Really enjoying my experience at Yarborough Leisure Centre since joining Better UK. The e-Gym is excellent and makes workouts easy and enjoyable, while the swimming pool and sauna are great facilities... Näytä lisää
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Sijainti
Vaihda sijaintiaRiseholme Road, LN1 3SP Lincoln, England, GB
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Gym and main pool good, the gym has a great range of equipment. An early morning presence from an instructor around the gym would be helpful as there are only reception staff in early. Some area... Näytä lisää
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Classes great, gym well equipped, changing rooms clean, pool great. No complaints at all. Staff and trainers are lovely, really friendly, especially Bangee in Lincoln; super friendly chap!
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Pool much cooler than expected. Children would find it cold. Changing room floor flooded with water. Standing on a towel to get dried would be pointless. Some clothes hooks in changing rooms broken. M... Näytä lisää
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Yrityksen kirjoittama
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Yhteystiedot
Riseholme Road, LN1 3SP, Lincoln, England, Yhdistynyt kuningaskunta
4,2
Hyvä
50 arvostelua
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Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Jayne
Thank you for your review.
It is great to see that you had a positive experience at the Yarborough Leisure Centre and that the centre staff have been able to add to this!
We hope to see you again soon.
Kind Regards
Amir
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Danielle
Thank you for the review.
We are sorry to see that the Healthsuite was unavailable on your recent visit, and we hope that you were able to enjoy the other facilities available at Yarborough Leisure Centre.
Kind Regards
Amir
Better Yarborough Leisure Centre Lincoln
I’m very happy with the positive changes that Better have brought to Yarborough Leisure Centre Lincoln since it reopened in August 2025. Very clean and welcoming.
The reception staff are helpful and engaging. The classes are all good but limited which is understandable as better have had to build from zero and is now at over an as better have had to build from zero and is now at over 1000 members. I’m looking forward to a new timetable expected in January 2026 when hopefully there will be more day classes and variety. Instructors are mainly excellent. Keep up the good work and thank you.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Yarborough Leisure Centre
Thank you very much for your appreciation and your great feedback, Sheila!
We are looking forward to next year's improvements!
Kind Regards
Really friendly team
Really friendly team, polite and efficient. Thanks for your help.
17. marraskuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Ian,
Thank you so much for your lovely review!
We’re really glad to hear you found the team at the Yarborough Leisure Centre so friendly, polite, and efficient.
We appreciate your kind word!
Warm Regards,
Kaisha
Could do better
I’m pleased to see that since the changeover, a few positive improvements have been made at the centre—especially the new gym equipment and finally getting the steam room fixed. These upgrades are appreciated.
However, despite seeing some cleaning taking place (certainly more than when it was run by Active Nation), the overall standard of everyday cleanliness and hygiene is still not where it needs to be. Some areas have improved while others remain neglected, and cleaning often doesn’t feel thorough or consistent. For the price point—now double and in some cases treble the previous membership cost—members should expect a significantly higher standard, not just occasional surface-level improvements.
I hope management takes this seriously, as a clean environment is essential and should reflect the increased fees we’re now paying under Better.
23. marraskuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Good Afternoon Lynda
Thank you for your review.
It is great to hear that you’ve noticed improvements with the new gym equipment and the steam room, and we appreciate your support.
We also understand your concerns about cleanliness. While we’ve made some progress, we know there’s still work to be done.
We hope you continue to see the improvements in line with the price increase. We are focused on providing value by continuing to upgrade facilities and services.
Thanks again for sharing your thoughts, and we will pass your feedback on to the team at Yarbourough Leisure Centre.
Kind Regards
Amir
The main changing rooms floors
The main changing rooms called the changing village isn’t kept clean especially the floors, it would be best to wipe the floor every hour to reduce the amount of standing water.
The underside of the seats in the steam room also need a good clean
17. marraskuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hello Dez,
Thank you for sharing your feedback.
We’re sorry to hear about the cleanliness issues you experienced in the changing village and steam room.
Your comments have been passed to the local team, and we’ll ensure more frequent cleaning checks are carried out to maintain hygiene standards.
We appreciate your suggestions and hope to provide a better experience on your next visit.
The communication are very difficult
The communication are very difficult, no response all most through emails , the staff
18. lokakuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hello Areen,
Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you’ve experienced with communication and the lack of response to your emails. This is not the level of service we aim to provide.
We’d like to resolve this for you as quickly as possible. Could you please confirm the best way for us to contact you directly? Alternatively, you can reach us at customerservices@gll.org or Tel: 01522 581345
Thank you for bringing this to our attention, and we appreciate your patience while we work to make things right.
Kind Regards
Expensive
Pool much cooler than expected. Children would find it cold. Changing room floor flooded with water. Standing on a towel to get dried would be pointless. Some clothes hooks in changing rooms broken. Male showers have weedy spray, presumably to save money. Swimming charge expensive - probably 20% more than local heated outdoor pool (which was warmer). 'Better' app not easy to use. Customer service protected by electronic call avoidance system.
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hello Chris,
Thank you for sharing your feedback about Yarborough Leisure Centre.
We’re sorry to hear about your experience and appreciate you taking the time to highlight these issues.
Pool Temperature: We understand how important a comfortable swimming environment is, especially for children. We’ll review the current settings and make adjustments where possible.
Changing Rooms: Flooded floors and broken hooks are not acceptable. We’ve raised this with our maintenance team to ensure repairs and improvements are made promptly.
Showers: Your comment about the water pressure has been noted, and we’ll investigate to see if adjustments can be made.
Pricing: We aim to provide value for money, and your comparison helps us review our pricing structure.
App & Customer Service: We’re sorry the app and call system caused frustration. We’re working on improving both to make them more user-friendly and accessible.
Kind Regards
Your feedback is invaluable in helping us improve. If you’d like to discuss this further, please email us at [insert support email] so we can assist you directly.
Thank you again for bringing this to our attention.
What a change for the better
What a change for the better! The most notable difference has been in the swimming pool changing rooms. They are always clean! All the lockers work. The steam room works and the sauna is always hot and they are on all day every day. Thanks to all the staff for making such an effort it has made a massive difference.
The gym has gotten an upgrade too, the new machinery works a treat and I have really enjoyed the techno gym app which made me a personalised work out and the e gym as well.
To get 5 stars a water fountain in the steam room and sauna area is needed. Also, a spinner to dry out your wet swimming costume would also be great.
Apart from that so glad I have rejoined. Keep up the work with cleaning because the difference is night and day. A big shout out to the staff because they really have made a big difference.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hello Oliver,
Thank you very much for your comments and feedback.
Kind regards.
Staff are very helpful and pleasant to…
Staff are very helpful and pleasant to deal with. Gym area is clean and not overcrowded. Shame about the awful background music!
29. lokakuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Sean
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Yarborough Leisure Centre, and we appreciate your feedback about the music!
We will be sure to pass this on.
Kind Regards
Amir
Impressed by this new management
I have been very impressed by the helpfulness of the staff, and especially by the amount of lane swimming ehich is now available.
I had a gym induction with Ewan, I think, yesterday. He was incredibly patient and helpful.
21. lokakuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hello Rosanna,
Thank you for your comments and feedback.
Kind Regards
Lovely leisure centre let down by customer service
This is a fantastic leisure centre; however, this review focuses solely on the customer service experience.
It’s been extremely difficult to contact Yarborough Leisure Centre directly. Every call is routed to a general customer service team who are unable to assist, and when they try to reach Yarborough themselves, they only reach voicemail.
I was given an email address for Yarborough, but after four days, I’ve still had no response. When I called the customer service team again, I was told to “go in person and check,” which is not a practical or helpful solution.
5. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hello Keighley,
Thank you for taking the time to share your feedback.
We're really sorry to hear about the difficulties you've experienced trying to contact Yarborough Leisure Centre. We understand how frustrating it must be to feel unheard, especially when you're trying to get support.
Your comments about the customer service process have been noted, and we’re actively working to improve communication between our centres and our support teams.
We appreciate your patience and are sorry that the suggestion to visit in person wasn’t practical for you.
In the meantime, if there's anything specific you need help with, please feel free to reply here or email us at customerservices@gll.org and we’ll do our best to assist you.
Thank you again for your feedback—it helps us improve.
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Ash
Thank you for your review.
We apologise for any inconvenience this may have caused during your visit to Yarborough Leisure Centre.
Your feedback has been forwarded to the General Manager for review.
We hope this helps address the issue you raised.
Kind Regards
Amir
Previous member
Previous member. Gave other gyms a go. Great community here. Back home!
8. lokakuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi John,
Thanks for your review.
We are so pleased to welcome you back to Yarborough Leisure Centre!
We appreciate your custom and loyalty!
Warm Regards
Hazal
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Mr B
Thank you for your review and welcome back!
We are very pleased to see that you are enjoying your experience at the Yarborough Leisure Centre and you have had the opportunity to meet the centre staff.
Kind Regards
Amir
Great so far.
I had a tour round the venue before I rejoined and was impressed with the refurbishments and how clean everything was. I have done 1 class, Body Pump with Jamie-Lee which was excellent and I am looking forward to more additions to the timetable e.g Body Step. My only disappointment was the air conditioning in the studio which isn’t any different to the way it was previously. There are no more working A/C units and unless you stand under one of the units at the front you can’t feel it. Maybe this is something that could be addressed in the near future?
26. syyskuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Annette,
Thank you so much for your thoughtful review and for rejoining us at Yarborough Leisure Centre! We're delighted to hear you were impressed with the refurbishments and enjoyed your Body Pump class with Jamie-Lee — we'll be sure to pass on your kind words.
We really appreciate your feedback regarding the air conditioning in the studio. We're sorry to hear it's not meeting expectations and understand how important a comfortable environment is during workouts. Your comments have been shared with our facilities team, and we’ll look into possible improvements.
We're also excited to hear you're looking forward to more additions to the timetable — Body Step is a great suggestion! Keep an eye out for updates, and feel free to share any other ideas you have.
Thanks again for your support, and we look forward to seeing you again soon!
Kind Regards
Great venue and staff
Great swimming lesson for our 4 year old granddaughter
Good facilities and patient instructors
24. syyskuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Julie
Thank you for your review.
It's wonderful to see that your granddaughter is enjoying her swimming lessons, and the instructors are delivering a good service.
We hope your granddaughter continues to enjoy the lessons and reaches her goals with us!
Kind Regards
Amir
First time back at Yarborough since April 2025
First time back at Yarborough since Active Nation closed. Swimming 60+ Was very impressed with the refurbishment. Good to have lockers working again. Liked the additional steps into the pool to help as I often struggled to get out after my swim. Reception staff very helpful and friendly. Went to gym for first time 23/9/25. Equally impressed with new machines. Generally impressed with Better. Good to be back.
19. syyskuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Brenda,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the newly refurbished Yarborough Leisure Centre.
We have also passed on your comments to the centre!
Warm Regards
Hazal
It was nice and clean
It was nice and clean. Happy that my classes are still going. Bit expensive for me but will keep it as long as I can
1. syyskuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hi Maya,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Yarborough leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
General early impressions.
Pleasant, amiable staff, all Very helpful.
Excellent Equipment and gym not yet too busy - early days?
26. elokuuta 2025
Vastaus yritykseltä Better - Yarborough Leisure Centre
Hello Glenn,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you and that you are enjoying our facility.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
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