I paid 10 euros to top up my wallet, but the funds were never credited-my balance remains at zero. Support isn't responding; I'm left without money and without an eSIM. It's been 6 days. The issue ha... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Moin zusammen, hab mir unlimited 10 Tage für meinen Urlaub gebucht. Die ganzen 10 Tage mit dem Trottel KI Ben the Smart Assistent geschrieben, meist auch gar nicht geklappt da ich sehr schlechten Int... Näytä lisää
Geänderte Version: Ich hatte eine schlechte Erfahrung mit Bnesim: Meine Esim Karte und die meiner Frau gingen urplötzlich nicht mehr. Der einzig mögliche Kontakt ist der Chatbot und der ist absolut... Näytä lisää
Yritys on vastannut
J'ai utilisé les services de BNESIM pour plusieurs pays (Turquie, Albanie, Arménie, Macédoine, Géorgie) sans problème. Pour la Turquie bien penser à installer la esim avant d'entrer dans le pays si no... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Yhteystiedot
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,7
Keskitasoinen
354 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Enttäuschender Kundenservice
Der Kundenservice ist eine absolute Katastrophe, die Mitarbeiter bzw. der KI Chatbote bekommt es nicht gerafft, mir eine Ersatz Sim zukommen zu lassen. Der Betrag wurde aber schnell von meiner Kreditkarte abgebucht. Des weiteren bekomme ich teilweise falsche Informationen. Dass passiert, wenn man an Personal spart und es der KI übergibt.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear customer,
We are very sorry to hear about your experience and apologize for the inconvenience caused.
We would like to look into your case personally, understand what went wrong, and see how we can help resolve the issue. Could you please contact us at marketing@bnesim.com and share your BNESIM account number?
Once we receive your details, we will be happy to support you further.
Best regards,
The BNESIM Team
Vastaus yritykseltä BNESIM
Dziękujemy bardzo! Cieszymy się, że BNESIM okazał się łatwy w użyciu, korzystny cenowo i przydatny w wielu krajach.
This has been the worst customer…
This has been the worst customer experience I have ever had.
I purchased a 20GB package for Saudi Arabia 3 days ago specifically to avoid being left without internet access while traveling. Despite paying for the package, the data was never activated or assigned to my account.
For the past 3 days, I have been trying nonstop to contact support, but the only response I receive is from an AI chatbot repeatedly telling me that my case has been “escalated to the team.” No actual human support, no updates, and absolutely no resolution.
It is completely unacceptable to leave a paying customer without service for days while providing no real assistance or accountability. I paid for a service that I never received, and your support process has been beyond frustrating and ineffective.
Three days without a solution is outrageous. I expect this issue to be resolved immediately along with proper compensation for the disruption and the complete lack of support.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear customer,
We are very sorry to hear about your experience and apologize for the inconvenience caused.
We would like to look into your case personally, understand what went wrong, and see how we can help resolve the issue. Could you please contact us at marketing@bnesim.com and share your BNESIM account number?
Once we receive your details, we will be happy to support you further.
Best regards,
The BNESIM Team
Very satisfied with BNESIM
Very satisfied with BNESIM, I have repeatedly purchased the eSIM while traveling in China no connection issues.
2. toukokuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much! We’re really happy to hear you’ve been satisfied with BNESIM and had a smooth connection while traveling in China. We truly appreciate your continued trust in us.
Competitive Pricing
2. huhtikuuta 2026
Vastaus yritykseltä BNESIM
Thank you! We’re glad you appreciated our competitive pricing.
Vastaus yritykseltä BNESIM
Thank you! We’re happy to hear you had a smooth connection and felt supported whenever needed.
Brilliant best internet 👍🏽
1. toukokuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much! We’re really happy to hear you had a great internet experience with BNESIM
very bad, no costumer support
very bad, for calls you need ID, they refuse everytime i submit my ID card, with no reason, i send him many message on app support (AI) and whatsapp (also AI) and tell me a human agent will verify your ID , and no one respond or manually verify my ID , AI say that they accepect Moroccan ID but always automaticly rejected , no respond, no support, this app is like created by a robot !!!
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear customer,
We are sorry to hear about your experience and apologize for the frustration caused.
We would like to clarify that the rejection was not related to the origin or type of ID submitted. The KYC verification kept failing because the images provided did not follow the required instructions for approval. In particular, the ID was not positioned correctly, which made it impossible to clearly read and verify the details.
That said, we understand that the process can be frustrating when additional assistance is needed. A member of our marketing team reached out to you personally, assisted you step by step, and made sure the KYC verification was successfully completed so you could access your account again.
We are glad the issue has now been resolved, and we remain available should you need any further support.
Best regards,
The BNESIM Team
Perfect service
1. toukokuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much! We’re really glad everything was perfect for you.
Vastaus yritykseltä BNESIM
Thank you! We’re happy to hear you had a good experience with BNESIM.
And again only issues...
I again did not receive any of my Deposit on my account. I had issues with BNE before and wrote customer support arround 20 times and did not get an answer back. Only when you write something bad about them publicly they seem to care. I deposited again 50 BNE and tried to Top up 2 E-Sim profiles but again NOTHING happend. They just tell you its in check but never come back to you or answer any of your requests..
I dont want to complain this often but regarding Payments BNE is not trustworthy at all. You cant trust that you get the money you send them and have to hope you dont need to wait weeks like i did.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Hi Lukas,
Thank you for your feedback.
We have reviewed the case and can confirm that the recent BNE Coins purchase has now been credited to your account.
The transaction was not ignored or withheld. It was temporarily placed under review because it was flagged by our anti-fraud system due to account activity that required additional checks. These checks are in place to protect users, account security, and the correct use of our services.
It is also important to clarify that BNESIM consumer accounts are intended for personal use. Reselling or distributing eSIMs through a consumer profile is not permitted under our Terms and Conditions. If eSIMs are being purchased for resale or distribution, this must be handled through the correct partner, affiliate, or reseller channels to avoid account restrictions or future transaction reviews.
Regarding the support requests mentioned, we were not able to locate the recent volume of conversations referred to in this review. If the requests were submitted through another channel, please forward the details to marketing@bnesim.com so our team can review them.
We remain available to clarify the situation and guide you toward the appropriate account setup if needed.
Best regards,
The BNESIM Team
Randomly broken
Edit: downgrading to 1-star because of how much frustration I experienced. Yes, Google stuff mostly loaded, and WhatsApp mostly worked, but other web sites and apps timed out consistently. Including DuckDuckGo, which is my main search engine. It looks like there's some serious traffic shaping going on.
Influenced by Reddit reviews I bought a BNE eSim to use in Turkey. I shouldn't have.
First, at random times sites don't load. I mean no site other than google.com loads at all, requests just time out. I'm in Antalya with 4 bars of 5G everywhere, so this is not a poor signal problem. To me it looks like a BNE infrastructure problem. (I mean, you're roaming and your IP is in London.) No, I didn't bother contacting support because I have no interest in going through the "restart phone, clear cookies" script, thank you. I had no problems in my home country and I have no problems on the hotel wifi.
Second, the payment arrived on my card as a recurring payment. The plan is for 5 GB of data valid for 30 days. There is nothing recurring about it, and I also unchecked an auto-topup option. So why is it recurring? Did you plan to charge me again if I ran out of data?
So yeah, it was cheap, but it randomly doesn't work and it looks shady. Not an experience I care to repeat.
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Hi Andrei,
Thank you for sharing your experience.
Our marketing team has reviewed your case and reached out to you directly to follow up.
What you experienced is unusual. To clarify, BNESIM does not apply traffic shaping and does not intentionally steer traffic in a way that would allow some websites or apps to work while blocking others.
What can sometimes happen with travel eSIMs is that certain websites detect non-residential IP addresses and treat them similarly to VPN or proxy traffic. In those cases, the website itself may block, limit, or time out the connection, even when the mobile signal is strong and the eSIM is technically connected.
As a good faith gesture, we have activated a new eSIM for you with a different profile. You can find it directly in the BNESIM app.
Please try using the new eSIM and let us know how it goes. You can reply to the email you received from our team or contact us at marketing@bnesim.com.
Best regards,
The BNESIM Team
Perfectttttttttttt
28. huhtikuuta 2026
Vastaus yritykseltä BNESIM
Thank you! We love the enthusiasm 😄 So happy everything was perfect!
Vastaus yritykseltä BNESIM
Thank you so much :) We’re really happy you had a great experience with BNESIM!
BNE is providing a good reliable connection
I have used BNE in Turkey, Marroco, Italy and in Europe. The connection is proper and stable
28. huhtikuuta 2026
Vastaus yritykseltä BNESIM
Thank you so much for sharing your experience. We’re really happy to hear BNESIM worked reliably for you across Turkey, Morocco, Italy, and Europe. Safe travels!
Vastaus yritykseltä BNESIM
Vielen Dank! Es freut uns sehr, dass alles bestens war.
Alles super gelaufen 5 Sterne verdient 👍
26. huhtikuuta 2026
Vastaus yritykseltä BNESIM
Vielen Dank! Es freut uns sehr, dass alles super gelaufen ist. Wir schätzen die 5 Sterne sehr.
Vastaus yritykseltä BNESIM
Thank you so much! We’re really happy to hear that 😊
Experiences
So far the experience have been good, ease of purchase. However the data reception was intermittently bad…I was in Beijing from 22nd April to 28 April.
Reception was cut off after using 5-10 mins especially with Whatapps.
Thanks
2. toukokuuta 2026
Vastaus yritykseltä BNESIM
Thank you for sharing your experience with us. We’re glad to hear the purchase process was easy and that your overall experience has been good.
We’re sorry the data reception in Beijing was intermittent, especially when using WhatsApp. Network quality can sometimes vary depending on the local carrier coverage and location, but we understand how frustrating it is when the connection drops.
We appreciate your feedback and will keep working to improve the experience for travelers in China.
Price and quality
2. toukokuuta 2026
Vastaus yritykseltä BNESIM
Thank you! We’re happy to hear you appreciated both the price and the quality of our service.
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