Money was taken from me in March. After I chased the delivery of my order, and received a 'this email address is unkown' the website was changed to say they had changed ownership. I am not sure if thi... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Brought 2 sets of lights to a total of £702 , on the 7th February and waited the 3 to 4 weeks delivery, after 5 weeks we emailed Bespoke lights and then recieved a email from "Lynn" that they... Näytä lisää
Yritys on vastannut
Such lovely lighting products, great website and speedy delivery. My lights arrived carefully packed, perfect condition for fragile items, speedy delivery. They haven’t been fitted yet…but they wi... Näytä lisää
Dreadful DO NOT BUY took my money £504 on 1st Jan for a light they don’t have and can not get, tried to sell me something I didn’t want, Lyn was happy to email me when trying to sell me something I d... Näytä lisää
Yritys on vastannut
1,8
Välttävä
30 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Money was taken from me in March the product didn't come.
Money was taken from me in March. After I chased the delivery of my order, and received a 'this email address is unkown' the website was changed to say they had changed ownership. I am not sure if this is true or if it is a fake set up and a scam. That they have now just reset to keep money and then reopen.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Do not use this company
Ordered two lamps in March 2026 received email from Lyn saying company was going into liquidation and to contact the liquidator.
No reply from Liquidator and the company is still trading ad taking orders. What is going on?
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
*WARNING
*WARNING: EITHER A SCAM OR IT HAS GONE BUST* Ordered months ago. Calls and emails ignored. Having to reclaim via the credit card company. Do not order from this company!!
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Money gone , No lights , and in LIQUIDATION
Brought 2 sets of lights to a total of £702 , on the 7th February and waited the 3 to 4 weeks delivery, after 5 weeks we emailed Bespoke lights and then recieved a email from "Lynn" that they are in liquidation and to contact the liquidator.
We have twice with no response.
We have noted that the Bespoke lights website is still active as well as other lighting supply businesses offering the exact lights ,under a different name , but trading from the same address .
Stay way clear.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
BLC…in liquidation????
Just received an email from Lynn at BLC telling me they’ve gone into liquidation- HELP!!! I’m £600 out of pocket.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
For heaven sake don’t buy from this…
For heaven sake don’t buy from this company they are liars. I put an order in, waited four weeks, contacted them to ask where my order was and they said it will be slightly delayed but don’t worry. Never heard from them so they never intended to send the item. Fortunately I got my money back from the bank, not from the company. STAY AWAY
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
DREADFUL COMPANY
Dreadful DO NOT BUY took my money £504 on 1st Jan for a light they don’t have and can not get, tried to sell me something I didn’t want, Lyn was happy to email me when trying to sell me something I didn’t want. I asked for a refund it’s now 19th Jan and NO REFuND and will not reply to my emails, will now go to credit company to Investigate fraud.
DREADFUL COMPANY
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Poor experience
Twice the price of other retailers for the same item and, when I cancelled the order, I was told the refund would take 10-14 days.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
I wish I’d read the reviews before…
I wish I’d read the reviews before buying from this co. Simply awful customer service. Lampbase arrived damaged, clearly not checked before being sent, so no quality control in place despite their terms and conditions, and a nightmare to return.
30. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Lovely lights and the BEST customer service
Lovely lights and the best customer service EVER. Thank you Lynne and the team. I bought some gorgeous lights a few years ago and took them with me when I moved last year, But in the move some fixing plates were lost and the ceiling was a different height so I needed some extension rods. The sales team sourced both of those items for me at different times, they were extremely prompt in the their communication and so helpful . i wish other companies followed suit.
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Not impressed
I wish I’d experienced the kind of service mentioned in the 5-star reviews; my experience was so poor that I’m sorry to be giving one star. I ordered two lamp bases only to find out two weeks later, when I contacted them to chase my order, that not only were they not in stock, but they were also no longer being manufactured. I asked for a refund on 29th October and was told it would take 10-14 days for the money to appear in my account. I was still waiting for my refund on 18th November and so had to contact them again (the money was then refunded immediately). No apology was forthcoming; in fact, there has been a complete lack of customer service overall. This has been one of the worst online shopping experiences I’ve had.
16. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
I have found Bespoke Lights products to…
I have found Bespoke Lights products to be accurately described and their service prompt
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Great Product and Customer Service
We found the light we wanted and ordered it. Unfortunately, despite the large amount of packaging, the glass shade was damaged, presumably in trasit. After a phone call the problem was resolved easily and quickly with pictures of the damaged part emailed to them. The replacement arrived and the light fitted, which we are truly delighted with. Thank you Alix and Emma for your speedy response
Stuart
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Really pleased with my new chandelier…
Really pleased with my new chandelier and wall lights, they even followed up with bulb suggestions. Delivery was really quick and the lights were well packaged. They look ace and competitively priced. Would definitely use them again.
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Such lovely lighting products
Such lovely lighting products, great website and speedy delivery. My lights arrived carefully packed, perfect condition for fragile items, speedy delivery. They haven’t been fitted yet…but they will look gorgeous over the mirror in my bathroom. Highly recommend this business
Thanks
Janet
6. syyskuuta 2023
Oma-aloitteinen arvostelu
Great products and lovely staff
Made a few enquiries about external gate post lights, always got a prompt, helpful and friendly response. Found the perfect lights, with correct bulb details to order at the same time. Arrived well packed. Can’t wait to see them in place, I will add photos as soon as they’re fitted. Great company to deal with, a real family feel about the service.
31. elokuuta 2023
Oma-aloitteinen arvostelu
I ordered 3 bulkhead Captains lights…
I ordered 3 bulkhead Captains lights online and received them a couple of days later. Excellent quality and service so I highly recommend.
18. elokuuta 2023
Oma-aloitteinen arvostelu
Friendly, helpful staff
I purchased a lamp from this company and the team from the start were so friendly and helpful. Provided regular updates on the progress of the order. Would definitely recommend!
29. kesäkuuta 2023
Oma-aloitteinen arvostelu
Superfast delivery fully tracked of…
Superfast delivery fully tracked of excellent quality lighting. Great communication, an absolute pleasure to do business with. Highly recommend!
19. huhtikuuta 2023
Oma-aloitteinen arvostelu
Good all round
Bought a Tiffany Lilly table lamp, made in the UK at a reasonable price. The manuacture and delivery of the lamp was faster than anticipated. The lamp was well packaged and the quality was fantastic. Much better than similar, cheaper table lamps I have seen and much more weight to it, Good communication throughout.
29. maaliskuuta 2023
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.