Besafe Corporation Limited Arvostelua 

Vastaus yritykseltä Besafe Corporation Limited

9.12.2014

Dear Customer
Please accept my apologies for any inconvenience caused. Your feedback is extremely valuable to us.
Heat, sun, oils, and chemicals all can weaken condoms, making them more susceptible to breakage. Please keep condoms away from heat and light, which can dry them out, and don't use oils or lotions with a condom. Carrying a condom in your wallet, where it may be folded or sat on, can also wear down the material and cause the condom to break. Also, please don't open a condom with anything sharp, like scissors or teeth. Condoms may rip during use if they don't fit properly or if they are not put on correctly (such as not leaving enough room at the tip of the condom). They also can tear if there is too much friction and not enough lubrication, or if the condom comes into contact with a person's finger nails, rings, piercings, teeth, or other sharp objects.
I can assure you that Besafe Condoms are not poorly made. Besafe strictly follows ISO Standards to produce our products. Our products undergo rigorous quality assurance designed to comply with or exceed applicable international standards. Numerous in-process controls during production and several tests are completed throughout the manufacturing and packaging process. Additional pre-shipment tests are also carried out before delivery of our products to customers.
I would very much appreciate it if you kindly send us an email and explain how the accident occurred. This will help us to investigate the the cause of breakage.
Thank you,


Keyvan Khodakhah
Director Manager

Vastaus yritykseltä Besafe Corporation Limited

9.12.2014

Dear Customer

Thank you for your valuable feedback. Please accept my apologies for any inconvenience caused. Let me explain it to you better how we get orders and ship packages to our customers. We use automated dispatch method which prints billing address on the right and shipping address on the left side (sticky label) of our invoice sheets.
While you are checking out if you choose same address as your billing address for shipping then system will automatically print that same address on the sticky label of the invoice sheet and your package will be delivered to that address.
To insure your package will be delivered to correct address next time, please write your delivery address on shipping section when you are checking out.
Thank you,

Keyvan Khodakhah
Director Manager
www.besafe.uk.com

Vastaus yritykseltä Besafe Corporation Limited

9.12.2014

Dear Customer
We are sorry to hear you have had bad experience with BeSafe condoms. Ensuring the quality of our products is of fundamental priority and we will investigate this non-conformity.

All Besafe condoms are electronically tested for pinholes in the manufacturing area. This is accomplished by subjecting them to a high-voltage test that rejects individual condoms that, due to pinholes, allow current to be conducted across the rubber film.

Each electronic testing machine is validated prior to being put into service. In addition the equipment is continuously checked by examining statistically selected samples from each machine and utilizing the water test method throughout the production day.

If a machine is found to be malfunctioning, it is shut down and examined by the engineering staff and is not restarted until the problem is corrected. Product found to have failed testing by established statistical process control procedures is destroyed or is subjected to electronic testing again.
Heat, sun, oils, and chemicals all can weaken condoms, making them more susceptible to breakage. Please keep condoms away from heat and light, which can dry them out, and don't use oils or lotions with a condom. Carrying a condom in your wallet, where it may be folded or sat on, can also wear down the material and cause the condom to break. Also, please don't open a condom with anything sharp, like scissors or teeth. Condoms may rip during use if they don't fit properly or if they are not put on correctly (such as not leaving enough room at the tip of the condom). They also can tear if there is too much friction and not enough lubrication, or if the condom comes into contact with a person's finger nails, rings, piercings, teeth, or other sharp objects.
I can assure you that Besafe Condoms are not poorly made. Besafe strictly follows ISO Standards to produce our products. Our products undergo rigorous quality assurance designed to comply with or exceed applicable international standards. Numerous in-process controls during production and several tests are completed throughout the manufacturing and packaging process. Additional pre-shipment tests are also carried out before delivery of our products to customers.
I would very much appreciate it if you kindly send us an email and explain how the accident occurred. This will help us to investigate the cause of breakage.
Thank you,

Keyvan Khodakhah
Director Manager
www.besafe.uk.com