Biman Bangladesh Airlines Arvostelua 

i have used the Biman Airline recently for some flights between Dhaka and Chittagon. I was surprised by the very good service.

All aunties are government job holders all are 40+ my complain not for that. Last time they didn't excuse 1KG extra baggage. They charged 50USD for that .than I was requested for water she said "this not time for water you will get we give" with no smile, angry mode always. than my co- passenger offer me his water.

Bad service for higher prices. Poor customer service, rude attitude from biman’s airport staffs. Worst ever service when flying from Sylhet to London through one night in Dhaka: Never take it. Either take the flight from Dhaka or use another airline. Average good.

Traveled 3 times with Biman last year and found out their remote controls are broken seats and screen dirty. Not once but 3 times I’ve travelled. Last visit me and 2 friends went all 3 screens were not working. I complained to Biman have have not had a response as of yet and it’s been over 3 months now so I’ll be taking my complaint further now.

I will travel again Biman Bangladesh Airlines they're amazing people along with their service

I have always found the service with Biman Bangladesh to be very helpful and friendly.the cabin crew in particular are really nice and helpful.the check in staff are also very 'user friendly'and extremely helpful.

Biman Airlines are ok, but the staff, especially at Kolkata Airport, is extaordinary. I had to catch the 20.35 flight from Kolkata to Dhaka on September 29th. There was a football match that day, therefore a monstrous traffic jam and as a consequence, I arrived to the check in counter five minutes after it had closed. Most counters were already empty and the staff that had not already left, were about to do it. It happened that the manager or at least someone from Biman Airlines who was not at the counter, asked one of the guys to let me check in. I wish I knew who that gentleman was because thank to him, I didn´t miss my flight. I am not used to such nice behavior on the part of airlines, so I was happily surprised, as well as relieved because I had to work the next day. Not only did this very nice person allowed me to check in when I was late, but I didn´t even need to plead for it.

That´s my experience with Biman. A very pleasant one

The operatives and staff are frauds. Wanted to dupe me into obtaining an medical certificate from one of their own in house doctor (fraud) with a fee otherwise I will not be able to obtain a wheel chair at the airports despite my ticket stating access to wheelchair. The fruad doctor then changed his story and made it like as if it was not them, rather heathrow who will deny a wheelchair user a wheelchair. He became hostile after challenging him. Lack of professionalism, one has to doubt if he really is a doctor or a butcher. I feel disgusted that this idiot thinks it is alright to insult my intelligence.

After countless of complaints and emails, and also to the Managing Director, they totally ignored my complaint. They think that if you ignore the complaint, then the problem does not exist. I believe they are all in this fraudulent syndicate including the MD. No respect for paying customers, people with disability and reduced mobility and no regards to complaints. Greedy company with avaricious individual staff from bottom to the top.

Avoid at all cost as should there be a problem, believe me your complaint will not be heard and ignored.

In addition to this, don't expect get back on your return journey on time. They have links with hotels where individuals at the top get paid from hotel workers for sending clients their way. They will keep you overnight at hotel for no apparent reason and send you on the flight a day after. They food is disgusting, the cabin crew are hostile and the seats are dirty and lack hygiene in every sense. Head cloth and blankets not provided at times on the seats. Staff lock up a few toilets and make it seem like it is out of order because they want to keep the toilets for themselves.