Blue Air Arvostelua 

This airline is the worst ever, there are no words to discribe all the horrid experiences over the years-wish it would just go bust-would make all our lives happier.

Compagnia scandalosa.
Ho dovuto pagare 2 volte per avere l'upgrade del bagaglio 10 kg. La prima volta mandano la mail di avvenuto pagamento e poi del pagamento non si sa nulla. Mi accorgo di ciò solo facendo il check in online. Quindi all'ultimo rifaccio tutto pago e però non posso rifare il check in online. E quindi parto prima per essere in aeroporto in tempo per andare al banco check in, mi faccio una super fila in aeroporto per poi aspettare 1altra ora perché la partenza è stata posticipata..
Mai più.

Chi scrive è un'agenzia di viaggi, e la cosa è ancor più grave, perchè ci ritroviamo ad essere come un cliente saltuario che non ha altri mezzi che telefonare ad un numero a pagamento per reclami. I sigg. della Blu air, ci devono circa 1000,00, di cui 500,00 per un ritardo aereo, a seguito denuncia, e 4 voli cancellati. Non rispondono ne a telefono ne via mail, ne tanto meno i loro soci della Cimair in Italia. il mio consiglio, non prenotate assolutamente se non volete peredere soldi e restare a terra. vergogna.

The worst site and company, guys honestly you better go bankrupt rather than having a site that does not work, people can t check in and not having a proper customer service number. I had to pay money calling you for a check in that should have been easy through the site. Who covers these expenses? Not to mention that you charge one more time for a luggage that I paid already... Never again...

Volo cancellato in seguito al Covid
Non sono riuscita ad avere il rimborso ma solo il Wallet da spendere in futuri viaggi. Peccato che non ci sia lo spazio per inserire il codice ed eventualmente la cifra
dei biglietti non deve superare il wallet perché non danno la possibilità di pagare la differenza
Compagnia pessima per chiarezza e onestà verso il consumatore

Big scam, avoid at all cost!!! Said to wait up to 8 weeks for their refund (after they cancel 3 times the flight we booked). It's been over 7 months since that. Now, their support answer that they have no idea when they can do the refund in those uncertain times we are in. (Big joke for a big company that take their customers as fool). Make sure to let people know what they are doing around you and to remember how scammy they acted in this crisis period. For sure I won't take any plane from this company for the rest of my life. Same goes for the rest of my family and friends.

Mia figlia ha fatto una prenotazione Il 27 giugno X il 23 luglio, ma non hanno Ad oggi mandato conferma. Credo di aver passato oltre 10 ore senza risolvere nulla. Solitamente ogni telefonata dopo oltre 1 ora di attesa dicono di richiamare! Pessima esperienza! Mai più Blue Air!

Sono scandalosi. Non si capisce come una compagnia del genere ancora opera sul territorio. Prenotazione e pagamento effettuato, non si degnano di mandarmi il numero di prenotazione e ancora a 4 giorni dalla partenza non so se ho un biglietto e non riesco a contattare nessuno ne tramite email e ne telefonicamente per risolvere il problema. (Pagamento in banca addebitato)

Ho presentato due volte la richiesta di spostamento di data per un volo cancellato a causa COVID.
In entrambi i casi, il 30/5 e il 6/6, ho ricevuto una notifica da Blue Air che la richiesta era stata registrata.
Ad oggi non ho ricevuto nessuna comunicazione e al Call Center non rispondono (è sempre occupato).
Comportamento inaccettabile.

Peggiore compagnia in assoluto
Assistenza clienti zero. Disservizi continui. L'unico motivo per il quale continuo a viaggiare con loro è che accettano animali a bordo. Non fossi obbligata a viaggiare con il gatto non prenderei in considerazione questa compagnia. Evitatela se potete. Darei zero stelle ma non esiste questa opzione

Vergognoso - sull' unico numero messo a disposizione, dopo 30 minuti di attesa, nessuno rispondse - uno scandalo !!!

they dont deserve even 1 star..i was buy a ticket for my family on 1 june for july trip, to Romania..my trip should start in 23 july to Romania and the date to come back in London was 24 august..they put me on the return ticket wrong date like next day when arrive in Romania..they are stupid but the problem is cause i cant talk with them..dont wanna answer,even i send them 40 emails, and nothing..stay away if you dont wanna lose your money..THEY ARE RUBBISH..!

Nagyon rossz légitársaság, soha nem ajánlom senkinek. Régi rossz repülők, semmi ügyfélszolgálat. Hazug csaló cég.

Volo annullato per covid ... Trascorsi oltre due mesi dalla richiesta rimborso che è stata formulata due volte ...una chiamata su l'unico numero per parlare che costa quanto un volo e l'unica risposta della Blue Air è una lettera in inglese nella quale dice che c'è stato il Coronavirus ....dopo due mesi e mezzo ti vorrei i miei soldi ...

Sono dei truffatori per il covid19 hanno annullato i voli e non mi hanno risposto alle 5 e mail che ho mandato però caso strano quando volevo il rimborso perche avevo cambiato idea hanno risposto il giorno stesso per dire no! Mah uno schifo fallirete sicuramente

Nonostante emergenza in italia del covid 19 mi da la possibilità di fare ceck inn in un italia bloccata e a zona rossa e non mi da la possibilità di poter spostare o essere rimborsato . Il numero gratuito nessuno risponde e una vergogna sicuramente mai più volerò con loro e lo sconsiglierò a tutti i miei conoscenti . Siete dei truffatori .

hanno rubato il orologio che stava dentro lo zaino assurdo

Stupid website requesting unnecessary information
A lot of times it does not work
Stupid policies ryainair style
Avoid at all costs

They do not refund money even within 24hrs of making the payment. Heck, even 12hrs. Sad!

Not just the worst airline to deal with, the worst of any company I've dealt with. I booked 2 tickets to Cyprus and paid for their premium service which included extra legroom seats.
Our problems started at the airport, where we had to queue for two hours to check in, we were told by airport staff that they pay the minimum for check in staff to keep costs down but it means they only have one or two people checking in so the long wait, we barely made the flight. After boarding the aircraft we were given seat without the extra legroom, when I pointed this out to the cabin crew they at first moved us to extra legroom seats, but two minutes later made us go back to our original seats as the people who had been allocated those seats turned up, even though they had not paid for extra legroom and offered to swap with us we weren't allowed to and made to sit in normal seats. We booked this flight one year before to get the seats as I suffer from an arthritic knee and being cramped up for several hours is very painful for me.
Having arrived I mailed the company via their web site to ensure that we were allocated the correct seats for our return flights 2 weeks later, I received no reply, so mailed again and again, each time I received an automated reply saying they had got the mails but no answer. I found out after my return they take SIXTY DAYS to respond to messages. For the record I still haven't received a reply to any of these messages some 3 months later.
For the return journey at check in they told me that we had to pay for excess baggage as we had an extra case, which wasn't allowed, we were a combined 27 kilos UNDER our allowance and they allowed us to fly out with exactly the same luggage with no extra charge. But they told us we would have to pay and extra 95 Euros even though under our allowance. The extra case was very small and would have been allowed as cabin luggage, but as we already had hand luggage of one small flightbag and my wife's handbag it wasn't allowed to go in the overhead lockers, and we had to pay the extra. This wasn't just us singled out for extra charges, they tried to charge just about everybody and many people were having to re pack bags and wear some of their packed luggage to avoid this rip off.
We reused to pay and went to speak to the airport staff who were disgusted at our treatment, they over ruled the check in desk and allowed our small extra bag to be taken in the hold.
Then we eventually boarded, guess what, no extra legroom seats again, no point in arguing with them, we just wanted to get home.
At home i tried to make contact with them, eventually i found a phone number where they said their customer complaint department did not have a phone number or a direct email address for them and my only option was to complain via the web site where they advised they would take sixty days to reply, again I still haven't had a reply.
the only reaction from them was when i responded to their adverts on Facebook with how badly they had been treated, they weren't happy about me doing this on a public forum and asked me to get in touch privately with them on messenger, this I did to be fobbed after time after time, so i started putting my experience on Facebook and Twitter, Again I got a reaction and they offered me a measly 36 euros as compensation, after being worn down by them I finally accepted and they asked for my bank information to arrange it, I asked for their email address to send it but they refused to let me have it, insisting I put it in messenger. This I did and waited for the repayment, I'm still waiting and now they won't respond to any messages at all and they still owe me the money. I've pretty much given up any hope of getting it from this bunch of rip off merchants.
I strongly advise anybody not to give this company any of their money, they simply don't care after they have been paid, I would have awarded them one star, but that's not possible.
Not only the worst airline, but the worst company I have had to deal with, sometimes there's a reason for them being a little cheaper than the competition.