Boots Hearingcare - Hanley Arvostelua 

I was very pleasantly surprised with everything regarding my hearing test on June 13th. Selma, my audiologist was very pleasant, professional and very informative explaining everything in detail.

The staff in the Hanley branch either work on bonus or aren’t trained properly. I’ve had hearing aids from them for nearly 8 years won’t be anymore yesterday went in for routine service asked about new hearing aids I was quoted over three thousand pounds but if you buy an accessory you get 15% off. So the accessory was to listen to your tv which was over a hundred pounds had the quote but when I left I thought you know what Specsavers hearing clinic is just down the road I’ll pop in their and get a quote I am glad I did. For the same hearing aids over £500 cheaper even with the 15% off boots prise. I then asked about the tv adapter and they said why do you need a tv accessory your hearing aid you’ve got and the new ones if you have them will connect straight to most smart tv’s via Bluetooth. I came home tried them I listened to the tv last night for the first time in years hearing everything. Why have boots never explained that feature but instead tried to sell me an adapter.

Thank you for your prompt reply to my review but sadly you had the chance to get it right at the first appointment not after I’ve complained. I have cancelled my follow up appointment with boots, and have made an appointment at Specsavers because they just gave me the information. I didn’t tell them I had already visited boots they were not trying to beat your quote they just gave me a price for the same product. No 15% of if you purchase this extra or interest free for so long like boots quote. I feel that if I hadn’t taken the time to check I would have paid Boots a considerable sum of money more than Specsavers.

Alex was very informative explaining everything as we went along. Very friendly no pressure answering any questions great customer service

Alexandra was incredibly professional

The audiologist was really welcoming and put my elderly mum completely at ease. They took time to listen to her problems and explain everything about the test. After months of struggling with her hearing she is finally going to pick up her hearing aids this week!

Just wanted to put a comment on Boots as their service is outstanding on the hearing aid side, id advise anyone to check them out for hearing aids, I went to the Hanley branch Stoke-on-Trent and cant fault them for their service knowledge and support they gave me with my fitting and in the end even refunded me 3k with no quibble as I had an issue with Phonak, (nothing to do with Boots themselves)

I have never in my whole life been refused credit as my rating is very high and always has been, due to this being refused by boot's financial services I will not be proceeding with boot's hearing aids and will be requesting my deposit back at the earliest possible date.

My consultant was pleasant and explained everything fully in terms which i could understand. She spent 3 sessions fine tuning my hearing aids up to my prescription level. In fact they are so comfortable and inconspicuous I often forget I am wearing them. Decided to upgrade to waterproof version to prevent damage in the shower! This actually worked out cheaper on account of an offer. The hearing aids themselves, although expensive, are the best investment I have ever made. The rechargeable batteries are small and even toned to match my hair so they fit inconspicuously behind the ear. The tube going into the ear is thin and transparent and the tiny speaker fits right inside the eardrum. I can also stream music from my phone without the use of additional headphones and any phone call is relayed directly straight to the tiny speakers. In fact people are amazed when I say that I am wearing hearing aids when I turn my music off to speak to them.

I saw Aleksandria at Boots in Hanley on 12/10/23 for my hearingcare review. I have not met this young lady before but can thoroughly recommend her. Her testing and explanations were of a very high standard and it was a pleasure to meet her.

Jayna explained everything very clearly, very knowledgeable, yet friendly. I was dubious about the aids helping my hearing,but to date I am pleasantly surprised.I am looking forward to my next appointment,

Very impressed by the service provided encompassing the wide range of tests, the comprehensive information provided and clear advice given, all done in a very friendly manner.

Just in the process of buying two hearing aids, seem to be good quality although a bit pricy, if they do the job it might be a good investment.Ask me again in 3 months.Bob.