Bristol Airport Arvostelua 

Don’t use the Fast Track because…. Well it’s not!! We paid for 16 people to use the fast track security in August as it was 2 of our daughter birthdays only to find they didn’t have a dedicated line for us and we were integrated ( and our family group separated) into a line with people that hadn’t paid for the service, I complained at the time and staff agreed that the service fell short! I complained on our return only to be dismissed by the lack of customer service which was abysmal, apparently they reviewed the footage and told us how long it took to get through and completely ignored the fact that it took the same amount of time for people who didn’t pay!! CUSTOMER SERVICE IS NON EXISTENT ONCE THEY HAVE YOUR MONEY!!

Simply DANGEROUS. They are so preoccupied with gathering pick up and drop off charges that people were dragging their children and luggage down the middle of the road to get off the site so they could be collected without being mugged by the airport charging practices. It took me 40 minutes to get off the site because the roundabout was blocked by cars stopping to collect passengers. Quite simply AVOID..

88 years old and having to walk from silver zone drop off to the bus in the rain. Then a massive open space in the wind and rain to the terminal building. Whoever thought this design was acceptable for a so called international airport, it's a total joke.Hopefully whoever designed the totally useless outside space will put in some covered walk ways. I can only assume they didn't know the airport is on the top of Lulsgate in Somerset,open to the wind and rain and is based in the UK which is hardly known for lovely weather in the winter.

This must be the most expensive airport and worst experience for people picking up or dropping off their loved ones. You are forced into a parking area one way or another and 0-15 minutes is 8 pounds 60 for the privelage of just dropping someone off. It’s an absolute disgrace and display of greed at the highest level.

Few escalators, no travellators, huge walk from plane to immigration. The one plus point was Bristol flyer stopping directly outside building - the 'improvements' stopped that.
I looked up the advantages of Bristol Airport: one of them was its location. Must've been someone living in Weston. The airport is clearly in the wrong position, meaning that 90% of passengers have to go through the centre of Bristol. Maybe nobody noticed Filton on the map.

The rudest ever person I've ever encountered at an airport guiding people to security. Where do you get them from? Frustrated prison guards?

I'm a very relaxed Professional Engineer. I caused no issues or disruptions. Security near gate 7 on Wednesday the 21st of Jan 26. Interaction with a lady at the scanning gate.

The security team who I had the misadventure to interact with has zero interpersonal skills. I was treated no better than an animal.

The way in which your security team behaves increases alarm and distress, and magnitudes the probability of an event.

It is not a prison, passengers and customers of Bristol Airport are not your enemy, or someone to be intimidated and treated with utter contempt to massage your own egos.

You need to improve your screening of the types of characters recruited into your "security" capability.

You need to train your security teams on the most basic interpersonal skills. How to show authority through safety, reassurance and leadership. You do not achieve safety, or even a healthy airport environment through intimidation and contempt.

It is such as shame as Bristol has the potential to be a real hub for travel. The way in which security services are delivered does not reflect the work and travel environment you are attempting to sell to your customers.

The airport staff commitment to making travel through this airport a miserable experience has to be truly appreciated.

As a frequent flyer (weekly) and a regular user (weekly), I really do think the airport management at every level and in every part of the operation need to understand that it is not theirs and their teams role in life to be so goddam miserable and officious.

From Mr Meet and Greet with his bald head and his yellow coat, through to the people in the airline shops, this misery-malaise is epidemic.

The one bright spark, a coloured security lady with big glasses and short hair. Always smiling, never grumpy.

I fly from Bristol, and have done for years, as it's the closest airport to Cornwall with connections. Am seriously thinking the longer drive to Cardiff or Birmingham may now be worthwhile. Every year they get more miserable here.

There really is no need for it.

The occasional friendly tone, a smile, and not being shouty - this isn't hard.

Why are the staff members so rude? I’m a happy go lucky person. Didn’t cause any issues, however being asked through the detectors and saying put feet on that put hands on this with no guidance, no reason as to why, is a really big worry and quite concerning what is the first time I’ve ever flown. No smiles just really really rude people. I don’t get it? I’ve never been rude to any of my customers like this. Upon arriving back at Bristol Airport, we waited 30 minutes to disembark the plane. We then had to get on a bus in the middle of the runway, which was okay. But after leaving the bus to walk about 5 minutes to arrive at passport control, there were a group of four young adults walking next to each other. They were walking really slowly, of course we had to get back to the car park before our time was up, as many others, and I had a three hour drive which was getting later and later arriving home. Initiate I plan to be at home at 3 am and I didn’t arrive until 4:30 am. So we squeezed past and they were really rude about it, but they were deliberately walking slow. Where on earth was the security between arriving at the airport via plane and passport control? You need to have people there to get people through there quickly and stop being so disruptive to other passengers. This really was a horrible end of the holiday.

Greedy service rates, drop off zone is soon getting to £1/min.

Impersonal, security logjam, no courtesy or customer awareness shown

Very bad experience. Our flight from Newcastle to Bristol was delayed by 1 hour 30 mins due to problems in Bristol. The pilot said it was due to inefficient management of potential ice in Bristol.

When we finally did land at Bristol we were then told by the pilot there were no buses to collect the passengers. We were made to wait 25 minutes until they could get it together. We could see empty buses from the plane, so it was clearly a driver issue.

I think with all the money they cream off passengers that the airport should invest in more staff and better systems. Bristol airport is one of the most expensive and poorly managed airports in Europe and owners should be concerned they are turning away customers who feel neglected, dissatisfied and ripped off. Come on Bristol Airport, you need to do MUCH better.

I read on the website, sraff were trained to recognise the sunflower lanyard for disabilities. I have autism and adhd. It was ok until we got to security, when one of the staff was trying to push us through, I had to remove my boots and put things in trays. It was so rushed, the guy was clearly agitated, which made me feel on edge, so I took my time. I will not be rushed, as it could lead to me getting upset. On the way back at the airport, after collecting our luggage, the walk through the airport to the buses for silver parking is ridiculously long! When you are tired, its not fun.

The Traveler is your Customer please treat them as if they matter. Cover your walkways into the terminal. Install some moving pavements for the those of us who are less able, (we still pay full price). Improve your signage. Give more priority to passenger seating areas and less to the endless Duty Free (RIP OFF).
For goodness sake sack your current useless Directors.

My last of many visits to bristol airport is now over two years ago but the horrors of my later visits are not forgotten and I understand its a lot worse now. We now choose Birmingham and Cardiff.

0 Star - damage to car with no assistance

They have reversed my car into something when moving it, but customer service and complaints not willing to investigate.

My car has a reverse camera but no reverse parking sensors. Someone has clearly reversed it into a bollard, probably relying on non existent parking sensors.

As per terms and conditions they are not liable if you do not spot damage before leaving the car park. I didn’t notice as had only been to Dublin for 2 nights and didn’t have any luggage to put in the boot where the damage was. Damage was definitely not there before we left, and did not happen between me leaving the car park and getting home when the damage was spotted.

Asked them to check CCTV, they say inconclusive, asked to see CCTV myself but they will not share it. Seems a breach of GDPR?

Everyone who parks at silver zone has to accept thier unfair T&C’s, but you would still expect them to be accountable and do the right thing when something goes wrong, but they do not have the decency to do so.

If you care about your car do not park in silverzone.

Where to start….. welcome to the 1950’s any modern system that may cost a little money, but makes the travelers experience easier has been vetoed by the accountants that run the dump. No sky bridges, no walkways, passport control is accessed by not 1 or 2 staircases, but 3. This is quite simply the most backward airport on the planet, and it is embarrassing that this is the largest airport in the west country. I am deeply mortified that this is the first taste foreigners have of this country

I wonder what genius thought up the idea of using millions of pound to 'upgrade' and then put the passenger drop off point further from the terminals, requiring a long walk over open space so that if it is pouring with rain you get soaked?
I don't know who agreed to his ridiculous decision, but whoever signed it off should be sacked.
Also the £7 charge to drop off is positively criminal and has been commented on many times. The fact that they ignore these embarrassing comments show that they do not care one bit about passengers but purely about money.

This airport still has no covered walkways to the aircraft meaning you also get soaked going to the aircraft if it is raining.

I notice that another 'improvement' is less seating in the terminal building, less shops and even the water filling stations are gone.

Bristol Airport likes to market itself as an international airport, but most third world airports run better.

Parking prices are appalling. This is a scam. Hopefully they think it over as this is a sort why people will stop using the airport.

A regional airport which has outgrown its footprint in terms of the numbers of flights

Overcrowded and understaffed with staff that lack basic skills in customer service

Best avoided