Brickabrac Arvostelua 597

Bought 15 poly bags for a children’s party. Didn’t arrive. Merchant emails to ask to submit a review but doesn’t respond to emails - phone number just rings and doesn’t respond to voicemails. Poor service - had to raise a chargeback with my bank.

I'd ordered 19 polybags for my son's party bags. A week passed and I'd still not received the delivery notification, then I started to worry. I read through the Trustpilot reviews from customers who had similar experiences and hadn't managed to get in touch with the company and I really started to panic! HOWEVER, I messaged the company on WhatsApp with a very panicky message with 4 days to go before the party, they responded the same day, and sorted out getting the bags to me in time for the party. Yay! Thanks so much for saving the day!

Good prices, quick delivery, items exactly as expected

I have been trying to contact them all month with a complaint about the condition in which I received my item, a rare, discontinued collector's Lego set, which was not properly protected and arrived in very poor condition.
I have contacted them through their website and by email, but I have not received any response.
I am very unhappy about the lack of protection for the item, as I expected better management from a shop specialising in discontinued Lego, and I am also unhappy about the silence in response to my complaints.

Pre order items arrived early so of course I am very happy. Checked the Lego with the omgbricks app and it correctly showed the mini figures in the boxes. It goes without saying original genuine Lego was sent and at a super price. Thank you all!

Bought several newly released sets and loads of polybags. Received timely shipping notifications and delivery updates from Royal Mail. I chose standard delivery as I wasn't in a rush and the order still arrived within 3 days. Unfortunately I had an issue with one of the items not being suitable for a smaller child. A quick check of their returns page and I sent the item back with no issues receiving a refund.

Overall, a pleasant experience and I'll be back after Christmas for some new January releases LEGO sets (hopefully).

I've bought loads of this chap with no problems but now I get a damaged set he doesn't want to know!
Finally he told me to return it which I did, he now claims it wasn't delivered to him despite tracking showing delivered.
Turns out this is not a proper business, Jason is a scammer working from a home address, just check out 69a Avon Road!
I've emailed with no reply, he simply ignores you.
Poor service and he's now lost a customer.

Great selection of products, easy to use website, good prices, items sent quickly. All good.

As described, very good price.
Lots of choice.
Quick delivery.

Fantastic service
Called before ordering to check stock and get advice on delivery time as I was ordering 11 poly bags for some party bags. Phone answered promptly , politely and was reassured . Bags arrived on time as promised . Thanks so much 5* service

This was best price I could find anywhere. Item arrived quickly and was well packaged/protected.

Quick delivery
Good price.

The only disappointment was signing up for a notification when a product was back in stock, and not getting one - I discovered it was back in stock by accident. Other than that, a great service as usual.

Awesome service and almost instant reply to my enquiry via their contact form. This was my third order and I will be back for more.

All well and good ordering - not the quickest to despatch HOWEVER, once the sets arrived BAB went silent - several emails sent, phone just rings...
The sets had obviously suffered water/damp damage and this was clearly not detailed on the website.
You learn from your experience but I would never use again mainly down to the non-existent after sales.

Easy ordering, great communication throughout and fast delivery.

Excellent quality of product. Quick delivery.

Fast delivery good service

Lego set had multiple bags missing when I contacted Jason he told me to contact Lego for missing bags. I contacted Lego customer services and they told me because the set was retired I had to contact brick a brac back and they had to resolve the problem!! After many attempts contacting them back they stopped replying . I spent over £500 with there store and there customer service is absolutely appalling. I will never buy from them again and will instead buy elsewhere.