I paid 10 euros to top up my wallet, but the funds were never credited-my balance remains at zero. Support isn't responding; I'm left without money and without an eSIM. It's been 6 days. The issue ha... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Moin zusammen, hab mir unlimited 10 Tage für meinen Urlaub gebucht. Die ganzen 10 Tage mit dem Trottel KI Ben the Smart Assistent geschrieben, meist auch gar nicht geklappt da ich sehr schlechten Int... Näytä lisää
Geänderte Version: Ich hatte eine schlechte Erfahrung mit Bnesim: Meine Esim Karte und die meiner Frau gingen urplötzlich nicht mehr. Der einzig mögliche Kontakt ist der Chatbot und der ist absolut... Näytä lisää
Yritys on vastannut
J'ai utilisé les services de BNESIM pour plusieurs pays (Turquie, Albanie, Arménie, Macédoine, Géorgie) sans problème. Pour la Turquie bien penser à installer la esim avant d'entrer dans le pays si no... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Yhteystiedot
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,7
Keskitasoinen
354 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Had a problem installing the Sim so I…
Had a problem installing the Sim so I contacted their support team they assisted me very quickly and I was able to use this Sim (virtual) in Turkey without any issues
Would recommend Bnesim anytime
27. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Really appreciate you sharing this. Thank you!
Sorry again for the initial hiccup with the installation, but we're very glad our support team could step in quickly and get everything sorted. Great to hear it worked smoothly for you in Turkey after that 😊
Thanks a lot for the recommendation. It means a lot to us!
This is a legit ESIM service
This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the installation instructions very carefully. Use the settings that they specify or it will not work.
8. huhtikuuta 2026
Vastaus yritykseltä BNESIM
Thank you for this great review, really appreciate it!
Glad to hear everything worked smoothly across your trips. And you’re absolutely right, the setup is key. Once the correct settings are in place, it’s a very straightforward experience.
Thanks again for choosing BNESIM and for sharing your experience 🙏
Great eSIM Solution for Europe Travel
I’m very satisfied with the Bnesim app! The eSIM made it easy to use mobile internet across Europe—fast, stable, and simple to set up.
Highly recommended for travelers!
7. huhtikuuta 2026
Vastaus yritykseltä BNESIM
We’re really glad to hear that your experience with BNESIM across Europe was smooth, fast, and easy to set up. Thank you for your words and for recommending us. We hope to keep you connected on many more trips! 🌍
Vastaus yritykseltä BNESIM
Vielen Dank für Ihr Feedback! 😊 Es freut uns sehr, dass Sie mit unserem Service zufrieden sind.
Experience of using BNESIM
Quick activation, fast speed, stable connection and competitive price.
What I love most about BNESIM is the pay-as-you-go feature. With it, I won’t waste any data. Lucky to have it!
6. huhtikuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much for your detailed feedback 😊
We’re really happy to hear that you enjoyed the quick activation, fast speed, and stable connection. It’s great to know that the pay-as-you-go feature made a difference for you.
Thanks again for choosing BNESIM, and we hope to keep you connected on all your future travels! 🌍
Excellent Customer Service
BNESIM never failed my expectations, always delivers an excellent hassle free customer service, I have been using them for the last two years, I never look anywhere else, the coverage is excellent, easy to install, I like the non expiry esim for my data, it is very useful, and the price is competitive.
5. huhtikuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much for your kind words and for your continued trust over the past two years 😊
We’re truly happy to hear that we’ve consistently met your expectations. It means a lot to us that you choose BNESIM every time.
We’ll keep doing our best to provide you with a smooth and reliable experience wherever you go 🌍
Уникални сте много съм доволен
28. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Благодарим ви много за прекрасния отзив! 😊
Много се радваме, че сте доволни от услугата ни.
user id and password given not working
user id and password given not working, reported the issue to their service desk support and did not resolve the issue or refund the payment. just beware of this lousy service.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
We’re sorry to read your feedback and for the frustration caused.
We can see that our team shared a password reset link with you and also proceeded with the refund you requested. However, we haven’t received any further response from your side.
At the same time, our system shows that you were able to access the app and successfully install the eSIM, so everything appears to be working correctly.
ABSOLUTELY SHOCKING company
ABSOLUTELY SHOCKING company. Admitted they hadn’t set up my data. 24/7 live chat is a BOT and doesn’t help. Been waiting hours to speak to a human with NO REPLY.
Left without internet, access to money, etc in a foreign country.
WOULD NEVER RECOMMEND USING!!!!
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
We are extremely sorry that the human intervention was not as prompt as it should have been. This is certainly not the level of service we aim to provide.
We have tried reaching out to you to assist in getting your eSIM working, as based on the screenshots you shared with our support team, we identified a few settings that may have affected the connectivity:
• The signal in your area appeared to be low, which is unfortunately beyond our control
• The APN name was also entered in the Username field, which should be left blank
• You were advised to switch network mode, as Macedonia supports 3G speeds on the ONEVIP network, but it seems this step may not have been completed
We would also like to clarify that mobile data setup does not happen on our side, but it needs to be configured directly on the device.
We truly understand how frustrating it must be to experience connectivity issues while abroad, and we would still be more than happy to assist you in resolving this.
Vastaus yritykseltä BNESIM
We’re very sorry for the delay and the inconvenience you experienced. This is certainly not the level of service we aim to provide. A refund has now been issued.
Società seria, pronta e disponibile a risolvere eventuali problemi
Nonostante un problema, si sono dimostrati disponibili e pronti a risolvere. Quindi per ora l’esperienza è stata molto positiva
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Grazie mille, Roger. Ci fa molto piacere sapere che, nonostante il problema, sei rimasto soddisfatto del supporto ricevuto. La tua soddisfazione è la nostra priorità. Grazie per la fiducia!
Vastaus yritykseltä BNESIM
Thank you so much for your kind words! 😊
We’re really happy to hear BNESIM is working well for you across different countries. Safe travels! 🌍
Vastaus yritykseltä BNESIM
We're sorry to hear about your experience.
That said, we can see that the eSIM is correctly available in your account, and the email containing the QR code was successfully delivered and opened, meaning the installation could have been completed from there.
We can also confirm that our support team replied promptly to your request, asking for additional information to assist you further, but unfortunately, we did not receive a response.
Without more details from your side, there is very little we can do to investigate or resolve the issue. We are absolutely here to help and would be more than happy to assist you if you’re able to share the requested information with us.
Works great in Saudi Arabia
Works great in Saudi Arabia, and better priced than the local sim
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Thank you so much for your feedback! 😊
We’re glad to hear it worked great in Saudi Arabia and that you found it better priced than local options. Enjoy your travels!
Perfect service
Perfect service. It always works everywhere. I'm extremely pleased.
Kind, engaged and helpful support.
28. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Thank you for your review! It’s great to hear you’re having such a smooth experience. That’s exactly what we aim for. We really appreciate your support!
Exselent app for e-sim.network covered…
Exselent app for e-sim.network covered every were.strogly recomend
26. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Thank you for your feedback! 😊
We’re really glad to hear you’re enjoying the app and its coverage. That means a lot to us. Appreciate the recommendation!
Installation seems to be not very automatic.
Installation seems to be not very clear. I thought it could be all automated and installed. I was looking for the set up and could not find anything help on line. Finally, I just tried by keying in the ICCID code and it works.
Used up quite some time to chat with the help agent to resolve the speed problem and APN correctness. I am considered as an old man going to be 78 and not so computer savvy. I think the agent tend to assume that I know some of the technical terms and set up in the mobile.
17. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Hi Cheh Liang,
Thank you for your feedback, and we're sorry for the experience you had.
Unfortunately, the installation process on Android devices is not always as quick and smooth as on iPhones. Some settings are not applied automatically and may require manual configuration, and this is something that, unfortunately, is not fully in our control as it depends on the device and operating system.
That said, we completely understand how this can be frustrating , and we appreciate you taking the time to share your experience.
We’re glad to hear you were eventually able to get everything working.
Best regards,
The BNESIM Team
Unsure if they even have human support
Already waiting for the support to handle my case for over a week. I was told by the bot that a human will handle it. No updates and I can't use my sim.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
We're sorry to hear about your experience.
Once our AI agent opens a ticket, it is always assigned to a human agent for handling. Unfortunately, we were unable to locate your case, as we did not receive a reply to our request for additional information, which is necessary for us to investigate and assist further.
That said, we are absolutely here to help. Please feel free to reach out to us directly at marketing@bnesim.com, and we will be more than happy to look into your case and assist you.
Vastaus yritykseltä BNESIM
Thank you so much, Jasemin.
We’re really happy to hear everything has been working perfectly for you over the past months. That’s exactly the experience we aim to deliver.
Thanks again for choosing BNESIM!
Very pleased with BNE eSim
This is the best eSim for international travel and national usage. The non expire option is great.
24. maaliskuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much for your wonderful feedback, David!
We’re really happy to hear you’re enjoying both international and national usage, and especially our non-expiring plans. It’s one of our favorite features too!
Thanks again for choosing BNESIM!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.