BlueSteps Arvostelua 331

SCAM attempting to send credit card transactions through to resurrect cancelled accounts

Unauthorised transaction

I found a transaction on my bank account and reached out to bluesteps for refund but no response. I followed up and again no response.

Very useful tips and great open conversation

I have not had a membership with them for over 10 years after I cancelled and did not bother with them because I received virtually no value from them. And then out of the blue they charged this year! 10 years later! I cannot cancel my account and they will not allow me to remove my credit card and payment information online. AVOID!!!!!!!!!!!

I purchased a lifetime membership for HK$ 3346, which is equivalent to USD 440 back in December 2021 and a career-long premium service. However, just two years later, Bluesteps silently discontinued my lifetime membership without any prior notice or form of rectification.

Back in 2023, I experienced the first issues with my account, as my profile was either partly or entirely inaccessible, parts were missing, and so on.

Despite numerous attempts to contact them, I consistently received only their standard instant replies: "We would like to inform you that we have recently undergone a system transition....or some other lame excuses.

It is worthwhile to mention that my purchase history has been manipulated, too. My lifetime membership bought in Dec 2021 was never reflected there but instead a "free" membership with a starting date of 9/11/23.

On top of that, and totally out of the blue, I was charged an "annual" fee of HK$ 775 on 15 February 2024. I immediately revoked this unauthorized payment and reached out to customer support again...but of course, in vain. No reaction, nothing!

So the HK$ 775 was billed to my card, and one would guess I have a valid subscription until Febr 2025. However, my profile is no longer visible, and I´ve been told, "Your profile is currently NOT visible to world-class search executives and agencies. To give your career the boost it deserves, SUBSCRIBE NOW and secure the visibility essential for your success!"

I have reported this to the FTC, and I highly recommend it to anyone to do the same.

To summarize it: This is nothing but a scam! Just in case, I can prove all statements with screenshots and the like.

UPDATE 11 March 2023:

In the meantime, a so-called chief happiness officer has reached out, and they have given back the HKD 775. They have also opened up my profile again, but some features, such as my career history and the like, were still not accessible
I just checked my profile. I discovered I have access to all features again, but my entire profile has been deleted, so I must key in everything again. The purchased content history is still wrong, as it still sets a “free” membership and the wrong starting date, which might lead to the same issues that occurred before again.

Bluesteps is a terrible company with non-existent customer service. I have emailed multiple times to cancel my account and request a refund and have not received a single response. I have also reached out to Bluesteps via LinkedIn and messaged their “managing director.” No phone number to call, no responses to emails, no real services provided and no CEO to hold accountable. It is a SCAM that preys on vulnerable people looking for work. DON’T BE A VICTIM.

This is a scam. You join and there are only Blue Steps self serving webinars to get you to spend more money. DO NOT JOIN.
I have emailed Blue Steps multiple times at info@bluesteps and support@bluesteps to CANCEL with NO reply. Unfortunately, there is no number to call so I had to resort to emailing to attempt to cancel my account. After one month and multiple emails, I have still not received a reply.

Save your money as and look for other career search options and do NOT use Blue Steps.

The customer service team responded to my inquires in a timely manner. I was really impressed with the level of support provided as the communication was not only efficient but the representatives understood my concerns and addressed them with a lot of care. I would certainly reach out again if I have any issues and I am positive that the experience will be just as fantastic.

Abysmal Customer Service.
I am trying to cancel my subscription but you cannot do it online.
No response to several emails I sent. With regard to the 2 phone numbers listed on the website - one goes straight to voicemail and the message says "inbox is full and cannot accept any more messages". The second number (1-800) is not a valid number.

The resources and webinars were all very helpful in getting me set up and ready for speaking with exec recruiters, HR professionals, and hiring managers. However, the best part was the executive coaching through Simeon Wong and his team, which quickly enabled me to recraft my story, messaging, and punchlines, and refresh it across all media to ensure consistent recruiter-facing image.

Kudos to the customer support team who momentarily responded to my query regarding the lifetime membership (account was on hold due to my inactivity). The issue was resolved right away and in the most friendly way possible. Am grateful to the team who makes a positive difference as a face of the company!

The lifetime premium was revoked, and there was zero response to solve the issue. So far the membership has not added any value. Refund is not an option as well

I purchased a lifetime membership for 279€ and career-long premium services for 129€ from Bluesteps in October 2020. However, just two years later, Bluesteps silently annulled them without any form of rectification.

In October 2020, I bought the lifetime membership and career-long premium services, diligently filling out my profile to attract the attention of AESC recruiters. To my surprise, in 2023, Bluesteps discontinued my lifetime membership account without any prior notification or explanation.

Despite numerous attempts to contact them, I consistently received only their standard instant reply: "We would like to inform you that we have recently undergone a system transition....

Based on my experience, I strongly advise against purchasing any additional services from Bluesteps.

The site functionality was not working - you couldn't fill out 2/3 of the profile detail preventing any real use. The "coaching" is complete BS....it's just a free session for someone to try to sell you a much more expensive coaching session. The customer service was terrible - when you email them you get an automated response saying it's processing a refund which never comes. Had to dispute the charge through my bank. Not reputable, not functional, not worth it.

I would like to extend my deepest gratitude to Kulsoom, Vamsi, Cathy, Laura, and the entire BlueSteps team for their invaluable assistance in revitalizing my career. The years 2022-2023 presented significant challenges for me professionally, but with the support and expertise of BlueSteps, I was able to not only navigate these challenges but also transform them into opportunities.

Your exceptional dedication and guidance have been instrumental in this positive turnaround. Thank you, everyone, for your fantastic work and unwavering support!

I have taken a subscription of Bluestep and advisor was assigned. Advisor has given me a list of paid services, even i pay for it, what is surety that i will get a job?
No support, they are giving access to useless services, which has no point. I don't understand for what purpose they are charging

I cannot recommend Simeon Wong's guidance and mentorship highly enough. Simeon has been an invaluable asset during my career transition, offering a level of support and insight that is truly exceptional.

Simeon's extensive background as a business leader and entrepreneur spanning various industries gives him a unique and profound understanding of the complexities and challenges professionals face in their careers. His ability to provide mentorship, advocacy, and the necessary tools for a successful career transition is second to none.

What truly sets Simeon apart is his unwavering commitment to people. He embodies the belief that putting people first, both as customers and employees, is paramount. His approach to career development coaching at reflects this ethos, emphasizing the importance of leveraging one's unique skills and passions to achieve maximum impact in their work.

Simeon's coaching style is not just professional but deeply personal. His adeptness in unraveling the career stories of his clients, helping them craft a consistent and focused value proposition, is truly transformative. His emphasis on the importance of owning one's story resonates profoundly (especially with me)—empowering individuals to take control of their narrative and career trajectory.

In summary, Simeon Wong is not just a coach; he's a catalyst for professional growth and success. His guidance is instrumental in helping individuals navigate the complexities of career transitions, aligning their aspirations with opportunities, and ultimately achieving fulfilling and rewarding placements. I am immensely grateful for his support and would highly recommend Simeon to anyone seeking a passionate and dedicated mentor in their career journey!

I paid for a membership a few years ago and am now suddenly locked out of my account. Instead of going to my profile, the login takes me to a page wanting me to pay again. I have gotten no reply to my query about this problem. NOT HAPPY!

UPDATE: Bluesteps customer service reached out to say my issue had been rectified. When I checked my account it had NOT been corrected. I now get a message telling me I "do not have permission to view" my own information.

It was a good talk with some diverse opinions about talent market in LATAM. Perhaps we were missing countries like Chile, mentioned in the webinar, and have a bit more time for the panel to present their experience. The examples quoted were spot on. Thanks for the invitation!
Rafael Marquez

The speakers and their experiences and view of the Latam market.