BMW Motorrad Arvostelua 

Motorrad vous facture un envoi Colissimo à domicile alors qu'il vous envoie la pièce par simple lettre suivie. Arnaque évidente !

Quelle déception, quel amateurisme et quelle prétention de la part de BMW. Comme de nombreux clients qui ont acheté la 13100 GS au cours du mois d’octobre, j’attends toujours la livraison des pares cylindres. Après avoir reçu des valises défectueuses et un top case improbable, je ne réussis toujours pas à avoir une explication cohérente. Le pire de tout, c’est que BMW propose toujours ces articles dans les différentes configurations, mais se trouve incapable de les livrer. Nul, terriblement nul et bien sûr décevant. Ce modèle sera le dernier pour moi qui regrette de ne pas avoir choisi Ducati.

Da hat man auf den Tag genau, eine Woche die neue F900R und dann ist in solch kundenunfreundliches Verhalten von BMW Motorrad

Noch bei Kaufabschluss überlegte ich mir das Oil Inclusive Paket für ca. 580€ zusätzlich zu erwerben.
Dann meinte man aber zu mir,
"Kein Problem, kann man auch noch im Nachhinein, kein Stress ..."
Dann habe ich Ende März mit dem Händler telefoniert und gesagt, OK, machen wir, wenn die neue Kiste da ist.

Gesagt, getan ... Nun soll der Spaß 630€ kosten -> "Inflationsangleich" wird das seitens BMW genannt ...

BMW bewegt sich hier keinen cm...man hätte die Preisanpassung zum 01.04.2024 umgesetzt- daher komme ich "nun zu spät", der Preis ist bei 630€.

Bis vor drei Tagen war sogar noch der alte Preis auf der Seite von Klaus Mayer BMW GmbH & Co. KG . Da wollte ich dann ordern...KEINERLEI Rückmeldung auf meine Anfrage...aber Tada...einen Tag später stand dafür der neue Preis da....

Motos magnifiques....mais à des tarifs exorbitants compte tenu du manque de considération de la marque pour ses clients lorsqu'il y a des soucis hors garantie!!! J'en suis à ma troisième BM....des soucis sur les 3, rappelle constructeur, motos vendues une fortune et pour être factuel, à 52 ans, j'ai eu moins de soucis avec toute mes anciennes japonaise qu'avec mes 3 BM....pour finir avec un c évolution irréparable à seulement 22000 kms!!!Finalité, je repasse chez les nippons!!!

Pues iba a comprar mi primera bmw ,S 1000xr ,me dieron muy buen precio ,pues iban a reventar el precio y la pedian a fabrica y les digo que me manden documentación para hacer la tramitación, no contestan y a los 3 duas le vuelvo reclamar y ya me contestan pero resulta que la moto me mandan el presupuesto y sale cerca de 3000 € mas ,le comento que como es eso si el precio que medio era un poco mas de 22000€ y la contestación ,que lo siente pero que es ese el precio ,mi primera posible bmw y se quedó en eso ,así terminaré comprando una harley davidson pam america special que me dieron un precio 20000€ y no me lo cambian

Ogni volta che incontriamo un problema, ci rivolgiamo sempre alla concessionaria BMW di Piacenza, dove abbiamo acquistato la nostra auto. Ciò che distingue questa concessionaria è l'estrema gentilezza dello staff, in particolare del Sig. Mike, che è diventato il nostro punto di riferimento per ogni esigenza. La sua professionalità e cortesia fanno davvero la differenza per noi clienti; trova sempre la soluzione perfetta per qualsiasi problema relativo alla nostra auto. La dedizione di Mike conferma l'eccellenza del marchio BMW, non solo per quanto riguarda le automobili ma anche per il servizio clienti!Top!

Acquistato a giugno 2022 una Bmw S1000XR nuova (25.000 euro circa). Dopo 150 km "grave anomalia motore". Carro attrezzi e taxi. A marzo 2024 ho ritirato un R1300GS (27.000 euro circa). Dopo 360 km ammortizzatore posteriore rotto. Già da due settimane in officina. Moto smontata completamente e non ancora pronta. IMBARAZZANTE. Mandato 5 PEC, mi hanno omaggiato 3 anni di tagliandi. Pensano di aver risolto qualcosa? Io continuo ad essere senza moto e quando me la renderanno, date le lavorazioni subite, non potrà più essere come nuova.
Non sprecherò più soldi con questo marchio non all'altezza delle giapponesi, ma nemmeno delle cinesi.

Be very wary of this dealership. I purchased a used/approved BMW motorcycle with a warranty from Balmer’s Brockenhurst BMW motorcycle dealership in May 2023. A couple of weeks later it was in for a minor recall at my local service centre in London, when a number of ‘critical’ brake-related issues were identified. This immediately indicated to me that there had been a very poor attempt at servicing and MOT-ing the motorcycle prior to its sale. Balmer refused my request to reimburse me if I had the repairs carried out at my local BMW service centre, citing likely excessive costs as the reason. Instead they collected the bike and attempted to repair it themselves. As soon as the bike was returned the front brake immediately failed. Yet again they refused to let me have the repairs carried out by my local dealership and insisted they attempt the repair again. At this point I had already lost any confidence in their ability to carry out satisfactory work, and we agreed on a compromise; I’d get the repair done at Motorrad Servicing and Repair (now Bavarian Motorcycles) in Surrey and reimbursed by Balmer. Several months later the front brake has failed again, and the manager at Brockenhurst BMW has curtly informed me that as I’d had the last repair carried out by another dealer it had nullified my warranty and they will take no further responsibility for addressing the problem.

Paid £100+ for fault diagnosis on my BMW S1000r, was told it was ECU needed replacement at a cost of £1000, have since put in another repair centre and fault diagnosis as wiring issue, Bike is now fully repaired at a cost of £200, I was warned about Balmer Lawn but felt I had no option, I’m sure they will read this review but will not offer me a refund on their FALSE diagnosis, Very disappointing service from BALMER LAWN

I refer to my experience at the Preston branch .

Poor customer service . Poor mechanical service . Poor attitude .

I took my BMW R Nine T Urban GS for a full service .
The bike was 6 year old and had only done 4800 miles .

I rode my bike in for service and I was given a 300cc machine( scooter like thing ) with a an empty tank , next to it there were many better bikes to ride but they were not offered to me .

The service was done , the service sheet and what was written in the log book didn’t match . For example the alternator belt change was not noted .

Shortly after the full serivive , literally straight after driving the bike the service icon appeared on the clock.

I could not believe what I was seeing - serivce icon after a service . It was after 5 pm so I rode home in the winter cold , muck and horrible .

Went home which in my case was 40 miles away , and called them the following day .

They tried to fob the issue off, sayingit it was not major thing , and even suggested that I continued to ride ?!?


Had to call repeatedly to re-arrange bike pick up and eventually when that was done , after a week , it appeared that this was ‘ a new software ‘ fault , which had nothing to do with the service .

Unbelievable .

I was then made to feel like now they were doing me a favour by repairing this software issue ‘ with the possibly of the bike needing a new ECU’ for free .

In summary , the bike was delivered after another week ‘ repaired ‘. Amazing …

In summary:

1.Full serivce , you bike may be returned ‘serviced’ but with a new fault .
2.This may well be ‘ something new ‘ - a coincidence for example. That’s an official BMW dealer in the UK .
3.You will be waiting for pick up and delivery of your bike 2-3 weeks from the time you’ve made an appointment
4.You will be told that your bike is ‘ old ‘ when it is actually a mint 4800mile machine . That’s very important to be put in your head so you can go and buy a new bike from this dealership . Why not .

Simply - Never again ..

!!! BAYA DRAMAAA !!!!
Compré con toda ilusión una moto 1300 gs siendo un FRACASO
La llevo al taller hacer la primera revisión llevando de espera de más de 15 días en el taller de control 94 Barcelona, no me dan ninguna solución, su comentario es que les falta un programa de la moto nuevo y mientras tanto tengo la moto bloqueada en el taller, tenía un viaje a Galicia con amigos que he tenido anular hoteles etc.. mi cabreo de no poder ir y pasar los 8 días de vacaciones en casa por culpa de la moto.
Por si fuera poco las maletas laterales no cierran ni con llave ni automáticas, tampoco le dan solución comentan que el cierre salido mal y que de momento no hay maletas de sustitución si hay para las nuevas que siguen vendiendo con problemas.
Sabiendo que hay problemas de programa y de maletas me parece poco profesional por la marca BMW de no dar primero solución al mercado en vez de meter más problemas a los usuarios.
Me han dado un teléfono 91 335 05 05 que después de dos días llamando y más de una hora esperando nadie contesta por lo que me siento desesperado.

Ho ordinato la nuova BMW R1300GS a novembre con tutti gli optional disponibili, compreso il bauletto posteriore centrale Vario con schienale e i para motori con incluso i carterino para testata, il 5 Dicembre nel ritirare la moto dal concessionario, scopro che mancavano alcuni accessori " para motore, schienale bauletto, ho fatto notare gli optional mancanti e mi è stato risposto che sarebbero arrivati in un secondo momento a Gennaio,
Ritirata la moto dopo pochi km già la prima anomalia, mi esce la scritta nel display controllo pressione gomme non disponibile...., sono dovuto ritornare in officina per fare un aggiornamento, terzo giorno altra anomalia... le luci non funzionavano 😤 quarto giorno altra anomalia, la moto mentre camminavo, si è fermata per pochi minuti per poi ripartire, dopo una settimana il tasto di accensione sporadicamente non funzionava, praticamente sono dovuto ritornare in officina BMW quasi tutti i giorni per farli sistemare i vari difetti!!! Dopo 4 mesi e vari reclami al servizio clienti per avere gli accessori mancanti e la sostituzione del rele' difettoso... per l'accensione, ho avuto solo i tubolari para motore ma senza i carterini, poi leggo che le moto in produzione e quelle da consegnare dal 15 Gennaio hanno già il rele' modificato e io che ho già pagato profumatamente no!!!! Trovo che questo sia un comportamento irrispettoso nei confronti dei clienti !!!! Insomma questa nuova R1300GS è un vero disastro!!!! Pensavo che BMW motorroad fosse un marchio d'eccellenza ma mi devo ricredere

Thank you BMW Motorrad for providing me with a spanking new K1600B at over £20K that lasted a whole 233 miles/ 63 days before requiring a complete engine change due to a mechanical defect at manufacture.

I would also like to thank you for your appalling customer service and complete lack of empathy purely because the bike had been owned by me for more than 30 days. You have only offered a refund of the loan amount outstanding leaving me out of pocket by 3 huge monthly payments. Furthermore your. Complaints team were not interested, you’ve refused to replace the bike (asked for the same K1600, but different model) and have offered no compensation. You are just not interested in your Customers. In fact the complaints person even told me there was nothing she could do. I didn’t even get an acknowledgement when writing to the head of Customer Service UK!

Maybe you could learn something from your dealers who have bent over backwards to try and help! Well done Vines of Guildford and Sycamore of Peterborough. Shame on BMW Motorrad for making them deal at the point end with an unhappy Customer.

What comes around goes around, your reputation will continue to decline and I plan to ensure I do my bit to help it along the way! As an organisation you lack integrity, empathy and do not care what is most important to any business - The Customer!

Hi, i own a 2021 BMW F900XR (and 1200RT) and decided to order set of 2 side white Paniers and a spare key fob.
1. key arrived first and was explained it comes pre configured to work from factory. i picked it up that evening on way back from work but went back very next day. it did not work.
Dealership needed bike and active key to set it up. i spent 3.5 hours back and forth and wait time to get this working.
2. few days later got call that paniers arrived. i was told this is simple install and all harware is included in the box. it was verified. i pick up 2 boxes that evening and bring back home.
On weekend i spent 2 hours to try put them on. called dealership, they asked me to bring them back.
spent time at dealership to put them on with techincian. finally after spending hours together could not put them on. we looked up online and finally found out that hardware that came with it was not correct.
i was told replacement was to be ordered but when i received call to come pick up. i was asked to pay 122 dollars additionally. and that this was not replacement but addional part.
i try to reason but there was no room for discussion. it was implied that it is known that BMW parts system was like that and they would not do replace but client pays.
I paid. it took hours to do final install which was loosey goosey and not perfect fit to reflect a $1600 product installation.
3. overall cost was over $1600 for 2 paniers and 1 key fob (with 20% new year promotion discount).
4. 1 week later and one trip to napa, california.. water leaked into 1 Panier excessively. there was puddle of water inside from driving in rain on the trip.
brought it back to dealership and left paniers with them for good.
at this point i dont want paniers with so much trouble and time into it. i find it sub standard material. improper loosey goosey fit. very expensive additional hardware for 2 plastic pieces costing me 120 after discount.
overall very dissatisfied with this products elongated experience from order to install to missing hw to paying for addional part and then this quality issue.
please recommend what should i do? they are offering me a fix for it or new panier basically. i dont want to spend more time into this now and asking for the refund.

GRANDISSIMI INCOMPETENTI, HO PORTATO IL MIO 318 CON SPIA GRUPPO MOTORE ACCESA, E QUESTI FENOMENI HANNO SPENTO LA SPIA, MA IN COMPENSO HANNO CAMBIATO LE PASTIGIE E I DISCHI FRENI (ASSURDO) , DOPO 2 GIORNI HO SPACCATO LA DISTRIBUZIONE .........
INCOMPETENTI.......E CARI.............

Ordered a part Saturday 10th Feb, firstly shipping said £8, by the time I got to the checkout, suddenly that had risen to £19. I naively thought 'well, BMW are a quality brand, you're paying for that'. The extortionate shipping then said 3-5 working days. As I placed the order on a Saturday morning, I am aware that's probably not a working day. Mine days later still no sign. It's finally changed on the website to 'shipped' but that's about it. I've emailed customer service twice and been ignored. I'm still waiting. I regularly order items from other motorbike shops and never have an issue. I love my BMW bike but I will never order from BMW again.

Top marks to BMW Motorrad Recovery Service. My battery was low and I couldn't start the bike. The recovery technician arrived within an hour and a half. The problem was resolved (at least for now). I was impressed with the quick response. Whilst I am at it can I give a commendation to BMW Motorrad North Oxford. I am always happy with their servicing of my bike.

BMW Motorrad Anastasio II a Roma una vergogna per semplice tagliando 1 settimana di tempo e non si riescono a contattare..
Chiamo mi risponde centralino che dice che mi farà richiamare dalla sede di Anastasio II ma nessuno mi contatta tutto tace
Ho la moto lì da lunedì e siamo a venerdì..per un cambio olio praticamente dato che è un semplicissimo tagliando annuale

The BMW Motorrad Center down in Tunbridge Wells (Arden) is possibly the most abysmal franchise in the UK along with BMW UK in general.

Firstly Arden were simply unreachable, despite calls, online forms and emails which went on for weeks. They couldn’t do 2 running in services in Spring 2022 and offered 8 weeks as a wait time and explained I should be thankful to even get that. Needless to say I’ve not used any servicing at all from BMW and use specialist independents.

This time around I received a letter from BMW UK for a safety recall on our foot pegs, in the letter it states it’s a simply ‘while you wait’ fix. Once again it’s impossible to get any department on the phone or email to book the bikes in and get them rectified.

We are paying customers who receive absolutely no after-sales support. It’s a safety recall, these centres should be contactable and items rectified as soon as possible. When will BMW UK take the reviews of Arden Motorrad seriously and actually do something. As it stands I will never purchase or recommend BMW Motorrad, whilst the sales experience is good because they want you to offload cash, everything post-sale is extremely lacking.

It’s taken more than a year for BMW Motorrad to honour its promise to update my BMW R1250 GSA with an adaptive LED headlight unit. Despite a years worth of phone call and email messages I was constantly fobbed off by Customer Services. It’s been a terrible experience. Be warned once BMW has your cash you are on your own!