BIG MAX Golf Arvostelua 

Would avoid at all cost , they don’t don’t know the meaning of warranty they ignore your emails terrible quality.

I have owned a BIG MAX Golf trolley for a number of years and it has been fantastic. When the brake cable snapped (which was probably my fault ) I thought I wouldn't have a problem buying a spare from bigmax. Unfortunately as mentioned in other reviews they don't seem to carry any spare parts, the costumer service is very poor and strung me along for a while with empty promises. I have managed to cobble up a repair with parts from Ebay. They brand themselves as a world leader but do not stock consumable spares for an expensive product. Poor

Bought a Big Max Dri Lite Sport golf bag. Had a problem with the zip. I contacted their Austrian hq by mistake. They dealt with the issue promptly by passing the details to the Uk. Tracey then dealt with the issue and resolved it quickly and in a very pleasant manner. I found their after sales service to be first rate.

Purchased Big Max Aqua Tour for myself and big max aqua sport for my wife.
Zips on both bags failed after 12 months, company replaced one bag , and one hood for the other bag. After less than six months noticed marks on my brand new driver shaft, found its caused by the rivets sticking out into the pockets and damaging the driver shafts. I checked my wife's bag and her driver shaft is damaged as well.
Been in touch with the company and so far have hearing nothing from them. £450 worth of golf bags , £700 worth of carbon shafts damaged, will never buy these bags again.

Bought a hybrid stand bag the stand snapped after 3weeks
Upgraded to an aqua 3 waterproof cart bag it is coming up on 2 years but I play infrequently bag has a ripped pocket zip and now a snapped carry strap my advice would be best avoided

Ich spiele schon seit einigen Jahren BIG MAX-Golfbags. Immer mit grosser Zufriedenheit. Mein erst kürzlich erstandenes Bag wies Fehler auf.
Hierzu muss ich gestehen, dass ich sehr beeindruckt vom Service der Firma (Dankeschön Sophie!) war.
Pragmatisch, unkompliziert und kulant.
Es spricht für ein Unternehmen, wenn es solch hervorragende Mitarbeiter hat.

Ich finde die Bags absolute Oberklasse! Liebe diese Marke! Hatte ein Problem mit einem Bag, und eine sehr liebe Dame hat mich sofort bei allem unterstützt. Macht weiter so!

Ich besitze ein Aqua 7 und ein Dri Lite Hybrid Bag. Bei letzterem gab es ein kleineres Problem mit den Standbeinen und der Kundenservice ist wirklich hervorragend!

Klasse und unkomplizierter Kundenservice.
Selten so wenig Probleme gehabt bei einer Reklamation

Ein wirklich großartiges Reklamationsmanagement! Freundlich, Kompetent und schnell!

Ich hatte leider einen Defekt bei meinen Standbeinen meines DriLite Hybrid 2 Bags. Defekte passieren, die Frage ist, wie man hinterher damit umgeht und da muss ich sagen, war der Service hervorragend. Ich habe nach 2-3 E-Mails, inkl. Bilder und Fehlerbeschreibung ein neues Bag zugeschickt bekommen und der Service war stets sehr freundlich und bemüht und ich musste nie länger als 30 Minuten auf eine Antwort warten. Wünsche ich mir immer so. Vielen Dank.

Sehr schnell, unkompliziert und kostenlos ein Ersatzteil für meinen Trolly bekommen - nach abgelaufener Garantie. Toller Service, ich bin wirklich begeistert und dankbar!

Ihr Service ist gut. Die Qualität der Cartbags (vor allen die Reißverschlüsse) sind noch zu verbessern, denn ich habe innerhalb von zwei Jahren schon zwei Cartbags kaufen musste.

I purchased the Big Max Ti-LITE 3-Wheel Push Trolley last week. It has a custom interface for accessories to be attached. It has proved impossible to locate a supply for the umbrella holder. It appears that Big Max has run down stock to zero despite the product still being on the market. Clearly their self interest (not being left with redundant stock) takes precedence over not letting down the customer.
Last time I shall deal with them. They cannot be trusted.

I have a 2 year and 6 month old big max blade ip. Bought as advertised with a 5 year warranty. The leg has sheared. They acknowledge should not have happened. “I am sorry to see that you have experienced a problem with your Big Max product, this is not what we expect from our brand.” But not standing by the 5 year warranty as have to register to extend from 2 years to 5. Thus is ridiculous, it should never have happened. I will never buy from big max again

I purchased a Big Max Blade IP push golf trolley. For £250.
I was really disappointed with the trolleys build quality.
The mechanism for both of the back wheels virtually disinterested after little over a dozen rounds of golf making the trolley totally unusable.
The trolley was 10 days past a 2 year warranty and dispite very little use due to Covid,Big Max were unsympathetic and refused to replace our repair it
Also having spoken to other golfers who've purchased the Big Max BladeIP and similarly designed 3 wheel Big Max models ,It's common that the front wheel cloggs up with mud around the guard, once this happens the front wheel doesn't rotate freely, its tiresome and not an easy process having to free it up on the course.
Making Big Max 3 wheel trolleys in my opinion unsuitable for use on a lot of British course's in the winter months.

Super-freundlicher, schneller und kulanter Kundenservice. Immer wieder gern!

Super freundlicher Service und schnelle, kulante Hilfe

Es wurde mir aus Kulanz ein Ersatzteil geschickt. Nochmals herzlichen Dank.