I had earlier reported that I had issues with BNESIM regarding transfer of an eSIM for Europe when I changed my iPhone. The issue has meanwhile been settled satisfactorily and I am pleased with the ef... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I paid 10 euros to top up my wallet, but the funds were never credited-my balance remains at zero. Support isn't responding; I'm left without money and without an eSIM. It's been 6 days. The issue ha... Näytä lisää
Yritys on vastannut
J'ai utilisé les services de BNESIM pour plusieurs pays (Turquie, Albanie, Arménie, Macédoine, Géorgie) sans problème. Pour la Turquie bien penser à installer la esim avant d'entrer dans le pays si no... Näytä lisää
Yritys on vastannut
Geänderte Version: Ich hatte eine schlechte Erfahrung mit Bnesim: Meine Esim Karte und die meiner Frau gingen urplötzlich nicht mehr. Der einzig mögliche Kontakt ist der Chatbot und der ist absolut... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Yhteystiedot
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,7
Keskitasoinen
355 arvostelua
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On vastannut 89 %: iin saamistaan huonoista arvosteluista
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Very pleased with BNE eSim
This is the best eSim for international travel and national usage. The non expire option is great.
24. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much for your wonderful feedback, David!
We’re really happy to hear you’re enjoying both international and national usage, and especially our non-expiring plans. It’s one of our favorite features too!
Thanks again for choosing BNESIM!
Very poor support
I had an e-SIM (no expiry) that I was unable to connect to after not using it for the last 4 or 5 months. After following all the troubleshooting and advice from their website and bots, I still have no service and the 24/7 Live Chat support is not responsive after 48 hours. I'm still waiting for support and no mobile data for more than 2 days now. Their service is going downhill.
In the summer/fall of 2025, I was able to connect with a real person on Live Chat to resolve an installation issue even thought it took several hours and 3 different people to fully resolve. Not the case anymore, now they only have bots on their so called Live Chat and What's App as well.
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Hi Gary,
Thank you for your feedback, and we’re sorry for the experience you had.
Our team has looked into your case, and we’re glad to see that everything is now working fine. That said, we sincerely apologize that it took longer than expected to resolve your issue.
While we have introduced AI to support our customer service, we’d like to clarify that once a ticket is opened, it is always handled by a human agent. However, we’re sorry our team was not as quick as they should have been in your case. This is certainly not the level of service we aim to provide.
We also wanted to mention that our marketing team reached out to you directly but did not receive a response. We would still be very happy to connect and ensure everything continues to work smoothly for you.
Thank you again for your patience, and we appreciate your feedback.
Best regards,
The BNESIM Team
QR error only AI agent costumer service for 4 days
Paid for the esim! Got a QR code with an error and have been 4 days talking to and AI agent that keeps saying the same thing over an over again and nothing gets resolved. So if you need a esim and pay for one for 1 month expect that you won’t be able to use it if an error occurs.
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Hi Felicia,
We’re truly sorry that it took so long to resolve your issue. This is certainly not the level of service we aim to provide to our customers.
We can see that your eSIM has now been successfully replaced, and we hope everything is working smoothly. Our marketing team also tried to reach out to you but did not receive a response. We would still be more than happy to assist you further if needed.
Please don’t hesitate to get back in touch, we’re here to help.
Best regards,
The BNESIM Team
No customer service
I am charged a new data package without my approval and have not been able to reach a live agent for days.
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear Duygu,
We are very sorry for the inconvenience you’ve experienced and for the frustration caused.
We have reached out to you by email to assist further, and we can confirm that your refund has already been issued.
Please accept our sincere apologies for the difficulty in reaching our support team. This is not the level of service we aim to provide.
We remain at your disposal should you need any further assistance.
Kind regards,
BNESIM Team
BNESIM experience
The prices are very, very good, and they are making discounts, offers constantly
18. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much for your review.
We’re really glad to hear you’re enjoying our pricing and the offers we regularly provide. We’re always working to make staying connected as affordable and flexible as possible.
We truly appreciate your support and look forward to keeping you connected on your travels.
BNESIM does have complaint mechanism!
Na mijn review op trustpilot blijkt er toch een klachtenregeling te zijn. Die ik graag hier deel. Ik kreeg de volgende samenvatting:
4. Complaint Procedure and Dispute Resolution.
You have requested a copy of BNESIM's complaint procedure. We hereby provide a full summary, with reference to the applicable contractual provisions.
4.1 How to Submit a Formal Complaint
Customers who wish to submit a formal complaint may do so through any of the following channels:
• Email: Email (preferred for formal complaints): support(ad)bnesim.com
• Data/Privacy: Email (privacy and data-related matters): privacy(ad)bnesim.com
• Cancellation/Withdrawal: Email (cancellation and withdrawal): cancel(ad)bnesim.com
• Live chat: Live chat: available on the BNESIM website
• Post: Postal address: BNESIM Limited, Unit C, 8/F, King Palace Plaza, No. 55 King Yip Street, Kwun Tong,
Kowloon, Hong Kong
All formal complaints submitted by email will receive an acknowledgement within a reasonable timeframe. We
aim to provide a substantive response within 10 working days of receiving complete information regarding the
matter.
Added 2 April 2026 ( after response of BNESIM): although I asked for the complaint procedure several times the above was not shared, neither did I receive a response to my complaint within reasonable timeframe ( see other review for details).
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Hi Joost,
To be honest, we are not entirely sure how to respond, as this post appears to be a summary of information rather than feedback on an actual service experience. For this reason, we are also unsure how it has been approved as a review on Trustpilot.
That said, the information you are referring to has always been clearly available in the legal section of our website, including our complaint procedure and contact details. These links and details were also shared with you directly.
If you are experiencing any specific issue with our service, we would be more than happy to assist you. Please feel free to reach out.
Best regards,
The BNESIM Team
What an unprofessional company!!
They mixed up the order and shipped to the wrong address so I never received it. I received 6 emails from 3 assistants that I need to return the order first before they can help me. After writing a review this finally got fixed, too late for my trip, but satisfactory. While it got fixed, it's still a sad story that their customer service couldn't help, so they need to fix their support system!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear John,
We are very sorry for the inconvenience and frustration caused by this situation.
The information provided by our support team was incorrect, and we sincerely apologize for that. This is not the level of service we aim to deliver.
We have reached out to you by email to assist further, and we can confirm that a new SIM card has already been shipped to the correct address. The tracking link has also been shared with you.
Thank you for your patience, and again, our sincere apologies for the experience.
Kind regards,
BNESIM Team
Vastaus yritykseltä BNESIM
Thank you for your feedback!
We’re glad to hear everything is working well and that you’re happy with the coverage.
i can have internet in all the countries i need …
i can have internet in all the countries in a good price
14. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much for your review!
We’re really glad to hear you’re enjoying reliable internet across multiple countries at a good price. That’s exactly what we aim for.
I lost my phone on vacation
I lost my phone on vacation. Instead of sending me a new qr code they are to worried about the 1 Euro to get for the new code. Because your only aloud to have one phone activated. Now I'm since 2 days without it. Absolut the worst service and way overpriced compare to other esim provider.
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear Mike,
We’re sorry to hear about your experience.
We would like to clarify a few points. The replacement of an eSIM does carry a small cost for us, and our support agents are instructed to inform customers about the €1 replacement fee and request permission before proceeding. In your case, the payment unfortunately did not go through initially, and we informed you accordingly so you could update your card details. As soon as the payment was successfully processed, the new eSIM was issued.
Regarding device usage, we do allow our customers to use their eSIMs on different devices. However, due to standard eSIM technology limitations, once an eSIM profile is installed on a device, it typically cannot be transferred or reinstalled on another one. In such cases, a replacement eSIM is required.
Best regards,
The BNESIM Team
Super Service
Sehr einfach und blitzschnell in der Abwicklung. Sehr gute Erfahrungen im Urlaubsland.
12. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Vielen Dank für Ihr tolles Feedback!
Es freut uns sehr, dass alles einfach und schnell funktioniert hat und Sie im Urlaub eine so gute Erfahrung gemacht haben.
Warning: Services not activated for days
I genuinely thought BNESIM started out as a legit company and used to recommend them to everyone I knew. But several months ago everything changed. For every single purchase, the data stopped activating automatically. I had to chase support on chat each time just to get what I paid for.
I complained about this issue repeatedly, but instead of fixing it, the waiting times kept getting longer with every transaction. I was wasting my own free time constantly following up on a service I had already paid for.
Now they've gone full scam mode. My latest purchased data has not been active for days. They have completely turned off human support in their chat – there is literally nobody to speak to and no way to contact them.
I literally had to install an eSIM from their competitor just to get internet access so I could even try to reach their (non-existent) support. Imagine that. 😂
Is this how you treat an active customer who has several SIMs with you? I regret ever recommending BNESIM to friends and family.
Save your money and go somewhere else.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
We’re truly sorry to read about your experience and the inconvenience this has caused, Dan.
We’ve tried to locate your previous chat with our support team but, unfortunately, we couldn’t find any record based on the information available. We would really appreciate it if you could reach out to us directly at marketing@bnesim.com so we can investigate what went wrong and assist you properly.
We want to reassure you that BNESIM is very much a legitimate company, and what you’ve described is absolutely not the experience we aim to provide. While we have introduced AI to help manage support requests more efficiently, there are still human agents handling all opened tickets.
We’d genuinely like the opportunity to look into your case and make things right. Please do get in touch.
Çok kolay pratik uygulama sınırsız…
Çok kolay pratik uygulama sınırsız avrupada geçerli hat olarak alınması da ayrıca güzel
9. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Çok teşekkür ederiz!
Uygulamayı kolay ve pratik bulmanıza ve Avrupa genelindeki kullanım avantajından memnun kalmanıza çok sevindik.
Used BNEsim for over 2 years now and…
Used BNEsim for over 2 years now and for multiple trips. Great service and coverage. Really like the option of purchasing a sim with no expiry rather than the more common option of expiry after 30 days.
7. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much for your continued support!
We’re thrilled to hear you’ve been enjoying our service and coverage over the years, and that the no-expiry option has been useful for your travels. We really appreciate it.
TOTAL FAILURE
I’m honestly at a loss for words when it comes to the level of disappointment I’ve experienced with BNE SIM.
I purchased an eSIM for Laos ahead of my trip, expecting the very basic promise of what such a service is meant to provide: mobile data when you land. Instead, when I arrived in the country, the eSIM simply did not work. No connection, no service — nothing. What followed was an incredibly frustrating and time-wasting exchange with their online chat support, where I was asked to perform what felt like a million and one troubleshooting steps. Restart this. Change that. Send screenshots. Resend screenshots. Explain what the phone says. Try another setting. Now try this. Now try that.
After nearly an hour of back and forth, they finally came to the groundbreaking realisation that the eSIM they had sold me was not operative. I was refunded, yes — but only after wasting a significant amount of my time while travelling, when the entire point of buying an eSIM in advance was to avoid exactly this kind of situation.
Unfortunately, it didn’t end there.
I had also purchased another BNE SIM eSIM for Vietnam prior to my departure And, unbelievably, upon landing in Vietnam, I was put through the exact same script all over again. Same issue. Same non-working service. Same exhausting checklist of pointless troubleshooting steps.
This time, when I asked for a refund, they had the audacity to offer me a voucher for future travel instead — as if I would ever consider using their service again after two identical failures in two different countries. Absolutely not.
Two purchases. Two destinations. Two complete failures. Hours wasted dealing with support while abroad.
I will never use BNE SIM again, and I would strongly advise anyone considering their services to think twice.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear Angelica,
We’re very sorry to hear about your experience and truly regret the frustration this has caused you, especially while traveling. This is certainly not the experience we aim to provide.
We wanted to take another look into your case to better understand what happened, however, we were unfortunately unable to locate your conversation with our support team.
Please feel free to reach out to us at marketing@bnesim.com and share your account number or any details you may have. We would really appreciate the opportunity to investigate this further and understand what went wrong.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
The BNESIM team
Vastaus yritykseltä BNESIM
We’re sorry to read your review, Adriano.
We reached out to you via Trustpilot to request a few more details so we could look into your case, but unfortunately we didn’t receive a response. Without additional information, we were unable to locate your account or any support request, if there was one.
We take claims like this very seriously and would genuinely like to understand what happened. Please feel free to contact us at marketing@bnesim.com with your account details so we can investigate and assist you properly.
No refund even if they didn’t deliver
Bought an airport lounge pass via BNE.
The money was taken from my card but never received the pass.
Asked for a refund several times and it was denied.
The customer service is slow and unhelpful.
Also had previous issues with eSIMs and the support was never able to sort the situation out, and very often showing no care.
Basically if you ever need anything to be sorted they won’t care.
Going to use a different eSIM company going forward.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Hi Frank,
First of all, we are truly sorry for the inconvenience and frustration this situation caused you. That is certainly not the experience we want anyone to have with BNESIM.
We would like to clarify what happened. When our support team initially reviewed your case, they saw that the lounge pass purchase had been made using BNE Coins, and therefore processed the refund back to your BNE Wallet.
What was unfortunately misunderstood is that BNE Lounge Passes can only be purchased using BNE Coins, meaning you first had to top up your wallet. Since that wallet top-up was made using your card, you were absolutely entitled to request the refund back to your original payment method.
We sincerely apologize that this was not properly assessed earlier and that action was not taken sooner.
We can now confirm that the refund has been issued back to your card. Depending on your bank, it may take a few business days to reflect.
We also regret that your previous support experiences left you feeling unheard. This is not the level of care we aim to provide, and we are reviewing this internally to prevent similar misunderstandings in the future.
Service is problematic.
Finally got a refund - but only after TrustPilot review. Thank you Trustpilot.
Ordered eSIM. Email arrived but could not install on phone. Impossible to get any service to resolve issue. Told to be patient and resolution would occur within 24 hours. Not so. Still waiting. Email and chat do not work. And no refunds.
On further checking, company told me my phone was incompatible even though listed as compatible on their website. And still refused a refund telling me to get a new device. NOT TO BE TRUSTED.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
UPDATE:
After reviewing the full support history once again, we would like to clarify an important point.
The refund was offered before this review was published. Our support team clearly communicated the refund option in the chat; however, we did not receive a response to that message.
When our marketing team later reached out via email to better understand the situation and assist further, we also shared screenshots of the original support conversation for transparency. Unfortunately, we did not receive a reply to that email either.
___
We’re genuinely sorry to read about your experience, and we take feedback like this very seriously.
After carefully reviewing your full support history, it appears there may have been a communication gap. According to our records, our support team offered you a refund, but we did not receive a reply to that message. Following that, we also contacted you regarding device compatibility (Google Pixel 3). However, we did not receive a response to that communication either.
Regarding compatibility, we would kindly invite you to re-read our previous message. At no point did we state that the Google Pixel 3a is not eSIM compatible. The device is indeed eSIM-compatible and remains correctly listed on our website.
What we explained was that, based on further technical research, certain Google Pixel 3a devices may reject eSIM installations after recent OS updates. This is a known device-related issue and not caused by the eSIM itself. It does not mean the device is incompatible, but rather that some units may experience installation conflicts due to software updates beyond our control.
Additionally, our marketing team personally reached out to you to offer a suitable resolution and shared screenshots of the support conversations for full transparency. Unfortunately, we did not receive a response to those messages, and the review was subsequently updated with information that does not reflect the documented communication history.
We remain available and willing to resolve this matter. Please feel free to reply to our latest message so we can finalize the appropriate solution for you.
BNESIM Team
World traveler. Amazing Support 24x7..
As a world traveler.. 88 countries I use an ESim for specific reasons. I buy one, then when crossing a border I use it to buy a Grab Taxi... Saves me getting ripped off by the taxi touts. Sometimes buy up to 10gb .. worked OK across much of Asia.. but Cambodia bought 10gb for the usual reason.. would not work. Tech guys have helped but no solution.. now saying that the ST1 esima are a potential issue. Next stop was Thailand from Cambodia.. set up and commissioned my Thai esim 14 hours before using the QR code supplied by BNE. Come the arrival .. no service. I messaged support. It got sorted.. I was told that sometimes the settings don't work, an android issue. Again Tech support were instantly on it. Come Thailand and now with 2 esims and 2 physical I deleted the WRONG esim from BNE! Messaged support and they explained my mistake..😳.. recommissioned me a replacement in 45 seconds and bam... sorted🙏👌👍 Tech support really are impressive especially given the time difference!! I have given some feedback from a full time traveller to their management and they are looking at making the off-line support even better, kudos 🙏.. more countries to come, will continue to use BMESIM..a
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Hi Paul,
First of all, we are genuinely sorry for the experience you had in Cambodia. We completely understand how frustrating that must have been.
We have carefully reviewed your case and can confirm that the full amount has already been refunded to you. Our team also reached out to offer additional compensation, but unfortunately we did not receive a reply.
What makes this particularly disappointing for us is that, as you mentioned in your previous review, you successfully used our eSIM across several Asian countries with positive results. That is the level of experience we consistently strive to deliver, and we are truly sorry that Cambodia did not meet that standard.
We truly value experienced travelers like yourself and would welcome the opportunity to restore your confidence in us. If you’re open to it, please feel free to reply to our previous message or reach out again directly. We would be more than happy to assist further.
We wish you safe and smooth travels ahead.
Just purchased eSim for my Apple iPad…
Just purchased eSim for my Apple iPad to travel to Colombia. Keep getting an error for my email validation on my totally valid Hotmail address, saying that my email is invalid. Thai it totally wrong. Had to jump through hoops to get an email verification on my Gmail, which I hardly use, to get email validation and QR Code to install it on my device. The vendor offers support via live chat - nobody joined ... and I dropped waiting after 20+ minutes. Would never go through this again... I am using eSims for the first time because in the US, there are no more slots for the physical Sim card. Usually use Airlo and decided to try something new for better coverage.... Never again. Also, after I was finally able to activate it, I suspect it would not work over there because the system did not ask for document and face verification that is required by Colombia goverment, and I just did it on my iPhone
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Hi Val,
First of all, we are truly sorry for the experience you had and for the frustration it caused, but hoppy to see your eSIM is currently active and in use, which indicates there are no issues with activation or connectivity.
Regarding the live chat, we’d like to clarify that our support team replied 16 minutes after your message (we’ve shared a screenshot with you for full transparency). At that time, we were experiencing a particularly high volume of support requests. While this explains what happened, it certainly does not justify the delay, and we sincerely apologize. This is not the level of responsiveness we aim to provide.
Concerning the email validation issue, we also apologize for the confusion. The message you received was conveyed incorrectly, and we have since rectified the wording. The issue was not that your Hotmail address was invalid, but rather that your email provider was blocking our messages. Unfortunately, this is outside of our control, but we completely understand how frustrating and misleading that must have felt.
On the topic of documents and face verification, we would like to clarify an important point: BNESIM provides travel eSIMs, and there is no scenario in which we request identity documents or face verification for activation. Those requirements may apply to local physical SIM registrations in certain countries, including Colombia, but they do not apply to our service.
We genuinely regret that your first experience with us did not meet expectations, especially as someone trying eSIMs beyond your usual provider. If there is anything further we can assist you with before or during your trip, we remain fully available to help.
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