Big Motoring World - Blue Bell Hill Arvostelua 

I purchased my a Mercedes GLC from Big Motoring World in Maidstone around two years ago. As this was my first major purchase, I took the time to thoroughly inspect the car, carry out the necessary checks and take it for a test drive. Everything appeared to be in good condition, so I felt confident going ahead with the purchase.

Unfortunately, that confidence quickly disappeared. On the three-hour drive home, while travelling at around 70mph, the car began shaking noticeably. I later discovered that the wheels/tyres were imbalanced and the car required a wheel alignment.

I contacted Big Motoring World about the issue, but dealing with them was extremely difficult. What followed was months of back-and-forth emails, with me being sent to multiple places and having to repeatedly pursue the matter before they eventually agreed to refund me for the work that had been carried out. What was particularly frustrating was that I felt I had very little support or option to simply return the vehicle.

Unfortunately, the problems did not end there. The wheel alignment issue continued to reoccur roughly every 8–9 months. I have also experienced ongoing electrical issues with the vehicle.

More recently, the situation became even more serious when the car required an engine replacement. When the vehicle was inspected by the garage, I was told that the original Mercedes engine had apparently been glued on, which had subsequently resulted in foam and rust developing around the area.

For a purchase that was supposed to give me confidence and peace of mind, this has been an incredibly frustrating and expensive experience. As a first-time buyer making such a significant purchase, I expected much better customer service and, more importantly, a vehicle that was properly prepared and fit for purpose.

The way my original issues were handled left me feeling trapped with a car that continued to develop problems, and the recent findings regarding the engine have been particularly upsetting.

I would strongly encourage anyone considering purchasing from Big Motoring World to carry out as many independent checks as possible before committing to a vehicle. My personal experience has been extremely disappointing.

Post My experience with Big Motoring World has been extremely poor. I was without a car for months, the vehicle suffered repeated breakdowns, there were long delays and poor communication, and I did not receive a proper resolution despite giving Big Motoring World several chances to put things right. Court appears to be the next option Based on my experience, I would not recommend Big Motoring World.

Good service, staff very helpful and friendly. Good selection of cars.

Arrived at opening time with no pre booked appointment, immediately it was clear that nothing would be too much trouble…

Welcomed and booked in within 5mins with and advisor called Bethan…whe was brilliant, good bloke, kept it light and fun, no hard sales pitch…

The aftercare/handover once I made my purchase, was then taken care of by the wonderful Kayleigh…

Kayleigh was sharp, well spoken in terms of keeping it quick and simple, everything was done in a flash, due to a slight cleaning delay Kayleigh then returned to get me, all resolved in minutes and Kayleigh was bright, polite and concise…impressive.

Outstanding service from Tiffany and yucel. Tiffany took her time to answer all the questions, explained my options clearly, and never made me feel pressured into making desicion. It was a pleasant experience while buying a car.

I had first visit and met with the salesman (young guy). He is passive. Nothing to tell about the car. I have requested to do test drive for 3 cars but he told why I need to do those cars which are the same model. That's the main reason I didn't make decision on that day.
2 weeks later, I came back again but I told the reception to another salesman. I have different experience this time and I had test drive for few cars and I am happy to make decision for my next car.

My experience with big motoring world from the day of purchase has been least to say the worse customer service I have ever received. I have never Experienced such incompetence from so many different members of staff and some are supposed to be senior staff. In a nut shell I purchased my vehicle 28th December within two weeks my engine management light came on this was reported straight away, it took big motoring world 8 weeks to even get my car booked into a garage. After my car being seen by two different garages whom refused to complete any work due to the amount of work and cost a third garage took on the work. My car then sat in the garage for 6 weeks waiting for big motoring world to approve the work. Which I was not provided with any sort of replacement car. Once the repairs had been approved they said they would only approve half the work that needed doing. Today the 11th of August I picked up my car from the garage with still remaining faults which I now have to wait for the warranty to approve. So eight months since reporting my fault and still all the repairs haven’t been carried out. In eight months I have never received a single call back from anyone and single email with any updates. Every conversation I have had has been because I have rang up. The decree you are called the after sales team is an absolute joke because you have no after sales care at all. Worse company I have ever dealt with and will never use ever again and will certainly make it known to a lot of other people to avoid at all cost.

Very welcoming and friendly staff. attentive to all your questions and helped me pick out the car that i wanted. very smooth process to purchase the car and walked me through every option that i had in the process.

AVOIDDDDDD AT ALL COST
I brought a vehicle 26 days ago on the 4th August a light came on my dashboard the right indicator light on my t roc stopped working , I called blue motors and reported the problem they transferred my to there insurance (warranty) in which I purchased extra warranty outside there 3 month window, I was then booked to take to there chosen garage where I got the diagnostic of which because of the make of car it’s not a simple fix they would have to take the whole LED unit out and replace , Monday I was called to confirm the fault that had to be fixed and was told I would be called back asap, Tuesday today comes I call up and was told the job has been rejected , I have sent several complaint emails which have not been answered to and had several rude workers on there after sales team basically not helping , quoting isra from head office saying these things happens is a vehicle , refusing me to speak to a manager saying she will say the same thing . I have chased up big motors who said they will have the warranty re look the claim and they need more info from the garage, I called the garage they said they sent everything over . Now under the 2015 consumers act big motoring world should of fixed this issue despite what there third party warranty said as the vehicle was purchased 26 days ago which I had to inform Emily of as she also was quick to tell me it’s under review , this is the most disappointing experience I have had and to be honest I will be opting to get a refund , from last Wednesday I cannot drive the car as it’s not road worthy ( expect for driving it to the garage and back home on the 7th to get the diagnostics) and when asking isra for compensation in for missing days out on work he clearly said we don’t do that here. The after sales team are no help , complaints don’t get replied after 3 working days like they state and they are quick to call for a sale but not when a issue occurs , please for your sanity do not bother because you will not get proper support from the after sales team , I have also had to inform my finance company to chase this issue as well

Very pushy salesmen trying to add lots of add ons to purchase but cars good, price good

Really easy process
Mohammed was really professional and helpful

I brought a car from Tiffany and she was so lovely and helpful let me take time looking at different cars and was very talkative, I wouldn’t go with anyone else! She is very good at her job and deserves a pay rise:)

Avoid if you value customer service and competence

We bought our Audi Q3 from Big Motoring World in 2023 and had a great car for three years with no issues. Unfortunately, our recent experience trying to sell it back through Big Wants Your Car was dreadful.

After accepting a quote, the collection was rejected for an alleged "oil smudge issue". When we called to discuss it, the sales representative was rude and dismissive.

We then had the car independently inspected by a reputable garage, which confirmed there was no issue at all.

The real shock came when another buyer discovered an outstanding finance marker on our vehicle, despite us purchasing the car outright with cash and never taking finance. After numerous calls and being passed around different teams, Big Motoring World finally admitted that a stocking finance marker had been left on the vehicle in error after they decided not to buy it.

Because of their mistake, we lost selling opportunities, had to extend our insurance, pay additional parking costs, and spend hours chasing a problem that should never have existed.

Poor customer service, poor communication, and a serious administrative error that caused unnecessary stress and financial loss. Very disappointing experience.

Very Good service. Few days following my car purchase, I realised that the parking sensors and exhaust shield was faulty. It took a while from communication with the warranty company and the Big motoring world to have the repairs done.But the Big motoring world eventually took charge of my complaints and completed the repairs at my local garage. They always responded to my emails promptly. Thank you

Everyone was lovely, the delays in between sorting things is a bit on the slow side and is frustrating if you have somewhere to be, doesn’t feel very smoothe. Cars come with next to no petrol, and no drive away insurance which is quite poor. They also only keep your car 3 days regardless if you pay the £500 non refundable deposit.

Excellent efficient service. Very professional and helpful.

Excellent choice of cars. Very cosy reception. Nice buying experience

I regret ever buying a car from Big Motoring World.

I purchased a 2023 BMW from the Blue Bell Hill branch at the beginning of July. Although the customer service during the sales process was disappointing, I overlooked it because I urgently needed a car and had finally found one I liked.

Unfortunately, within the first hour of driving the vehicle, it became clear that there was a fault with the steering column. Since then, I've spent the last month going back and forth with Big Motoring World trying to resolve the issue.

Rather than taking responsibility for selling a vehicle with an apparent fault, I have repeatedly been directed to the warranty provider. I have contacted the warranty company myself and, despite waiting over two weeks, I have still not received any meaningful response regarding a repair.

As a result, I have stopped driving the vehicle because I do not consider it safe to use. Despite informing Big Motoring World of this, I feel they have taken no responsibility for resolving the situation or addressing my concerns.

Based on my experience, the after-sales support has been extremely disappointing. I would not recommend Big Motoring World and would encourage anyone considering buying from them to think carefully about the level of support they may receive if something goes wrong after the sale.

NEVER EVER AGAIN
Worst experience from technicians to managers
I would strongly advise anyone to think twice before buying a car from Big Motoring World based on my experience.
What should have been a simple collection turned into almost two months of frustration, misinformation, and broken promises.
On the day I was due to collect my car, after my finance had been approved, paperwork signed, my private plate removed, insurance arranged and road tax sorted, I was told at the last minute that the car had a fault with its fast charging system and could not be handed over. From that point onwards, it was one excuse after another.
Over the following weeks I was repeatedly told:
• The car was being diagnosed.
• It was waiting for a technician.
• It had been sent to Snodland.
• It was going to Peterborough.
• It was waiting for transport.
• It had been repaired.
• It was almost finished.
• The wrong part had been ordered.
• The correct part had been ordered.
• They had no update.
Almost every phone call resulted in a different story depending on who answered the phone. I constantly had to chase for updates because nobody contacted me as promised. Managers were always "too busy" to speak to me, and when they eventually called back they often knew less about my case than I did.
To make matters worse, I visited the dealership several times in person because I simply could not get a straight answer. I repeatedly had to explain the entire situation to different members of staff. Promises to call me back were regularly broken.
This situation caused major disruption to both my work and my personal life. I had holidays booked and instead of enjoying them I spent my time chasing emails, looking for internet access overseas and trying to find out what was happening with a car I had already bought.
Eventually I was told the original vehicle had developed further issues and was unlikely to be repaired. I was offered another car—but only if I paid £2,240 more. After waiting nearly two months, I had little choice but to accept because I desperately needed a vehicle.
Even collecting the replacement car was another nightmare. I was first told to collect it, travelled nearly 80 miles, then received a phone call telling me to turn around because it wasn't ready. The following day I travelled over two hours by public transport, only to discover I couldn't pay the balance by credit card because nobody had informed me beforehand. I had to ask a friend to transfer money into my bank account while sitting in the dealership. I was also only given one key and was asked to sign paperwork acknowledging this without it being properly explained.
Although they reimbursed some of my out-of-pocket expenses, they ignored the countless hours wasted, the stress, the inconvenience, the disruption to my holidays, and the complete lack of communication.
The final insult came when I visited the original branch after collecting my replacement car and found my original vehicle sitting on their forecourt for sale, despite being repeatedly told it was still elsewhere undergoing repairs. When I questioned this, the manager claimed he had no idea it was even there.
This entire experience exposed serious problems with communication, organisation and customer service throughout the company. I lost confidence in everything I was told because the information constantly changed depending on who I spoke to.
Buying a car should be an exciting experience. Instead, Big Motoring World turned it into one of the most stressful customer experiences I have ever had.
I would never recommend them based on my experience.

We found the whole process very straightforward and easy. Your member of staff Steve was very informative and professional. Not pushy at all which made us feel comfortable and not under pressure. We visited your site 2 weekends on the trot to make sure that we were buying the car most suitable for us and Steve was very patient and knowledgeable. Overall 10 out of 10 from my self and husband.