Bloom Flower Delivery Arvostelua 

Flowers were expensive, and the recipient received a notice from Safeway that their flowers were being delivered. I didn't pay for cheap grocery store flowers nor would I want my recipient thinking I was sending cheap grocery store flowers. I could have picked them up for 1/3 of the price if I wanted to do that. Then the note wasn't signed, so there were no names. The recipient didn't even know who they came from.

Absolutely Disgusted.
I ordered a beautiful arrangement for my mother-in-law after the sudden and unexpected passing of her son. I paid extra to have these delivered by 1p.m.
Surprise! They weren't delivered that day.
I chatted/text with customer service and argued with them about the date that my flower delivery was for.
I requested a refund.
I was emailed the following morning in regard to that email that my order would be delivered today 9/9/26.
It is now 8:41pm my time. I have tried getting in contact with ANYONE for two hours. Every time that I am first in line for the queue, it sends me back to an AI agent and then thrown back to the end of the line... this has happened THRICE (yes, I am being dramatic while I angrily type on my keyboard).
I have requested a callback..
Unfortunately, I believe that I have just been scammed out of $100 that I barely freaking had. I am fuming.

DO NOT USE THIS COMPANY - the arrangement you see on the website will NOT BE the one received - paid extra for a 'deluxe' size - was embarrassingly small with a $store balloon instead of the bouquet of latex balloons I ordered - the 'note' I filled out to be included was butchered and scribbled - I never received any confirmation of delivery as they said would happen - the delivery person was aggressive and rude - I also blame the local florist who did such a poor job with the arrangement - I was also charged extra 'fees' and I mistakenly gave a tip upfront - very very disappointing

Awful!!! They do not fulfill the orders. Will never use them again and I suggest you do not either.

Horrible customer service! I had flowers delivered on 8/25 and was double charged to separate amounts. I have been trying to contact customer service for 2 weeks! Every time it is an AI person. Email support is AI, chat option online is AI, telephone support is AI. I asked Frank the AI agent to transfer me to a live agent, and I still got an AI agent after waiting 15minutes. HORRIBLE COMPANY!!!!!!!

Do not use this company. Call the local florists direct. I placed an order on the 4th. I paid extra to have them arrive by 1 pm on the 5th. They didn't arrive until the 8th, when the special occasion was over. I spoke to multiple people and AI bots, and finally Renzo, who offered a $15.99 credit on future purchases. I'm out $105, and there will be no future purchases from this company. I am disputing this with the credit card company, and I encourage all others to do the same.

Flowers never delivered. AI answers phone instead of real person. No communication. No refund. So embarrassed to send someone flowers and never have them delivered. Out nearly $100.00

They only get a 1 star review because I got my money back but I had to go back and forth with them by email. I told them I was going to dispute the charge because the Peace Lily plant we ordered for a funeral was never delivered nor was the order ever received at the only flower shop in the town where the funeral was. I told them that the money they were scamming people with can’t be spent in hell! My credit card company was going to refund my money but surprisingly, blossomflowerdelivery refunded the money today! ALWAYS order directly from a local flower shop as these online companies are SCAMS!

Dead Substituted Flowers with no vase as advertised for my order. Delivered a day late although I was charged for same day delivery.
I also included a delivery tip, and they actually came vie USPS!!! The card was actually a label void of the design I had chosen.
After all that, they insulted me by offering a 10% refund! That wouldn't even cover the delivery tip!
Do not purchase flowers from this co....

I ordered an expedited delivery for flowers for a memorial service. Frank, the AI Bot, told me an update every time I called that the flowers were arranged and being delivered. I did actually get to talk to a real person that said the flowers would be delivered. They never came and I ended up having to stop at a local grocery store to get flowers and a vase to do an arrangement.
I asked for a refund and have been told three times that their team is looking into this problem. They will decide if the flowers will be delivered or if I can get a refund. I told the AI Bot, Nora, that only a refund will be acceptable. I still have heard nothing.

Searched for a same day local flower delivery service online: Bloom Flower Delivery showed up in searches and I confirmed they listed my town as available to receive delivery that same day if ordered before 2 pm. I ordered a nice arrangement at 12:38 pm. The end of the day came with no delivery. The next morning, I contacted customer service. I was told "sorry, we'll deliver by 8 pm today unless you want to cancel the delivery now." I said, okay, I suppose today by 8 pm will suffice. 8 pm came and went a 2nd time (this was a Friday), and still no flower delivery. I reached out Friday night and asked for a cancellation & a refund. Email said they would start the process for investigation and refund.

Monday - flowers were delivered. Was not aware they were still on the way and I was PISSED because now the surprise was ruined and I wasn't able to intercept the delivery to surprise my wife.

I checked my credit card - no refund processed yet. I emailed Bloom Flower Delivery again and asked about my refund - and was told they would investigate to please provide my order # and phone # used. They HAD that info. I provided it again and informed them the flowers were delivered 4 days too late and I wanted my refund for services NOT being delivered on time. They offered a $10 credit on a future purchase.

I told them I would refute the charges on my credit card. They indicated they would elevate to customer service. 2 or 3 days later, they emailed me back: we'll give you a $10 refund and $10 credit on future purchase.

I told them no thanks, I'm refuting charges on credit card. I would write an honest review and I would never use their services/company again.

I ordered flowers for my daughter's birthday on Friday. I placed the order on Monday to give them adequate time. I asked for morning delivery. They added surprise charges AFTER they got my card number and then on Friday, no tracking available, called from 12:30 on. Opened chat and told them at 6:15 they missed the boat and cancelled.My bank says give them 3 working days to send in a refund and they will take over after that. So sad people are so uncaring. My bank is handling the dispute as fraud. Update -Bank recovered refund.

Absolutely do Not use this company. I seem to be out of $185 and o can’t get a live person to help. We travelled from Indiana to Deer River, MN for a wake and funeral. I was extremely disappointed when I got to the wake and our flowers were not there. DO NOT BUY FLOWERS HERE. When I contacted them it was an AI I asked for a rep it transferred me to another AI. I never could speak to an actual rep.

I am disgusted to say the least. I ordered sympathy flowers for over $100.00 to be delivered to a family funeral. What was delivered didn't even resemble what I paid for and in fact, it was wilted, extremely small when I ordered a large flower basket. What an embarrassment to say the least. I will never order from this company again. never, never, never. I have photos wish I could upload them so everyone could see what they look like.

The ordering process was dishonest. They said there were no hidden fees except for a reasonable 5.95 handling fee. Then after entering credit card information, they added three more charges (in addition to the 5.95 handling fee). Additional fees included service fee, delivery fee, driver tip, totaling over an additional $20 on top of the 5.95. We trusted the rating on their website. Delivery is scheduled for tomorrow; expecting the worst based on reviews. Wish we had seen reviews first.

Paid for flowers took the money and flowers did not appear. I contacted them a number of times got so far, then went cold. Basically they stole my money

The flowers I picked were completely different than the flowers that were delivered to my recipient, missing the largest statement flower. The delivery instructions said they would confirm and send a text, never received and my delivery arrived near 7pm. I called to ask for a new delivery with the correct flowers and all they offered me was 10% off. Wasn’t even about the money. Don’t recommend .

SCAM! Do not order from here. The website is beautiful, user-friendly, and really does look legit. It's a well-thought-out scam. I had a feeling something was up when I ordered flowers, received a confirmation email saying they would text me updates along the way, and never did. That prompted me to look up reviews, which, yes, I should have done first, but this was my first time ordering flowers to be delivered to someone. I didn't know florist scamming was a thing. Also, this website will adapt to what you're looking for. For example, I typed into Google, "[name of town] flower delivery" and this website popped up saying they were a local florist in that area. Nope. Not true. They claim they have 24/7 "people only" customer service, but that's not true either. It's a very fuzzy-sounding automated robot. You won't be able to get through to anyone. I cancelled my order on their website, just in case, and received confirmation of the cancellation from another company called Blossom?? Probably a scam florist, too. Will be disputing this purchase with the bank. Lesson learned: do your research and find an actual local florist.

UPDATE: I got charged twice and had to dispute it with my bank. Stay away from Bloom Flower Delivery!!

"To whom it may concern:
On September first, I ordered flowers for delivery today, September second, and paid an additional fee for delivery by one o'clock. It is now four thirty and the flowers have not arrived. My wife left for the day without receiving them.
When I called to resolve this, I was routed through an automated system. Each time I pressed zero to reach a representative, I was placed in a queue and told I was caller number four or five. Before reaching a human, the call disconnected and returned me to the automated system. This happened three times — twice I was cut off before reaching the front of the queue, and once I reached caller number one before being disconnected again.
I am requesting a full refund of the order and delivery fee. I will not be placing future orders with your company.
Sincerely, Doug"

Do not recommend at all, I would give 0 stars if I could. I ordered flowers to be delivered yesterday, called today because they were not delivered and was told by a customer service lady they were out for delivery yesterday but got delayed. So upsetting but I understand things happens. She reassured me today they would be delivered by 3:10pm. No flowers again today so called and the flowers have not even left yet as supplies are not all ready. Extremely disappointed, especially when you select a day for something to be delivered, usually there is a reason for that!!!! These were supposed to be delivered for a 1 year special celebration for my mom and now she will receive them days later. Do not recommend this company at all.