Big Motoring World - Camberley Arvostelua 

Very disappointing experience.

I initially visited to view a car and noticed the passenger door lock wasn’t working. I was assured it would be fixed before collection. However, when I returned to pick up the car, the issue hadn’t been resolved, and I hadn’t received any communication about it—resulting in a wasted 3-hour round trip.

After speaking to a senior staff member, I was told they would investigate. A few days later, I was informed the required parts had been ordered and could take anywhere from 3 weeks to 3 months. I was willing to wait. Shortly after, I received another call saying the issue had been temporarily fixed, though they couldn’t guarantee how long it would last.

I made another 3-hour journey to collect the car. The door appeared to be working, so I proceeded with payment. Only after paying was I told that one of the keys didn’t lock or unlock the car. When I checked again, the passenger door lock had stopped working altogether.

At that point, I had lost all confidence and requested a full refund. This meant yet another wasted 3-hour trip.

I strongly advise anyone considering buying a car from here to thoroughly check everything—especially their so-called “200-point check,” which clearly wasn’t done properly in my case.

I also raised a complaint via email but have only received one response so far and have been waiting over a week for a follow-up.

Overall, a very frustrating and time-wasting experience.

Sales staff not interested in helping or advising, and waited an hour and a half to be seen, despite sales staff walking around with their pads laughing and joking with each other.

The rest of the experience good and car was good so purchased it anyway. I especially liked the various stations as you progress the sale. This felt like an experience that helped a little especially as the sales department was non responsive.

Coffee wasn’t bad and it was free…..

Not told that the car had one, broken key fob. Was told that it had been left in Cannock, then said weren’t sure can’t guarantee getting it. Asked for cost of fixing existing key to be taken off price but told it was already priced in - that was after sales guy said he had no idea key fob was broken. Asked for the discount on admin fee as had bought a car before within 24 months, was told it had to be 12 months - rechecked & I bought 11 months ago but discount not applied. I was basically lied to and ‘Charlie’ the sales guy starting being aggressive, pointing in my face. Don’t expect any of that on a £14.5k car

I visited the dealership to view a used Hyundai and left disappointed. The car had a tyre pressure warning light on and was pulling to the left during the test drive. I asked for the tyres to be checked so I could retest the car properly, but this was refused. I was told the tyres would only be inflated after paying the full amount, which is not a reasonable approach for a used vehicle with an active warning light.

I also offered to leave a deposit and return once the tyre issue was sorted, but was told the deposit would be non‑refundable, even though the car clearly needed a basic safety check.

There was also heavy pressure to buy add‑on products, finance options, and an extended warranty I didn’t want. I made it clear I was looking to purchase the car outright, but the focus kept shifting to PCP/HP and extras instead of the car itself. I was also told the manufacturer warranty wouldn’t apply, which contradicts Hyundai’s own published terms stating the warranty follows the car as long as servicing is done at VAT‑registered garages using approved parts.

When I declined the extras, the salesperson became visibly frustrated, which made the experience uncomfortable. A straightforward sale could have happened, but the refusal to address a simple safety concern and the pushy upselling made me walk away.

Response: Thank you for responding, but your reply does not reflect what actually happened.

No reasonable person would pay a £500 non‑refundable deposit on a car that already showed a defect during the test drive. The tyre pressure warning light was on and the vehicle was pulling to the left. I simply asked for the tyres to be checked so I could retest the car safely. This was refused.

I was then told that if I paid the £500 deposit and the issue was not fixed, I would still lose the deposit if I chose not to proceed. That is not a fair or sensible policy when a fault is already present.

I was fully prepared to buy the car outright once the basic safety concern was addressed. Instead, the issue was ignored and the focus was on pushing add‑ons and warranties I did not want. Please do not comment as if this was a standard process — you were not at the table, and the situation was not handled as your reply suggests.

Booked test drive early Sunday morning for 13:00 same day. Once arrived got asked for all the details again. Waited 45 mins to eventually be told the car I had booked for a test drive was in the workshop and they could not get it out as no technicians on a Sunday. Promised call back that never came. I wouldn’t go near this place.

This was my second car I’ve purchased from Big motoring world , very happy with my car and the all the team that helped me through the process! Thank you!!

I knew what car I wanted and the whole team made the experience of buying the car smooth and efficient.

James and the team make the whole process super smooth and easy great customer service!

Great experance. Only reason not 5 star was test drive was to short and negotiations a bit drawn out with the need to go back and forth to the manager. Hand over of car was really professional with the team being extremely polite and professional.

Service and car both are good for me.
The car I bought, which is excellent
And I trade out my old car as well and got good offer than my expect

Worst service I received from big motoring world in Camberley

Samred the sales advisor was lovely. Very nice, with good knowledge but not pushy.
Nice to be offered hot drinks.
Showroom was clean and modern.
Link to pay was convenient.

In short, we decided it was worth paying more for a car to avoid dealing with this place. The business model seems to centre mostly on selling finance, warranty, and insurance, rather than cars. We were looking to buy an EV, but they were unable to provide any useful information about the state of the batteries in the EVs they had for sale, and suggested it bizarre that we should be want to know.

Awful experience. Would not recommend. Sales agents don’t know much about their cars or even what’s available and we had a very poor customer service. Inflated prices too…I wouldn’t waste time

Customer service after sale initially not helpful, very rude, and staff lie. If you stick to your consumer rights and don't move you can get your money back but they will not make it easy.

Multiple issues were present and the car was taken back to the store. Initially a man claimed to be the only manager in the store and there was no one who could help, told I would have to call big assist. All the after sales and mechanic departments had been made redundant the day before I purchased the car. This was a great coincidence and seemed odd as I was told by the man who sold the car that the after sales department had ordered a part on the day I purchased it, strange how they did that as they had all been made redundant the day before. He also told us he had no time to talk to us, this was after at least 5 staff including him had been looking at us for at least 5 minutes from their glass office. Perhaps they were all very busy.

Eventually after we had made it clear that we would not be leaving and outlined our position another woman appeared. She told us she was the group compliance officer, this was very odd as the manager said that there was no one else who could help. She was much more helpful and did organise a refund of all costs after a mechanic took the car for a short test drive to confirm the faults, which he did. I'm again very confused where this mechanic appeared from as they had all been made redundant the day before I purchased the car.

The service was generally good though we had a bit of back and forth with the salesman

Great experience at Camberley dealership, all my requirements were met with great amount of patience and the sales person was very knowledgeable.

Hi
I read about big motoring world before hand so was aware I was going into lion's den. I told them I knew all this that I wanted car only and whilst they had to go through the motions the two sales people I dealt with were good. I arrived on Saturday for pre arranged test drive(having paid 129 to have car moved closer to home) , it was very busy but they only wanted me to do a short one, I refused so we agreed I'd come back on Monday and I took it for 40 min escorted test drive. The car still has several years on original warranty so I plan to use that if any issues. All the staff and dealings were good to be honest. Time will tell if I did Indeed dodge a bullet or if it'll still go pete.

I purchased a vehicle from this garage 5 months ago, and within just 5 days of ownership, a fault code appeared. Since then, I’ve had to return to the garage multiple times, only to be met with ongoing issues and no proper resolution.

Communication has been extremely poor throughout. Emails take a long time to get responses, and when they do reply, the answers are often vague or unhelpful. On several occasions, I felt completely fobbed off rather than genuinely supported.

Despite repeated attempts, they have been unable to fix the fault and have refused to send the vehicle to a main dealership for proper diagnosis. Instead, I was told that I, as the buyer, would need to take the car to another garage myself and obtain a quote and labour estimate. This is completely unacceptable, as the responsibility should not fall on the customer in this situation.

It feels like the garage is deliberately trying to delay matters, possibly to push things beyond the 6-month period. Be very cautious—know your rights under the Consumer Rights Act.

In the end, I chose to return the vehicle as soon as possible to avoid further stress, cost, and ongoing issues. I strongly advise others not to fall into the same situation.

Booked a test drive for 8pm and arrived 10minutes early.
At 8:10 someone finally can to pick me up. His first question was "what are you here for today"? I thought he would know I came for a test drive.
He then proceeded to explain how the cars are prepared and all the checks that are done and said said he was going to pick up the car.
He came back 10 mins later to tell me the car had a fault and couldn't be driven.

Why didn't they contact me to let me know the car I booked was not available.

Eventually we agreed to try a different car/model which felt quite nice.
After the drive I went around the car and saw quite a big scratch. I was surprised because on the website there is a video that explain how the body work is repaired but they were clearly not fixing this scratch.