I have just joined Better and i am so impressed with the how clean the leisure centre is and there are so many classes i can join and the gym is huge. Looking forward to my fitness journey with Better... Näytä lisää
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Sijainti
Vaihda sijaintiaGuildford Road, KT22 9BL Leatherhead, England, GB
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Katso, mitä arvostelun kirjoittajat sanovat
All staff are friendly and helpful, especially jiaun always take time to take time to talk to us.Matt on the reception took time to explain about my membership
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Couldn’t believe the improvement to this leisure centre since it has been taken over by Better. Good value membership, helpful and friendly staff, plenty of parking. Glad to see the facilities are wel... Näytä lisää
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Leatherhead Leisure Centre has improved enormously since Better took over. A lot of improvements were necessary and obviously they can’t all be done at once, but the changes made have been welcome... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Yhteystiedot
Guildford Road, KT22 9BL, Leatherhead, England, Yhdistynyt kuningaskunta
4,6
Erinomainen
84 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good staff and all facilities are very…
Good staff and all facilities are very modern and new.
1. joulukuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Avtar
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Leatherhead Leisure Centre and you have had the opportunity to meet the centre staff!
We hope you reach your health and fitness goals with us, and thank you for choosing Better.
Kind Regards
Amir
Really lovely gym
Really lovely gym. All clean and well looked after equipment I was very pleasantly surprised
30. joulukuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Rachel,
Thanks for your review.
We are so pleased to hear that you are enjoying Leatherhead Leisure Centre!
Warm Regards
Hazal
Very good leisure centre
I have recently joined this Gym. Very nice Leisure centre. The staff are very kind and very helpful. cafe is very nice and even the staff over there who are working are very kind. I am being following Yoga ,the teachers are very kind and helpful.The atmosphere is very good & clean.
i haven't used all the facility yet.So do not know about Swimming pool areas and other classes yet. That is why not giving 5 star now.
Furthermore, the reason I didn't give 5 star because all the time staff are not around in the gym. i was there more than 1 hr doing gym staff were not there, I have to get help and advise from the members who were there to use the machines. Don't know whether they are showing me correctly.
5. joulukuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Thank you for sharing your experience at Leatherhead Leisure Centre with us, Susie.
We truly appreciate your feedback, as this will help us improve.
Kind Regards
Kera extremely helpful and good at…
Kera extremely helpful and good at explaining what is going on, what needs to be done etc
26. marraskuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hello Sue,
Thank you for your comments and feedback.
Kind Regards
Lee was great and has given me a great…
Lee was great and has given me a great program to help get my bones stronger.
31. lokakuuta 2025
Easy & quick to book my classes using…
Easy & quick to book my classes using the app and great to see what other classes are available to me. Quick access to enter Leisure Centre.
21. lokakuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Mrs Siobhain,
Thanks so much for your feedback!
We're really glad to hear that you find the app easy and quick to use for booking your classes.
It’s great to know that you’re enjoying the convenience of seeing available classes and having easy access to the Leatherhead Leisure Centre.
Warm regards,
Kaisha
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Jean
Thank you for your review.
We’re thrilled to hear that Lee provided such an informative induction! We hope you can apply the knowledge gained during your gym sessions.
Kind Regards
Amir
Swim/sports hall and staff
Each member of staff has been extremely helpful and pleasant. I joined with the £38 membership which means if I visit on average 3 times per week it works out to £3 per visit which is a fair price. Others users of the centre have been very welcoming. The swimming pool changing/shower areas are rather tired looking but I have been told they are due for an upgrade. A bright and spacious building. The sports hall all very clean with good badminton and pickle nets.
26. syyskuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Frances
Thank you for your review.
We are pleased to see you are enjoying your experience at the Leatherhead Leisure Centre and that the price plan works well for you.
It is also great to hear that the staff and other members have made you feel welcomed, and we value your feedback concerning the changing facilities.
Kind Regards
Amir
Easy booking system
30. syyskuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Kieth
Thank you for your review.
We are very pleased to see that you find booking with us easy, and we hope you enjoy the various class sessions and facilities available.
Kind Regards
Amir
Friendly and welcoming, great facilities
Couldn’t believe the improvement to this leisure centre since it has been taken over by Better. Good value membership, helpful and friendly staff, plenty of parking. Glad to see the facilities are well used. Other users are smiley and polite. Opening my membership went a bit wrong but the staff at all levels were prompt and helpful sorting it out. Impressed.
17. syyskuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hello Saffin,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Better Gym Bradford.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Kind regards
Aaiasa
Warm Regards
Very happy
So far so good- the gym I joined is very well equipped, the staff are friendly and helpful and the cost is within my budget. The online booking system took a little getting used to but it’s actually a great idea. I wish there was a way of suspending membership for reasons like travel since I am away overseas for 5 months a year but I think for most people paying on a rolling direct debit is great.
17. syyskuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
HI Cgfrance
Thank you for your review.
We are very pleased to see that you are enjoying your experience at the Leatherhead Leisure Centre and that the monthly price plan works well for you.
We also appreciate your thoughts on the membership freeze options, and we will pass your feedback on.
Kind Regards
Amir
Really good online booking system and…
Really good online booking system and all new equipment - great! 😊
2. elokuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hello Aston,
Thank you for your fantastic review!
We are so delighted to hear that our services is enjoyable for you to book on.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great classes and clean changing rooms
Great classes and clean changing rooms
Brilliant classes, good instructors. My children do the swimming lessons which are good, and they are small groups of children. Changing rooms are clean and big and never busy.
3. heinäkuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Sarah,
Thank you so much for your kind words!
We're thrilled to hear that you and your children are enjoying the classes and swimming lessons at the Leatherhead Leisure Centre. It's great to know that our instructors and facilities are meeting your expectations, especially the clean and spacious changing rooms. We really appreciate your feedback and look forward to seeing you again soon!
Warm regards,
Charmaine
the equipment in the gym is varied
the equipment in the gym is varied .
the stairs and changing rooms are very dirty .
there is not any air conditioning in the changing rooms
26. kesäkuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Dear Miss K. Spooner,
Thank you so much for taking the time to share your feedback with us. We're very sorry to hear that our facilities did not provide the positive experience we aim to deliver.
Your comments have been forwarded to the Centre Team for their review and consideration.
We truly appreciate you bringing this to our attention, and we hope your next visit will be a much more positive one.
Kind regards,
Sarah H
Informative enthusiastic staff
Informative enthusiastic staff, good keen gym ambiance.
4. kesäkuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Andrew,
Thank you so much for your kind words!
We are delighted to hear you found our staff informative and enthusiastic — we take pride in creating a welcoming and motivating environment. It's great to know you enjoyed the gym's ambience as well. We look forward to seeing you again soon and supporting you on your fitness journey!
Warm regards,
Charmaine
GREAT STAFF
On arrival receptionist was friendly happy to help
My induction was with Lewis who made me feel at ease and took on board what i was saying
He was polite knowledgable and helpful
2. kesäkuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Jenny,
Thank you so much for your kind words!
We’re delighted to hear that our receptionist made a great first impression and that Lewis provided a welcoming and helpful induction experience. It’s wonderful to know he was able to put you at ease and assist you effectively. We truly appreciate your feedback and look forward to continuing to support you!
Warm regards,
Charmaine
Better at Leatherhead with Darren Pope and team delivering improvements
Leatherhead Leisure Centre has improved enormously since Better took over.
A lot of improvements were necessary and obviously they can’t all be done at once, but the changes made have been welcomed with more in the pipeline.
The manager is a breath of fresh air. Very approachable, a good listener and keen to get things right for his customers.
I’m looking forward to the next programme of improvements.
Keep the good work coming Darren.
18. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Chris
Thank you for your review.
We are delighted to hear that you've noticed and appreciated the improvements at Leatherhead Leisure Centre since Better took over. It’s great to know that the changes made so far are making a positive difference, and we’re excited about what’s still to come.
Your feedback will be passed on to Darren and the team to review, and we hope you continue to enjoy your experience with us.
Kind Regards
Amir
Good classes
Whilst I really have enjoyed my recent classes the instructors at both classes did not ask if anyone was new or if anyone has injuries etc that they needed to know about . One class that was supposed to be 45 minutes was 30.
23. huhtikuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Collette,
Thank you so much for your feedback—we’re really glad to hear you’ve been enjoying your recent classes at the Leatherhead Leisure Centre! We also truly appreciate you bringing these concerns to our attention. It’s very important to us that every participant feels safe, supported, and informed during each session. We’ll make sure to remind our instructors to check in with new participants and ask about any injuries at the beginning of class. Regarding the shortened session, we apologise for the confusion and will look into what happened there to ensure consistency moving forward.
We hope to see you back again soon!
Kind regards,
Charmaine
Really enjoyed Caroline’s yoga today…
Really enjoyed Caroline’s yoga today and started my journey into gyming! Very nice gym - all new!
23. huhtikuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Sally,
That’s awesome to hear! We’re so glad you enjoyed Caroline’s yoga class at the Leatherhead Leisure Centre and that you’re starting your gym journey with us. We hope you continue to have a great experience with the new equipment and classes. Keep up the great work! 💪✨
Kind regards,
Charmaine
Great teachers
Great teachers
Would like more classes in early afternoon 12-2 pmish and some classes v busy so hard to get into eg Yoga on a Monday morning so would love that teacher to be offered more classes
23. huhtikuuta 2025
Vastaus yritykseltä Better - Leatherhead Leisure Centre
Hi Rachel,
Thank you so much for your kind words about our instructors at the Leatherhead Leisure Centre – we’ll be sure to pass that along to them! 😊 We really appreciate your feedback about class times and availability. We’re always looking for ways to improve the schedule, and your suggestion for more early afternoon classes and additional sessions with our popular yoga instructor is super helpful. Stay tuned – we’ll see what we can do! 💪🧘♀️
Warm regards,
Charmaine
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