BrandsMart USA Arvostelua 

The worst appliance buying experience I’ve ever had. Purchased a refrigerator online. Before we even got to the delivery date, the price decreased everywhere except Brandsmart so I called and asked them to price match. They told me to do that they would have to cancel my online order and place it again at the lower price. They could not just issue a credit for the amount. The order had been charged to my Brandsmart card and they assured me they would cancel the old order and credit it and place the new order. They did place the new order, but I did not receive credit within 3 to 5 days as I was told. I called customer service and they reviewed the order and did cancel it and sent me confirmation through my email of the credit this time. When the refrigerator delivered there was a large dent on the front of it. Their delivery driver told my husband that it would be better to keep it and let Brandsmart switch it out when they replaced it. They can just replace the door he was told. I couldn’t speak to them myself because they spoke zero English and I don’t speak Spanish. Truthfully I can speak more Spanish than they spoke English. I followed up with Brandsmart and was told it would be 4-6 weeks for a replacement because they had no other unit in stock. I said just pick it up and I’ll get it locally. The salesperson tried tell me no one else had them but I knew that wasn’t true because I had checked every other retailer and they all had them in stock. Unfortunately we has already been a week and a half with no refrigerator and he assured me we could just use the one we had until the new one came in. At week 4 I emailed them to try and find out if they had a delivery date yet and received no response. A few days later I called and was told he was on the other line and I would received a call back, but that never happened. When I called again several days later I told them I’d wait until he was finished with the call he was on and wait I did but I finally was able to speak with the sales person and was told they did have a refrigerator in stock, but if they switched it out themselves instead of waiting for Samsung to handle it, I would have to pay for the refrigerator again and they would credit it automatically when they received the old one back to the warehouse. I was reluctant because of what had happened the prior time with the credit, but I just wanted to be done with them at this point so I purchased the replacement and waited for the credit. Refrigerator was picked up at delivery. Different delivery service and again no one spoke English. Again there was no “automatic” credit and I had to call a week later where I was told the salesperson was out that day and a manager had to process the credit, they do not happen automatically as I was told. There was no manager in either, so I would receive a call back from him the next day following up. No call came, so I called again and was told the manager wasn’t available, but I would receive credit and a confirmation email within a half hour or so. I actually did this time and eventually a credit was applied to my account in the next couple of days, but I will never buy anything from Brandsmart again it was such a horrible experience.

I am a regular customer and do most of my shopping at BrandsMart; it is my one-stop shop for all my needs. They are always there to help you. Today, I had the best experience that I could say started off really bad and turned out great!I was looking to buy a sofa couch, and I ended up losing my phone in one of the couches. I spent 20 minutes looking for it while some employees asked if I could be helped. One lady (I didn't get her name) was very helpful. But it wasn't until Gabriel saw me desperately searching for my phone that he began to help me. He called my phone and searched every couch with me. I honestly think we were looking for it for over an hour and nothing! He got security involved, and we ended up finding the phone.Why I am writing this review is that employees at BrandsMart were all looking to help me, but Gabriel didn't give up on me at all. He truly cared. Thank you, BrandsMart, for having hired an employee like that."
❤️

JOSEPH DISOMMA really nice Customer service so Patient good suggestion

I truly appreciate Joseph assisting me with my purchase. He really made my online experience delightful and less stressful. I enjoyed being treated like a valuable customer and not just a sales deal. Great job Joseph Disomma!

Joesph Disomma provided succinct and professional customer service on the phone!

Joseph Disomma was excellent he helped me find what I needed with ease

Excellent Atencion!! Very resourceful and willing to help the client with al procedures
Very happy with her service

Great customer service, helpful and I got to tell you with the day I was having it was a welcoming voice,and knowledgeable person that put me in a better mood. Other places can learn from brandsmart and Joseph.

I had an exceptional experience with Joe at BrandsMart. From the very beginning, he answered every one of our questions with incredible patience, professionalism, and genuine kindness.

Joe demonstrated an impressive knowledge of both the TV we were considering and BrandsMart's purchasing and delivery procedures. He took the time to explain everything clearly, never rushed us, and made sure we felt completely comfortable before making our decision.

What impressed me the most was his efficiency and willingness to help. Thanks to his guidance, we were able to choose the best TV for our family with complete confidence.

I must say that BrandsMart truly surprised me with the high quality of its customer service representatives. It is refreshing to speak with someone who is knowledgeable, courteous, and sincerely committed to helping customers.

Joe, thank you for being so kind, so professional, and so efficient. You made our shopping experience enjoyable and stress-free. We truly appreciate your help and highly recommend both you and BrandsMart!

Joseph was very helpful and went well over and beyond helping with completing the COI for me He is extremely professional patient and understanding. Deserves Promotion!

Lisa was the most helpful and empathetic person that I spoke with during this whole situation. Thank you Lisa for going above and beyond!

Very professional. Completed the order quckly and answered all questions.

Don't waste your time with these clowns. Ordered a gift online last Saturday, FOUR days later it's still showing "Processing" I inquired and they just cancelled the order without explanation. They don't respond to emails, have ZERO customer service. Just a lowball, slimy company. Avoid like the plague

Gisbert was very professional and provide with a satisfactory resolution of my issue.

Exellent customer service!
Joseph was very professional !
Customers stay loyal with Professional service!

These guys are full blown scammers. I ordered an Pokemon Ascended Heroes booster bundle and they sent me a repackaged pack of 40 garbage cards.

The Brandsmart customer service representative in sales, Marelys Salinas was wonderful
very knowledgable, professional and immediately answered and solved my concern. Retail stores should have representatives like her to make us shoppers feel more at ease of any issues we may encounter on our purchases.
Keep up the GREAT job !!!!!
I will continue to buy at Brandsmart !!!!!
Highly recommend.

Zero Stars - I am filing this complaint regarding a highly unsatisfactory experience with BrandsMart USA involving the purchase of a Sony Bravia 9 television. Approximately two weeks ago, I contacted BrandsMart customer service to purchase a Bravia 9. I was told that the unit was located at the Palmetto Store in Miami, being held for me and would be delivered that Thursday. On Wednesday, I received a call confirming delivery for the following day. Later that same day, however, I was told that the television was out of stock. Concerned, I spoke with customer service manager John, who assured me this was incorrect, and he had personally confirmed the unit was secured for me, and guaranteed delivery. Thursday passed with no delivery. John again reassured me that it was simply a holiday delay, and the TV was secured, and promised that I’d receive a delivery date after the Fourth of July. After the holiday weekend, I received a call from the delivery driver stating that I was his next stop and he would arrive by 9.30 a.m. I immediately went home to meet him, but he never arrived. I waited over two hours and repeatedly called the driver with no response. At no point did anyone from BrandsMart proactively notify me that the delivery was not happening. I was left waiting and forced to call customer service myself, just to find out what had happened. Customer service then told me the TV had never been loaded, and later that the Bravia 9 had been out of stock all along and was completely unavailable. This directly contradicted multiple prior guarantees. BrandsMart then offered a lower-tier Bravia 7 and stated they would honor the same price. I made clear this was unacceptable. I had specifically purchased the Bravia 9 for its premium features, I repeatedly asked John to discuss a different resolution. In five separate courteous voicemails, I requested a call back and explained I was not satisfied with the proposed substitution. John never returned my calls. Furthermore, I was told that the Bravia 9 would be refunded and the Bravia 7 would be price-matched. However, I never received written confirmation or a receipt for any refund, and I was charged full price for the Bravia 7, without the promised adjustment. Each time I followed up, I was told there were system issues and instructed to call back. As of today, I still have no refund confirmation, no price adjustment, and more than $6,000 tied up in unresolved charges. This situation reflects an unacceptable breakdown in communication, inventory control, billing practices, and management accountability. I am requesting that BrandsMart immediately process and provide written confirmation of all refunds, correct all billing errors, assign this matter to a senior executive with the authority to resolve it, and contact me directly to provide a meaningful and appropriate resolution. After five unreturned calls to the customer service manager, I no longer believe this can be handled at that level. I expect to be contacted by senior leadership with the authority to ensure I receive all funds owed and to provide a solution comparable to the product I originally purchased. I made every reasonable effort to resolve this directly. Unfortunately, due to repeated misinformation, lack of communication, unfulfilled promises, and complete lack of follow-up from management, I am now requesting the assistance of the Better Business Bureau in obtaining an appropriate resolution. I respectfully request prompt action.

I am happy with associate Joey Disomma,who helped me with my concern. He was very kind and polite. He also provided me with a safe and secured purchase.