of sales or business;
c) loss of agreements or contracts;
d) loss of anticipated savings;
e) loss of use or corruption of software, data or information;
f) loss of or damage to goodwill;
g) pure economic loss; and/or
h) indirect or consequential loss.


Our decision has been based on the BCA policy terms and conditions, details of which are available at the BCA website:
BCA Assured
BCA Live Online

Yours sincerely,

Adrian Dunbar
Claims Escalation Manager

BCA Manchester
Auction Centre, Redgate Lane,
Belle Vue, Manchester, M12 4RX


So sad to say the management are horrible and cropt. Do your self a favour and buy your stock from elsewhere.
They are bunch of lier that misleading the customers....

So, after my last review when British Car Auctions didn’t turn up to pick up my lease vehicle I was assured things would be different this time. I took another day off work to wait in for the inspector and the recovery truck. The inspector turned up bright and early and inspected the car as planned and told me the recovery truck driver would call me. After a couple of hours of hearing nothing I called British Car Auctions I was told again that the driver would call me. To cut a long story short I called 4 times only to be told the same thing, if I hadn’t called there would have been zero communication. I have now lost another days pay and the car is still sat on the drive waiting for collection. British car auctions sort your selves out. I am now letting down my customers because of you.

Liars. Rips off. Car was returned because bca assured report was lie. We found 30 fault on the car. 8k bill to repair electric motors. Took 7 weeks till done refund, but stole £50. Basically didn't refund for assured report. They say that's them policy lol. So basically policy is don't do inspection on the car. Then don't refund for that inspection. I don't understand what trading standards does. Just tries to close small dealership because of brake pads wearing thin. When Bca steal money in the midday and say that's the Policy.

Terrible customer service, trying to put a vehicle to auction , filled out the forms, said they will contact me, but they never did, rang their central customer services several times , they try to get through to Measham and can't, they take my number and no one ever calls me back. Been going on for 5 weeks. I even wrote to their chairlady and she ignored me as well.

Purchased a Mini Cooper. Their condition reports are a scam.
showed no issues in appraisal reports but car had several issues won’t refund my Money.
Waited 6 weeks to speak to Center manager Kirsty very rude but still won’t refund. Filed claim to court for faulty goods and miss description finally got my money back.
Bedford branch definitively avoid at all costs

As a former office worker I would tell no one to work for BCA.

IF THEY ARE OFFERING YOU A SELF EMPLOYED CONTRACT DONT TAKE IT. ITS AN ILLEGAL CONTRACT WHAT THEY HAVE RECENTLY BEEN IN COURT FOR.

No GDPR followed
Unprofessional
They have no kit so you won't be able to start.
Under paid wages.

AVOID.

Ha now where to start. I’ll leave it brief. Purchased a Landrover discovery from the their select sale . Had a clean report though not one of there assured !! Had it delivered the engine was knocking from the crank. Needed a £5000 engine. So don’t bother with their so called inspection reports as they state no claims even though clearly incorrectly reported as engine all good and in the select sale. I closed my account won my claim via court as they sold a defective vehicle with inherent fault !! Shocking company nothing more than crooks . The select vehicles are from we buy any car one of there other companies

Fantastic action and advice from Matthew Connor on the 7th February 2023! As Matthew said, the vast majority of traders should start bringing claims against these dishonest BCA C*NTS! It's very easy for the trade to carry out this action. Moneyclaimonline is the way to go about it! It's the official Government website associated with the Law Court's, so processes are carried out properly, professionally and legally! It costs approx £475 for an individual to bring a claim against another individual/company. The third party (BCA) has to acknowledge the claim against them! I wish i had thought of doing this when i was still dealing with this shower of BCA SHI*TE! I can imagine if enough traders start doing this with moneyclaimonline, this will upset the 'apple cart' and the Scottish BIT*CH may actually take note what they have done and are continuing to do to the independent motor trader! Their ARS*S will start to possibly shake??? Let's hope anyway? Something and someone out there has to stop this VERMIN and make them accountable for all the stress, hassle and £1000's the trade has lost over the last few years! Watch this space!?!

Free advice for all traders:
I no longer deal with these clowns, the last vehicle I purchased at the end of 2021 was an 80k miles 2009 Golf Gti represented as flat battery on AA report. Was delivered with a broken cam chain and bent valves.
Issue a CCJ under fraudulent misrepresentation.
They were running around like little B@@ches once CCJ filed trying to get the car collected and returned all my money including auction fees, transport and legal advice and engine strip down cost.
If you all do it for every misrepresented car vis a vis bent AA reports they will soon be ground to a stop from their despicable toxic practices of selling us hard working people the general publics mess.

Disclaimer: (ironic' sounds like a company I know)
[Please seek independent legal advice - the aforementioned is merely an explanation of how I dealt with them and the result gained and as so is not meant to be legal guidance or advice]

The company is selling most unroad worthy cars ,i am ruined as bought a Q5 which has a blown head gasket and they claiming it sold as seen.Online auction is not sold as seen.Can i take any legal action against them.It should stop now thousands of us should compaign to block this business from selling and get our compensation.

Woukd not buy a car from this lot I’ve seen the way they drive the cars in their yard and on the roads in Enfield crown road the other day there was a driver wheel spinning a customers car and doing handbrake turns I did report this to bca and told thm I will be reviewing this

What a stupid company. Cannot really describe how stupid this company is. It should be closed down.

The customer service are terrible and business ethics of this company are poor.

Avoid this company and if you have come here to see the reviews and that's not enough for you then good luck but I strongly urge you to rethink.

There will be decent merchants out there but this company is not that.

Been trade ing with these years now avoid at all cost .belleive me when I say that

This company is the worst on the all planet!!!
Dear friends stop buying from them and they gone begging us to buy !!!!!!
STOP BUYING FROM BCA!!!!

(HGV Class 1 Driver - Bristol , Portbury)

Top Management treat you like an animal or a machine

i've let down the job offer and glad i did it ,

you feel the pressure and harshness of the main manager before even you start .

they train you away from home and makes you to sleep on back of a lorry !
you have to buy all your own equipment on top! (around £900)
no fridge no microwave no heating nothing provided.

they don't pay you on hourly rate because it doesn't worth it ! you get paid 3 weeks after you start !

the main managers attitude is really bad ,they look down on you all the time and talk to you like you're a slave .
modern slavery by all means in my view .

avoid joining them cuz you'll regret it .

not good reviews from current drivers either , they're all want to go somewhere with better pay and better work condition .
i don't recommend working there atall .

Don’t recommend them at all one of them drivers killed my cousin on the a358

Biggest thieves out there they need to be investigated selling all the rubbish and unsafe death trap vehicles no care for the customers, deliberately lying about the assured reports, more lights on dashboard than a Christmas trees. Avoid at all costs

I went to collect a Car from the Bedford site recently, got the paperwork, got to the collection car park, looked around the car, noticed immediately the complete exhaust had dropped to the floor only held up from the manifold.
I checked the essential report and the description and no mention of the broken exhaust being on the floor.
Spoke to couple of useless customer services staff, who came to look, they said they can't do anything and that the exhaust was not part of the essential report, I said look at the exhaust its literally on the floor why didnt your vehicle assessor at least mention it, so the buyer can come prepared with recovery, the manager gave me an unbeliveable reason that its possible the exhaust may have fell off when they were moving the car around in the yard !!!! they honestly think we the buyers are all stupid and thick ? after an hour or so, the Customer service manager suggested that as a gesture of goodwill she will get the in house mechanic to do a temp fix, I said Ok. Then a few mins later I get told the mechainc has gone home early and they could do it tomorrow, I explained to the manager that I just spent £65 and 3 hours on train to collect the car, she said they can't do anything until tomorrow, subsequently i decided i've wasted enough time withese useless people, so I pulled the car out and called a local mobile mechanic paid him £90 to secure the exhaust as much as possible to get me back to my garage.

How are BCA getting away running this scam of knowningly selling cars with hidden issues & faults.. This company (BCA) has a BAD feedback of 91% on this hugely trusted review platform.
Where are Standard Trading Officers, the Government bodies, Why are they not monitoring this company and taking action. This company is in clear breach of selling mis-described cars, some extremely dangerous with faults are not disclosed, which means that a Plated Driver collecting could be in danger !!!

Regrettably and Sadly, I think the the Standard trading, government bodies will act, once a fatal incident happens, they work a bit like the police, when your in danger of an assault they will only act once the crime has been committed...

Even the Auctioneers (pimps pimping up bogus bids) have been trained and expected to keep pimping up bogus bids on some cars to the reserve price, then once the trap has been set for a bid which they sell at comes in.. So many Cars auctioneer screams SOLD SOLD and then same car few days later is showing in the next Auction.
The Auction Ombudsman, should be looking into this and penalising BCA and Suspend the Auctioneers who are phishing bids falsely & deliberately to attract bidders to keep bidding to get to the price BCA are looking for..
BCA have become a shameful scamming company, but they don't care, trading standards, govt bodies havent't got the bottle to challenge them, Very sad state of affairs.
There is only one way BCA may possibly start to behave fairly to their customers and that way is if all traders stop buying for a couple of weeks from them, and we know and BCA know, thats not going to happen there isn't any unity among dealers, traders.
Alternatively, we can only hope a new auction group emerges, and we can go back to buying cars that we have a honest descripton, better communication, if it emerges, then BCA will be history, I hope they end up like British Leyland did liquidated and hopefully investors, shareholders all suffering huge losses.