I paid 10 euros to top up my wallet, but the funds were never credited-my balance remains at zero. Support isn't responding; I'm left without money and without an eSIM. It's been 6 days. The issue ha... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Geänderte Version: Ich hatte eine schlechte Erfahrung mit Bnesim: Meine Esim Karte und die meiner Frau gingen urplötzlich nicht mehr. Der einzig mögliche Kontakt ist der Chatbot und der ist absolut... Näytä lisää
Yritys on vastannut
J'ai utilisé les services de BNESIM pour plusieurs pays (Turquie, Albanie, Arménie, Macédoine, Géorgie) sans problème. Pour la Turquie bien penser à installer la esim avant d'entrer dans le pays si no... Näytä lisää
Yritys on vastannut
Moin zusammen, hab mir unlimited 10 Tage für meinen Urlaub gebucht. Die ganzen 10 Tage mit dem Trottel KI Ben the Smart Assistent geschrieben, meist auch gar nicht geklappt da ich sehr schlechten Int... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Yhteystiedot
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,7
Keskitasoinen
353 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
!!!!!!Finger weg!!!!!!
!!!!!!Finger weg!!!!!!
Umsonst 1 Monat gekauft für Thailand.
Funktioniert nicht!
Nie wieder diese eSim der dich im Stich lässt.
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Good service
Good service. Works immediately after arrival, there was some delay on South Serbia side, but it more local operators fault. Hugely recommend
2. kesäkuuta 2026
Bought several eSims from BNEsim and…
Bought several eSims from BNEsim and all activated and worked without any issues in Australia, USA and New Zealand. Like the Non-expiring option as you can buy eSims when there is a promotion and stack them for upcoming trips. Just need to ensure that data roaming is enabled on your phone in the settings. Have not used customer service yet, as no issues with App.
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Отличный отель
Отличный отель. Удобное расположение . В номерах всегда чисто и убрано. Очень внимательный персонал. Вкусные завтраки
1. kesäkuuta 2026
Only chatbots is working
I don't know if anyone is working at this company; I can only talk to chatbots.
I changed my phone and am trying to have a esim to replace; no one answers me, only chatbots
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Thank you for your review.
We’re glad our team was able to reply quickly and provide a solution.
We really appreciate your feedback and thank you for choosing BNESIM.
BNESIM Team
I used BNESIM during my trip to Italy…
I used BNESIM during my trip to Italy last week, and overall I was very satisfied with the service. The eSIM was easy to install and worked reliably throughout most of my journey. It provided stable connectivity in Italy and also worked while traveling through Croatia and Slovenia, which made the trip much more convenient.
The only issue I experienced was when entering Slovenia, where I had to briefly disable and re-enable the eSIM before it connected to the local network. After that, everything worked normally without any further problems.
Data speeds were good, coverage was generally reliable, and the setup process was straightforward. Overall, it was a positive experience, and I would gladly use BNESIM again for future international travel.
1. kesäkuuta 2026
Vastaus yritykseltä BNESIM
Thank you for taking the time to share such detailed feedback.
We’re very happy to hear that BNESIM worked well during your trip across Italy, Croatia, and Slovenia, and that the setup was easy.
Thank you also for mentioning what happened when entering Slovenia. Sometimes reconnecting to a new local network can take a moment when crossing borders, but we’re glad everything worked normally after that.
We really appreciate your review and look forward to keeping you connected on your next trip.
BNESIM Team
Support is none existent, avoid at all costs.
Purchased an eSIM and could not install the sim on my device (iPhone 17 pro max)
I was able to purchase another eSIM with another app perfectly so the issue lies with BN eSIM. Support is none existent as it only ever lets you speak to their AI assistant who kept repeating that ‘a ticket has been raised with the relevant team to issue a refund and will get in touch as soon as possible.’
It wasn’t until 5 days later after me continuously pestering and messaging did I get a reply from a human in the end and even then, he had to ask me what the issue was even though I explained everything to the AI assistant. It’s since been another 5 days and I have not heard any response from any customer service and I’m still waiting on my refund.
If I could give 0 stars I would. There are better eSIM providers out there.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear Shakil,
We are truly sorry for the inconvenience and frustration you experienced.
This is not the level of support we want our customers to receive, and we fully understand how disappointing it must have been to wait several days for a proper response after reporting the issue.
Our Marketing Department has already contacted you directly and confirmed that your refund has been issued. Compensation has also been offered as an apology for the inconvenience caused.
We sincerely apologize again for the delay and for the overall experience. Your feedback is being taken seriously, and we are working internally to improve the escalation process between our AI assistant and our human support team.
BNESIM Team
my balance remains at zero
I paid 10 euros to top up my wallet, but the funds were never credited-my balance remains at zero. Support isn't responding; I'm left without money and without an eSIM. It's been 6 days.
The issue has finally been resolved and the funds were credited to my account. However, it took 6 days and required leaving a public review to get any response. Support was completely unresponsive during this time. On a positive note, the eSIM installs instantly and the connection quality is excellent speeds of 120-130 Mbps which is impressive.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Thank you for updating your review and for acknowledging that the funds have now been credited.
We are sincerely sorry it took so long to resolve and that you did not receive the level of support you should have had during that time. This is not the experience we want for our customers, and we understand how frustrating it must have been to wait without a clear update.
We’re glad to hear that the eSIM installation was instant and that the connection quality and speeds were excellent. Thank you for recognizing that, despite the initial issue.
We appreciate your feedback and will use it to improve our support response times.
BNESIM Team
Family of 4 Travelling from UK to Turkey and Data Needed! Worked Perfectly!
I used BNESIM as recommended on a number of FB travel pages as I was travelling from UK to Turkey and wanted to avoid costly data roaming charges.
I selected a 10gb downloadable SIM (make sure your phone will support e-sims) and this worked really well for our family for the week.
We found the coverage great when we went out on a day trip and it was also a very handy back up for when the wi-fi in the hotel couldn't cope with the number of guests connected.
I set the e-sim up on my phone and then used it as a hot-spot for my family.
The set up is a little faffy and I made sure to set everything up before I went away. You can set a date for the e-sim to activate from.
Also don't forget to switch your in-use sim in the Sim Manager part of your phone menu when you arrive abroad!
We only used half of the data over 5 days and it cost around £7. Far cheaper than the £9 per day EE wanted from me!
Overall very pleased with my first experience with BNESIM.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Thank you for such a detailed review.
We’re very happy to hear that BNESIM worked well for your family trip to Turkey and helped you avoid expensive roaming charges.
It’s great to know the eSIM was useful both during your day trip and as a backup when the hotel Wi-Fi was overloaded. Thank you also for sharing the practical setup tips for other travelers — they’re genuinely helpful.
We’re glad your first experience with BNESIM was a positive one, and we hope to keep you connected on many more trips.
BNESIM Team
Domt order from here you will loose…
Domt order from here you will loose your money!!!!
I paid €149 for pocket wifi and mever recieved it there support is an ai bot that lets you go in circles.
They say a human will contact me soon but that never happens.
This bussiness is a front for a fraud scheme dont give them your card details be carefull and stay safe
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
We are sorry to read your review, but we would like to clarify the status of your shipment.
We have checked the DHL tracking link, which you can also verify directly. The parcel reached its destination, and DHL attempted delivery on May 26, but there was no response at the consignee address. A second delivery attempt was made on June 3, and again there was no response.
The shipment is currently on hold. We therefore suggest contacting DHL directly to arrange a new delivery attempt or to pick up the parcel from the courier.
From our side, the order was correctly shipped and the parcel has reached the destination country. We remain available to assist if DHL requires any additional information from us.
BNESIM Team
I really struggle to download the eSIM…
I really struggle to download the eSIM every time I get one
2. kesäkuuta 2026
Vastaus yritykseltä BNESIM
We’re sorry to hear that you have been struggling with the eSIM installation process.
We tried to look into your case, but we could not find any support requests from your side. We would really like to understand what happened and investigate the issue properly.
Could you please contact us at support@bnesim.com with the email address linked to your BNESIM account and any details or screenshots related to the installation issue?
Our team will be happy to assist you.
BNESIM Team
bu firmayı yaklaşık 2 yıldır…
I have been using this company for nearly two years. Until my recent trip to the United States and Canada, any issues I encountered were eventually resolved. Unfortunately, this trip turned into a complete disaster because of your service.
The eSIM constantly identified my location as Singapore or Japan instead of North America. As a result, many websites and online stores blocked my access or flagged my connection as suspicious. In addition, the internet connection was often extremely slow or unavailable altogether.
The only reason I managed to make any progress was with the help of ChatGPT. Your AI assistant was completely ineffective and seemed designed to prevent customers from reaching actual support. It was impossible to contact a real person.
At some point, I discovered that auto-renewal had been enabled, which I do not recall activating. When my data was running low, the system automatically added more data. At the same time, when I attempted to purchase additional data myself, I was informed that buying a new eSIM would be cheaper, so I purchased another one. This left me with two separate 10GB plans.
I then tried to cancel one of them, but that led to an endless loop with the AI assistant. It repeatedly told me that my profile had been saved and that I could submit
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear Seher,
We are sorry for the inconvenience you experienced during your trip to the United States and Canada.
Regarding the location shown by some websites, this can sometimes happen with travel eSIMs and is related to how international mobile data routing works. Depending on the underlying network partner and data route used by the eSIM profile, internet traffic may be routed through a gateway in another country. As a result, some websites may detect the IP address as being located outside the country where the customer is physically travelling. This does not mean the eSIM is connected to the wrong country.
We are also sorry to hear that the connection was not as reliable as expected and that your support experience was frustrating. This is not the experience we want to provide, especially to a long-term customer.
Regarding Smart Top-up, this feature automatically tops up the data balance when it drops below 100MB. However, we do not activate Smart Top-up on behalf of our customers. It can only be enabled from the customer side, so it may have been activated unintentionally or forgotten after being set up previously.
As for the suggestion to purchase a new eSIM because it would be cheaper, this is something we display to help customers save money when a better-priced option is available. We clearly state that this option refers to a new eSIM, so that part of the flow worked as designed.
BNESIM Team
I pay to top up my data and it doesn’t…
I pay to top up my data and it doesn’t happen. Payment taken but data not credited. I then spend time an effort talking to a Bot trying to get the problem escalated with a human. This has happened on more than one occasion. Poor in my opinion m. It’s always resolved but it shouldn’t be a problem in the first place! Not happy
1. kesäkuuta 2026
Vastaus yritykseltä BNESIM
Dear Steven,
We are truly sorry for the inconvenience and frustration caused.
After checking your account, we found that the top-ups were flagged by our security system because it detected the use of a VPN and marked those transactions as suspicious. As a result, the data was not added automatically after the payments were completed.
We fully understand that this caused unnecessary inconvenience, especially since it happened more than once and required you to contact support to have the issue escalated. While these checks are in place to protect our customers and prevent fraudulent transactions, we agree that the experience should have been smoother.
The data was correctly added in the end, and our Marketing Department has also contacted you directly to offer compensation for the inconvenience caused.
Once again, we sincerely apologize for the frustration and appreciate your feedback.
BNESIM Team
The esim works well so far in Mexico
The esim works well so far in Mexico. I like that I can buy data that doesn't expire.
29. toukokuuta 2026
Vastaus yritykseltä BNESIM
Thank you for your review.
We’re glad to hear the eSIM is working well for you in Mexico. It’s also great to know you appreciate the option to buy data that doesn’t expire — we designed it exactly for travelers who want more flexibility.
Enjoy your trip, and thank you for choosing BNESIM.
BNESIM Team
Not working in Morocco
I bought the eSIM for my trip in Morocco, but unfortunately when I activated the eSIM the only internet connection available was LTE (even from the eSIM settings), no 4G. With LTE it was impossible to connect to internet, indeed I was not able to use my GBs. I tried to contact the customer service but only an Al bot is available, not a real customer service. At the end I had to buy an eSIM at the airport. No refund.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear Mauro,
We are sorry for the inconvenience you experienced during your trip to Morocco.
We understand how frustrating it must have been to arrive and not be able to use the data as expected, especially while travelling.
We have reviewed your case, and the refund has been issued.
BNESIM Team
Un très bon service pour un très bon prix
J'ai utilisé les services de BNESIM pour plusieurs pays (Turquie, Albanie, Arménie, Macédoine, Géorgie) sans problème. Pour la Turquie bien penser à installer la esim avant d'entrer dans le pays si non le gouvernement turc bloque la Esim. J'ai rencontré ce problème à mon retour en Turquie et BNESIM m'a remboursé. Un très bon service pour un très bon prix
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Merci beaucoup pour votre avis.
Nous sommes ravis de savoir que BNESIM vous a accompagné sans problème dans plusieurs pays et que vous avez apprécié le rapport qualité-prix de notre service.
Merci également d’avoir partagé ce conseil utile concernant la Turquie. Nous sommes désolés pour le désagrément rencontré lors de votre retour, mais heureux d’avoir pu vous assister et procéder au remboursement.
Au plaisir de vous accompagner lors de vos prochains voyages.
L’équipe BNESIM
Poor and unreliable
The 30 day eSIM that I purchased cut out 5 days after Activation while away on holiday while I still had 4GB left to use. Customer Service seems designed to fob you off and prevent any problems being raised.
I ended up having to buy another eSIM from a more reliable provider
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear David,
We are sorry for the inconvenience you experienced during your trip.
Our support team explained the reason why your eSIM stopped working. Our eSIMs activate at the time of purchase, and your 30-day data plan was purchased well in advance of your trip. As a result, the validity period ended while you were still travelling, even though there was remaining data on the plan.
For this reason, we offer the option to schedule the eSIM activation during checkout, so the plan starts on the date the customer actually needs it.
That said, we understand this detail can sometimes go unnoticed, especially when preparing for a trip, and we are sorry for the frustration this caused.
BNESIM Team
Support nicht existent resp unbrauchbar
Geänderte Version: Ich hatte eine schlechte Erfahrung mit Bnesim: Meine Esim Karte und die meiner Frau gingen urplötzlich nicht mehr. Der einzig mögliche Kontakt ist der Chatbot und der ist absolut unbrauchbar. Man erhält keine Hilfe, man wird vertröstet, hängen gelassen.
Nachdem ich die negative Bewertung auf Trustpilot schrieb, meldete sich der Kundenservice und erklärte den Grund des Ausfalls. Das fand ich sehr hilfreich. Jedoch wünsche ich mir, dass es bei Problemen nicht nur einen Chatbot gibt, sondern noch eine Eskalationsstufe die rasch reagiert.
Die Bewertung ändere ich von 1 auf 3 Sterne.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear Markus,
We are sorry for the frustration caused by the issue with your Europe eSIM and by the support experience you had.
After checking your case, we identified that there had been a temporary outage affecting a specific eSIM profile in Europe on the day your service stopped working. You should have received clearer assistance and better follow-up at the time, and we sincerely apologize for that.
We have already shared more information with you by email and provided compensation for the inconvenience caused. Should you need any further assistance, please feel free to continue the conversation directly by email, and we will personally follow up.
BNESIM Team
Enttäuschender Kundenservice
Der Kundenservice ist eine absolute Katastrophe, die Mitarbeiter bzw. der KI Chatbote bekommt es nicht gerafft, mir eine Ersatz Sim zukommen zu lassen. Der Betrag wurde aber schnell von meiner Kreditkarte abgebucht. Des weiteren bekomme ich teilweise falsche Informationen. Dass passiert, wenn man an Personal spart und es der KI übergibt.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BNESIM
Dear customer,
We are very sorry to hear about your experience and apologize for the inconvenience caused.
We would like to look into your case personally, understand what went wrong, and see how we can help resolve the issue. Could you please contact us at marketing@bnesim.com and share your BNESIM account number?
Once we receive your details, we will be happy to support you further.
Best regards,
The BNESIM Team
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