Boots Hearingcare - Gateshead, Metrocentre Arvostelua 

My very expensive hearing aids we’re un changed one was faulty and after two weeks still haven’t had any contact from Boots so going to ask for a refund £3,500 to be exact
The service has deteriorated over the years and assume that you will refund
NOT this time

It is very difficult to make an appointment for an annual review of hearing aids. I received a text with a link to make an online appointment. Only 2 options were available - neither of which were possible for me. I made a special trip to the Metrocentre to make an appointment, only to be told that I could only make a hearing test appointment and I needed to phone to make an annual hearing aid test. Boots don’t seem to realise that only providing a phone option is not good for those who can’t hear very well! Why does the online version not work, if Boots refuse to provide a face to face option?

The young lady was very helpful, polite and explained everything think she was called kate. Going to see her again 4th August for a check up but was really satisfied with my purchase.

Kate was very good, friendly, explained everything that was happening

Put me at ease

Friendly, welcoming staff, explained what they were going to do, the results of the tests and what my options were.

Great service - I had appointments with two advisers- one for the initial check and as I identified hearing loss the full hearing test. Both were very approachable and friendly answered all questions without any hesitation. Excellent service. Thank you

The technical advice was good but appointment timekeeping was less than satisfactory. Staff were caring and helpful.

Still waiting of a phone call back about my insurance

Clearly explaining available options to
Me

I’ve ordered

Thank you

Wonderful staff and very experienced audiologists. The whole experience was very enlightening and very necessary. The hearing aids were were well explained and they have opened up my life.

Kate dealt with my hearing-related issues in a sensitive and professional way, ensuring that I was fully-informed about both the outcome of the hearing test and the different options available for hearing aids. The opportunity to test a pair of hearing aids was very welcome, and I appreciated the trust placed in the customer. Exceptional service

Excellent service from start to finish for my elderly blind mother. Very considerate and attentive consultant. Took time to explain the process for wearing, cleaning and charging.

The audiologist was very friendly and explained the process very well taking her time to do so as well as asking if I had any questions.

Everything was explained in detail. The hearing test was thorough. I was assured that if I didn’t find the new aids suitable I could return them, The audiologist was understanding of my needs and friendly. Looking forward to getting the new CROS aid.

I've been last month with my husband for "a little treat" ☺️ and I've been so much impressed by Ionela beauty advisor, she was so friendly and professional and helped me to had such a lovely experience. She was patient, and really understood what suited me best. Her recommendations were perfect, and I felt comfortable and confident throughout. Thank you for your kindness and expertise — I will definitely come back again!

Assistant was very knowledgable snd informative. Made my mam who us 84 at ease

Very happy with the service I received from the audiologist (Rachel I think). Handled my hearing test very well. Was very informative and explained everything with clarity. Answered all my questions with good knowledge. Hearing aids not cheap but proving to be very worth it. No more blasting the TV with subtitles on! Understanding speech with much more clarity.

Good experience helpful and friendly staff

All options were explained in a way that I could understand