Biman Bangladesh Airlines Arvostelua 

The worst of the worst of the worst. Never travel Bangladesh Biman. We had such a bad experience in Spain. They were extremely unprofessional didn’t provide any accommodation or even proper food. The whole journey was absolutely frustrating. I would never recommend this airline.

Food was straight garbage. Served me this chicken masala. I was on economy. Leg room tiny. Felt like i couldn’t extend even an inch. Breakfast I didn’t even eat it. Only thing that was good was the price. Do Not Fly.

I had a really bad experience with this airline's Toronto, Canada office.
I tried to book my tickets several times through their website, but it kept crashing and wasn't working at all. After wasting hours trying, I gave up and booked with another airline. Honestly, I'm glad I did because after this experience, I wouldn't choose this airline again.
I also called their customer service and reservation numbers many times, but my calls kept getting disconnected or nobody answered. Since I couldn't get any help, I called the Toronto Station Manager's office. The explanation I got was shocking—they said there might be "less oxygen in the air," which was why the office might be closed. I honestly couldn't believe that was the answer I was given.
Later, someone from the Reservation and Ticket Office called me and confirmed the website was down. They told me to try again in the evening, but it still wasn't working, and no real help was offered.
I even tried to make a formal complaint by emailing which I found online. They replied by telling me to contact **Mohiuddin Ahmed (General Manager, Customer Service)** and only gave me a Bangladeshi phone number. I asked for his email address instead since I'm in Canada, but they never replied. Even trying to make a complaint turned into another frustrating experience.
For an international airline, this level of customer service is unacceptable. A working website, responsive customer support, and proper communication should be the bare minimum. I hope they improve their website, train their staff better, and start taking customer complaints seriously.

Rubbish airline and rubbish staff at the airport. I have pre-booked the extra leg rooms seats for my mom as she’s disable and having issue with legs.
When arrive at the check in desk, lady said they changed the seat and assigned it to someone else.
I have asked then why we choose and paid for the seat if you changed it in your favourable passenger?
She didn’t said anything and just ignored.
Total disgrace and joke. Not sure how this airline pass the regulations

The feeling is like you are in a Ryan Air, I had to put my backpack under the seat infront of me leaving no space for my legs, food and drinks are non-existent unless you pay, even on long-hauls, that's not all, boarding is slow and tedious and they use busses when its clear that the plane is close enough to just walk to it. Why all that complication?

The customer service of this company is deplorable. As I sat in the plane, my phone fell out of my pocket and into the open wall, which exposed insulation and wiring. I was dismissed by staff as if it was my fault. I later tried to contact management and was hung up on and told it was not their problem. I was able to follow my phones location in the belly of the plane for a few days as it travelled from Dhaka to Coxs Bazaar. Avoid this airline at all costs.

I'm not going to give ★
I'm not happy with Bangladesh airlines bcz they cheating with me, i I get 2 way ticket dxb to Sylhet, and Sylhet to dxb,
They give me First Flight 6 January 2026 dxb to Sylhet , it’s good, when i have to return after my surgery 6 March 2026 dxb then not give flight, evan no body halp me if i call they send me Very bad Word, than i contact wait Travels, they give give 1 refund ticket,and inside this 4 time cancelled flight, and airport sals say i have to go biman office, but when i go biman office Sylhet no body in office in 24 hours only 20 to 30 min 1 gay set, also they show me he to busy he can't halp,
Then when i buy my new ticket, they tell me you have to buy new ticket, i buy new ticket 1400 aed, Bangladesh airlines he well pay to pay to me same price after 27 days next, now 1 months, after 1 months this Bangladesh airlines going to pay only 600 aed, when i buy Bangladesh airlines ticket 2250 aed, i pay total Bangladesh airlines and flydubai 3650, now Bangladesh airlines play with me, need to pay 600 aed
I tell to every one who is my friend and my every people in the world pls don’t buy Bangladesh airlines ticket or any Bangladesh air ticket,
Now 4/5 day i call Bangladesh airlines office Dubai ner Green hous al regga rode danta building no body pick call evan no body halp me
I compliane already but no respond anyone, so I'm going to Court cais complianie abut this, or if i have to go international Court i well do, no problem I'm not millionr, I'm not rich man, this is my hurt work money, i was to much sick, i go Bangladesh for my surgery, and many time i tell to Biman Bangladesh airlines staff to halp me i can't walk pls no body halp me

I had a very disappointing experience at check-in in Sylhet on Friday, May 1, 2026. The staff appeared inattentive to customers and were engaged in conversations among themselves rather than assisting passengers.

During the process, a staff member took my boarding pass to conduct a random luggage check. However, no instructions were provided, and it took a considerable amount of time for me to locate him and retrieve my boarding pass.

I also have concerns regarding the accuracy of the weighing scale, although I cannot confirm this with certainty. It appeared that many passengers were found to have overweight luggage and were required to pay excess baggage fees. I had weighed my luggage at home prior to arrival, yet the total weight recorded at the Biman counter was significantly higher than my own measurement.

I flew with Biman Bangladesh Airlines on the 24/04/26 check in was a nightmare the agent was slow after a few minutes another agent comes takes my passport took me to another desk to check in he was rude talking to his other colleague he then gives me my boarding card the
whole process was very slow which made me late to go through security & board my flight

I’ve taken many flights around the world, however this airline has had put all others in shame when it comes to disappointment. I’ve never seen anything that sort where they show no priority towards customers. Food was awful, made my stomach hurt. Service was disappointing and the tv screen had nothing but cartoon and old movies. Worst of all the flight was delayed more than 4 hours and cancelled right after. This was a ridiculous experience and would never go back on it again.

Worst airline. They change your first class flight to economy without telling you. And say the plane has problems not flying. We phoned direct head office there is nothing wrong with plane. They gave the ticket to someone else who has more money. The prime ministers wife can f her self

do not bother smells horrible food maybe dog food is better over price staff are very rude i can write so much best thing is just avoid

Worst fight of my 28 years of life.Very poor service & management.Foods are also below standard.They have to focus on standard management.

Here is a stronger, expanded version written as an angry negative review:

This is without question the worst airline experience imaginable. An organisation run by a group of inconsiderate, incompetent imbeciles who show absolutely no respect for their customers. I booked flights from Manchester to Sylhet in Bangladesh six months in advance, carefully planning my travel well ahead of time to avoid any issues. Despite having ample notice and preparation, the airline cancelled my flight only a few weeks before departure with no proper explanation and no accountability.

To cancel a long planned international flight at the last minute without providing a clear reason or any meaningful support is beyond unacceptable. It demonstrates a complete lack of professionalism and basic competence. Customers organise work leave, family commitments, and expensive travel arrangements months in advance, yet this airline behaves as if people’s time and money mean nothing.

There was no attempt to provide a reasonable alternative, no proper communication, and no effort to take responsibility for the disruption they caused. Instead, passengers are left scrambling to rearrange plans and absorb the stress and additional costs created by the airline’s negligence.

If an airline cannot manage bookings made six months in advance without abruptly cancelling them weeks before departure, it clearly has serious operational and management failures. This experience has completely destroyed any trust I had in this company.

Avoid this airline at all costs. They demonstrate a shocking level of incompetence and a complete disregard for their passengers.

The service was good but in flight entertainment was very awful. The crews gave me only peanut bar for a 1hr journey. At last, they ran out of buses. I stood about one hour to ger in the bus. They took another 1 hour for boarding. Awful, very awful.

The customer service is awful. Roman on check-in desk at Sylhet airport was especially unhelpful. I was 2kg over on my check in but had no hand luggage. He would not use his discretion and said it was a safety risk but said if I paid, it would be fine! How ridiculous?!

Awful customer service, cut the phone on me, flight was delayed on the way, and from what I’m reading will be delayed on the way back, I’d rather fly indirect with emirates instead next time.

Frequently delayed. I m fed up with delays.

Buisness class.
No priority boarding or disembarking free for all.
They park all babies and toddlers one row behind business so screaming and crying all 8 hours
Food no better than a budget airline.
They gave me the food menu and said we are all out of main courses but you can have some rice and fruit.
Unfriendly staff.
Boarding a nightmare no cut of at gate so people coming to gate 5 minutes before departure and getting on.
Buisness lounge in Dhaka isn't worth the walk to get the meagre offerings.
Makes air India look a 5 star airline.

Very good service.