Berry Heathrow BMW Arvostelua 

For those who want service car in Berry Croydon just check prices first with different BMW garages as it looks like this one is most expensive one... I call them to get price for brake fluid service...Price £121 for my car...I also check different BMW garages where them price was £94...Told them about it and they reply that's because they are Berry....Just took my car to different dealer....
Year ago I did Oil service with them....similar story,been told £468 for Oil service, after I checked different BMW garages...I was in shock, different main dealer garages was charge for that same service £226...I call back BMW Berry in Croydon and asked for manager...I told him about price issue and finally they change price from £468 to £226...

Be aware...

Berry Cobham.
Looking for another car to replace the KIA, having had BMW's in the past decided time for a change.
Our salesman was Alex Clark, who was professional, charming and knowledgeable.
We saw the car immediately on arrival, and from that moment we felt relaxed and comfortable, no pressure.
Alex made us feel very welcome, as did Peter.
The attention shown to us was a rewarding and pleasant experience.
Thank you.

Problems and lenghtly email exchanges with customer service member who caused unnecessary problems and issued multiple unjustified requests like a request to "provide a separate invoice for service pack" on £75k BMW when in fact the BMW was bought with a service pack and they can see it in their system. Also the prices are unbelievably high.

Worst BMW franchise, this is the worst dealership they own too. Don’t even bother.

I took my Mini to West Drayton shop of Berry Heathrow group.

On the beginning they were so nice and attentive,but they were faking. PRETENDING TO HAVE A GOOD CUSTOMER SERVICE.

One day before I took my car to them Gurbakhsish Bhullar( Sales Manager) sent me an email which had the following content:

("I hope you're well. I have seen that you're bringing in your car tomorrow and wondered if it'll be okay to carry out a part exchange appraisal on your vehicle as we may be interested in buying it from you?

If this is something that you are interested in, just let me know or by letting a member of my sales team know when you drop your car off tomorrow.

If you were interested in part exchanging your car, we are currently offering additional loyalty contributions in these circumstances.

Let me know if you need any other info.

Thanks again,

Gush,")

I requeste them to do a MOT,change the antifreeze and a full service in my car.

I left my car with them on Monday morning . On Tuesday they called me saying that the car failed on the MOT. For pass the MOT I would have to change the tyres. £69 per tyre. I told them to change.

On Tuesday afternoon they called saying there were some problems with the car. They advised me a full diagnosis. I told them they could do a full diagnosis. I would pay for it.

Thursday I was at work and they call me. They said I would need to change the timing chain. They said that I would have to pay £5500. If I want to go ahead with the change of the timing chain , and the other services( full diagnosis,tyres,MOT,FULL service). I told them no way I paying £5500 and I wanted to take my car home.

When I went to pick up my car On Thursday evening,I had to pay £1350 for MOT,FULL SERVICE, change Tyres and full Diagnosis and change the antifreeze.
When they changed the tyres, they passed the car in the MOT.

On FRIDAY morning,I called them asking about the full diagnosis. The woman said that they didn't do any full diagnosis and they didn't know what WAS wrong with the car. She said it would be better if they could have a look in my car. She said that they would charge minimum £100 per hour.
( Bare in mind that I already paid for this service).

After this horrendous experience. I took my car to a GOOD BMW specialist. He said that wasn't necessary to change the timing chain. Also confirmed that the antifreeze liquid was not change, it was missing a protection on the box where is the timing chain also they managed to create a small oil leakage. ( I contacted Heathrow Berry. The manager was so rude and dismissed what happened to my car. He claimed that his technicians have a lot of experience with BMW and Mini). I doubt it.

Adding to all of this , in the taxes letter of the vehicle it was saying that the MOT certificate was not appropriate.

Well Done 👏 Berry Heathrow group for YOUR RIPP OFF scheme. I've done a complain to the BMW representative in UK .

Apparently, you have been ripping off other people. I came across with some of your ex clients who were ripped off. "Carry on with your good job".

If you ever use Berry Heathrow Group services. Make sure that there are no bolts missing in the car. When I took the car to the BMW specialist they found that 4 bolts were missing in the car. Before I took the car to the Berry I had the 4 bolts 🔩.

I've taken my BMW M135i (2019) model for standard services which they complete without hassle or complaint. However, I've taken the car to them 4 times for a nasty sound when I brake and reverse and on the last occasion (7th October 2021) I also had a video showing me reversing with the loud sound. I was previously told by one of the service desk people that the sound stemmed from brake calipers which they changed on her company issue car. Various BMW forums indicate the same.Berry however won't fix the car, which is on warranty, as the car doesn't make the sound when it it with them. The car is on warranty, I have it less than a year and its been in 4 times for the same thing. Quite frankly at this point I'm expecting them to take my word for it and the video clearly indicates whats happening. I've now been told when I hear it again I should bring it back and maybe leave it there for a week. The car is making the sound immediately after I fetched it from the workshop.

Bought used car from them.Dan Jas Chris Iqbal ..all good guys would do it again.

Please read this review as I am only trying to avoid expense YOU end up having to pay due to damage they cause and deny all knowledge.
I took my 7 series into BERRY Heathrow,Horton rd,had scheduled 2 door trims and 2 exhaust tips to be changed,upon picking the car up (Thursday)it all looked ok,I then washed my car that weekend (Saturday) as I did the previous weekend before dropping it to them,only to find really bad scuffing underneath both sides on the front bumper,so I called and was asked to return for them to view it.after they had seen it there was a typical answer from (the most experienced person from the workshop ) and also the (head of business) “ that’s old and has been done over time “….“couldn’t have been done by us “ !
The plastic was still hanging down in little threads as if it had been grated by a metal ramp or bed of a recovery vehicle so clearly it was freshly done,I actually thought taking the car in that they would hold they’re hands up admit that they had cocked up and repair the damage that THEY had caused to my car,it’s probably now going to cost me the best part of £500 if I have to get it resolved myself.
I’m actually disgusted with the fact that they took my car and we’re responsible for it while in their possession and it came back to me with more damage on it than it went in with and they TOTALLY fobbed me off and passed the buck just so they didn’t have to repair it.I WILL BE TAKING THIS FURTHER but for now I had to advise you of my BAD experience with them and really hope this deters many of you hard working people like myself from taking a loss because of them.I wouldn’t touch them with a 10 foot barge pole,I would DEFINATELY advise to go to a different dealer.

Collected my 6 series coupe from Mark Kevin on the 17th August,everything was professionally done and made simple by Mark who obviously enjoys his job with customer service second to none,nothing is too much trouble,greatly appreciated

I recently purchased an X1, and dealt with Caroline. She was excellent. She was efficient, pleasant and so reliable. She kept me informed all the way through and when I picked the car she dealt with the paperwork quickly and for me in a totally stress free manner. She ensured that I knew everything about the car before I drove off and was patient, throughout. I will always use this dealership going for my car purchases. Also the Manager approached me before I left to thank me for the business. I thought customer service like that was a thing of past!

Booked my car in for mot and 3 days on and nothing. When finally got through third time trying, was told it had failed but couldn’t explain how. They were supposed to contact me this afternoon but not heard and now they’re not answering again. This will be a week before I get my car back. Utterly useless!

Bought a nearly new 7 series from this outfit in June. Was the worst purchasing experience of my life.
After sales is none existent and many of the comments I have read on Trustpilot resonate with my own experience of Berry BMW Croydon. To list the issues I experienced:
- Not interested in returning my initial sales enquiry
- Bad attitude towards the sale, like I was doing them a favour purchasing the car, didn’t know details of offer advertised and argued with me to provide evidence which was publicly available
- Lack of reply to my complaint from person I wrote to
- Ended up giving me extras with the car, following numerous errors, in recompense for my trouble
- Called to collect car when notified and it wasn’t ready (wasted trip which took 2 hours each way)
These are just some of the issues I experienced.
I reported these to the dealer and was promised a call from the dealership post purchase/ collection, the call promised never came but thankfully my local BMW dealer at Leigh on Sea is much better than this outfit and this is where I will be taking the car for anything in the future.

My new M440i car was booked in at Berry Croydon to check the Satnav system as I was experiencing hiccups. I called to check if it was ready and spoke to a gentleman by the name of Pronab ( I hope I am spelling his name correctly if not I appologise) who informed me that there wasn’t a problem with it but that I could you Appleplay maps as an alternative which the car is equipped with. I was also told to ask for him when I picked the car up and that he would help me set it up.

On arrival I did as he asked expecting him to explain it to be ( bearing in mind I am not an avid technology buff) but he came outside instead and showed me how to do this physically. I have to be honest and say that this is far and beyond the service I expected to receive. It was the end of the day when most people cannot wait to go home so to be this helpful at this time was amazing. I was blown away by his patience, knowledge and kindness. I have NEVER received this kind of service at Croydon and the majority of the time it has been awful or mediocre at best. But this young man is a credit to your branch and I hope you not only pass this on to him but look after him because this is the type of advisors that you need to have in order to gain your customers trust because it has been years that I have not been happy with your service. This experience has given me hope that maybe things will be different in the future.

Bought a BMW from Kingston and right from the start the standard of service was very poor and even when I complained I had no response from the sales manager or the business manager. I dont think they really cared ! 😒

Berry Cobham 02nd August 2021:
Arrived this morning at 08:15 for an oil change and diagnostic test, which had been confirmed booked since 17 June 21!!!
After waiting while paper (!) lists were checked I was informed "ah, the booking hasn't come across from Inchcape" (Inchcape sold the dealership to Berry) and, sorry, can't do the service today we are fully booked.
Just incredibly bad service that, obviously, no data migration check has been made when Berry transferred the customer data from Inchcape!
No doubt the two big incompetence of the BMW dealership world will blame one another!

Dear Wayne Berry,

I would like to bring to your attention the appalling customer service that I received at your Berry BMW Heathrow branch. In particular from your head of sales, Spencer Jacobs, who has treated me with contempt and utter disregard. Being a loyal customer that has owned several BMWs bought from different dealerships, I expect a certain level of customer service. At the very least I expect to be treated with respect and civility. I received no such service from this branch. I am disgusted at the way he spoke to me throughout our interactions, in which he provided me with no explanation as to why our deal was being reneged upon, and offered zero apologies.

By way of background:

I recently placed an order for a new BMW M3 at your Heathrow branch with Warren Cathcart (Sales associate) The deposit was paid promptly, documents signed and agreement reached over two months ago, with the car scheduled to be delivered on 1st September 2021. Subsequently I asked Warren to upgrade the car to the xdrive package, and Warren sent out the new invoice with the new information/costs for me to check and approve, which was agreed. The next day Warren sent me an email stating that your head of sales was not agreeing to this contract, despite knowing about it for the last two months, as well as taking my deposit and entering into a binding contract. Given that a signed contract was in effect between us this is a breach of contract by your dealership and I reserve my rights to the fullest extent in this regard. Compounding this, I had actually recently cancelled an existing M3 order from another branch as your Heathrow branch was closer to my home and I had entered into a contract with you in good faith and paid a deposit.

My family frequently purchases BMWs and spend considerable amounts of money as we are normally impressed by their level of detail and customer service. Unfortunately, your dealership is a far cry from this, as I have been made to feel humiliated and worthless by your employee Spencer Jacobs. I was intending to spend over £80k which is not an inconsiderable sum, and was about to order another M3 from your branch for my brother. I regret to tell you they I have now decided against this and will never step foot in your dealership again. Furthermore, I am alerting all of my colleagues, friends and family of this incident. I have now placed an order with another BMW dealership, who I originally was going to buy from, and whilst their service is fortunately miles ahead of yours I will now have to take later delivery of the car which has caused me hardship. Accordingly, I reiterate, I reserve my rights under the contract that was signed between us to the fullest extent.

As you are the owner of the dealership, and manage a successful franchise with the BMW brand synonymous with luxury and customer service, I have felt compelled to alert you to the shocking level of customer service taking place at this branch. If customers cannot rely on orders placed with your branch, notwithstanding that a deposit is paid and an agreement is in place, then your behaviour is nothing less than fraudulent and completely unconscionable.

Additionally, I have reported this matter to BMW UK who are conducting their own investigation.

Brought my BMW Compact to Berry Thames Ditton for an MOT because my fantastic local garage (Park Road Kingston) could not fix the air bag light that had come on. So off to Berry. Only silver lining is that they fixed the light. Otherwise: no communication, new wind screen wipers fixed that do not work, left passenger side window open in the rain and car was wet inside. Apparently I had denied other work! They never spoke to me! Not going back there and telling everyone.

Worst service you could possibly imagine, my BMW went in for service and end of warrantee inspection, on collection the works were not fully carried out, complaints went unanswered, several weeks later I received a call from them to bring the car back for so they could fully complete the work. AVOID at all costs!!!!

Wayne Berry ! Great leadership not ! we have been told that our complaint about the standard of service we received doesn’t deserve a phone call back even though I was told twice by bmw UK we would receive one within 48 hours from this I can only believe that the head of business must endorse the bad attitude and service given by the Croydon branch , not professional an embarrassment to the bmw brand

I am amazed that this dreadful dealership only got 73% bad reviews. Everything bad I read I also experienced, says it all really. Astonished that they still represent the BMW brand.