Boots Hearingcare - Wimbledon Arvostelua 

I was persuaded to buy expensive hearing aids which have never made any appreciable difference to my hearing!
One of them recently stopped working at all and three days after having it returned with no information as to what had been done it has stopped working again. I cannot speak to anyone today as you are closed!

I have since visited Wimbledon branch and was able to explain the problem to a very helpful lady who sorted out the current problem in a couple of minutes. The device is now working.

28/09/24

Your company is awful I have spent £2,800 on new hearing aids I had an appointment on the 5th of July for impressions was told next appointment 22nd July to have fitting that got cancelled, got told appointment will be 29th just to be informed again you’ve cancelled that you have taken my money you have my hearing aids and I need them you just do t care . Weeks and weeks go by you keep canciif you are not able to fulfill your role I’m sure another comywill appreciate the vast amount of money

I went to boots to check my hearing I was told I needed a hearing aid which we ordered. We had an appointment to have them fitted then both follow up appointments were cancelled. So now the three week follow up will be a six week follow up not happy about this

Fitting was done well. Too early to comment on new hearing aids only had them one day so still getting used to them.

Very professional and friendly staff. I was given very clear explanations for each step involved in making choice of a hearing aid. Would highly recommend.

Extraordinarily thorough examination. Even moulds made of my ears to make sure that the hearing aid fits perfectly. I am so impressed! Mrs M P

Hello, I received very correct and precise advice from your audiologist, Saima sheikh, and a hearing prescription designed for me without her advice and my hearing tests I would not have known how my hearing loss is affecting me. Thankyou Anjum Malik.

I’m afraid I’ve not had a great experience with Boots hearing care service. I went to Boots because I use the opticians service which to date has been fine. Firstly I had challenges of making an appointment at a convenient time for someone who works full time. More importantly though the whole experience felt more like a poor sales experience rather than providing medical advice and guidance requiring a purchase. This was my first hearing aid purchase. There was a lack of products to see - just descriptions written on a piece of paper. I still don’t know if the colour suggested was right it was mentioned as an afterthought. Also you have to spend nearly as much on one hearing aid as two. I have come away from my appointment feeling like the audiologist was more interested in his sales targets and his next appointment or lunch rather than my needs and concerns. Hearing aids are costly (can be up to 2k for one) and the experience should be better than the one I have had.

I cannot find any difference in my hearing with the aids and I’ve been at 2 noisy parties which were just as noisy as ever - I’ve been wearing the aids for 10 days

Lady Assistant was very kind + patient and helpful/clear in explanations.

Very pleasant people and highly efficient

Excellent service the test was carried out in a very professional manner. Over the past ten years I have had many a hearing test from the firm I worked for (railway)
And this was one of the best.

My first consultation was to provide a hearing test after removing a lot of wax from both ears
The 2nd one was a test plus look at options for devices
Its so expensive but what can you do if the NHS device is not working

on initial hearing test in Wimbledon it was mentioned that there was a build-up of ear wax. Not advised that this would in any way affect the new aids. Fitted on next appt. and next day awful squealing and unable to wear them. Appt. made at Kingston same day and advised that it was ear wax, so don't wear them and apply Otex until it clears. Feel I should have been advised to get this done before I bought the aids.
Am now without them - shall I need another ear test once the wax is cleared? Not happy
Fred

Helpful friendly staff. Audiologist explained everything and made appropriate recommendations.

It was a new experience. I was surprised at the cost, but then I did choose the more expensive product,