Boots Hearingcare - Islington Arvostelua 

I had a very thorough and professional experience at my appointment

The assessment was very thorough and things were explained to me clearly.

My audiologist, Dr Zaineb, was very kind and explained everything clearly.

Very professional

I hadnt noticed and was then puzzled why each hearing aid had a different end to it. I went back to Boots and the person l had seen saw me almost immediately. She reassured me that this is correct due to a different prescription for each ear.

Warm, friendly manner of audiologist. Full explanations of what was happening and the information shown by the tests.

I am highly impressed with Ms Zainab Khaleqi's service. She is knowledgeable, attentive, patient, and very efficient. A great experience. With much appreciation.

dealt with on arrival and equiped with appropriate hearing device and assured of after service

A really thorough appointment and I felt the person I saw really cared about what I needed to improve my hearing and discussed the various options with me.

Zainab was incredibly helpful, explained things clearly and was patient.

Getting my ear’s done and the honest opinion.

Ear test was conducted professionally and quickly. Selection of hearing aids was made easy and clear

Excellent service , friendly and knowledgeable. Only issue is that it can be difficult to get an appointment quickly because they are very busy.

I visited boots Islington for a hearing test and to replace my NHS hearing aids, I can’t recommend zainab enough, she’s highly professional and friendly, my new hearing aids have literally changed my life, my hearing aids now connect to my mobile phone making it easier to communicate with friends and family. I also recommend my 85 year old anxious mother and she left her visit feeling happy and reassured. All follow up appointments have been amazing and zainab really does have the patience of a saint.

She was very pleasant helpful clear & patient. I am glad to have the follow up appointment to be able to get help & information on issues that now I have been using it have occurred to me . Thank you

On the day of my appointment, I was made welcomed by my Hearingcare examiner, she put me at easy, by first of all explaining in detail the process, making sure I understood each step of the set up, the product was the best I’ve ever tried. The procedure took about 75 minutes and I left there feeling that it was money well spent. Thank you Boots!

I booked at this location (2 hours from home) as it was the only one that could do an impression in less than one month. Booking was cancelled 20 mins before the appointment time without reason. The next available appointments was in one months time.

Made to feel comfortable everything explained.

One of my hearing aids stopped working (I’ve had it for about 20 months). The first time I went to boots in Islington they repaired it but it stopped working again a few days later. When I tried to book an appointment to get it fixed I was told I’d have to wait 2 weeks. There was no capacity to book an emergency appointment, only standard 15 minute appointments were available. When I finally was seen I explained how my hearing aid needed to be replaced and was told “you should have spoken to head office so they could provide you with a replacement”. Nobody told me this prior to the appointment. I was told that my broken hearing aid would have to be sent away to be assessed by the manufacturer and it could take 2 or more weeks. In the meantime I will be without a hearing aid. This will severely limit my quality of life. No apology was made for this miscommunication. By the time I get a replacement I will have been without a hearing aid for 4 weeks (maybe more). This is unacceptable. Given the amount of money I’ve paid (in excess of £3000) why should I have to put up with this level of service?