Berry Heathrow BMW Arvostelua 

car in for MOT great service again fro Shirin . Always looked after .

My car (BMW 5series) was recall and I choose this garage to update the software. I add up to change oil service. First, my car was not done for the day which I brought at after 10am, I have to pick it up on the next day.(not impressive). Second,my car had Engine Oil changed - after 1 week there was dashboard sign “oil is on low level”,and started to create white smoke when Idled. Have to top up the oil every 2 days. I telephoned and told them about the issue, seem nobody can help, Very Disapponting and was told they are short staff and no one can help. Not a happy man. Expenses and payment to them is not worth it.
I telephoned to check my car and they said “they have sickness bug going around and was advised to call my own breakdown. My whole point is -have concern to customers and learn how to look after them so they will be satisfied to the service.

Another staff, I viewed and would like to purchase second car however the staff who looked after me - is treating me like I cannot afford it and I do not have any money to purchase a BMW car. Please look after your staff- so no complaints.

once a vehicle is sold, they will not care about you.

Please check the CAR over and over again before taking away.
car got recovered from the motorway and do not have any idea of what the recovery company do.

I wouldn’t ever go back to Croydon bmw in my life, I personally would rather go to a bmw specialist like KMK ( exclusive auto mobile Ltd ) on Neville road in Croydon. Reason being I had a recall for my bmw 640d a EGR replacement when I booked this in with bmw Purley way it was all good my car worked perfectly fine but had a manifold problem but did not affect the performance of my vehicle in any way. But when the EGR was replaced they dropped a bolt on my turbo and did not investigate the where abouts nor did they inform me when I picked up the vehicle. They sent me a video as per normal and gave me paperwork to confirm everything is fine on the vehicle check but the moment I drive my car for several miles my car was u see performing and started making noises, I contacted bmw like anyone would and they was helpful on the phone and invited back to bmw to undergo a formal investigation. When I approached staff at bmw and told them my problem they was quick to point the problem at my manifold and tried to explain to them that this has been an on going problem for several years as your previous reports that you for my vehicle state so - the staff got super defence and made to the whole ordeal uncomfortable ( complete silence for 5mins was weird) and gave me my keys and said we will be in contact. Later on during the day bmw contact me and guess what problem my vehicle was under performing was my manifold, so I respectfully told them this is not the case and that my vehicle was driving like dream until they have replaced the EGR. Agent replied back to say sorry but we would have to replace this part and if the problem is still on going then we can u servo another investigation but this will cost you if we find out it’s not in connection with our repair. I refused and took my vehicle to independent garage KMK. KMK replace my manifold as per the request of bmw Purley way but this did not resolve my problem so I authorise him to undergo an investigation to find the problem, Guess what it was a bolt in my turbo which was dropped when replacing my EGR and the bold was replaced by a stock screw - kmk informed and sent me evidence and I provided that to bmw. They accepted they was at fault took a week to replace my turbo but when I when in to pick up my vehicle as the staff refused to provide any form of information about my vehicle and said the only person that can answer my question is the manager Matthew Cullen which was in for the next few days. When you deal with a huge company like bmw you would expected a certain level of customer service but you get nothing. I had to call bmw over 28 times in a single day to speak to a manager, every time I called no one could find him and no was willing to still provide any information in regards to my vehicle. I had to call over several days and over 50 plus times to get a response from Matthew Cullen. The funny thing is if you make a compliant with bmw customer services - guess what goes back to store you dealt with just to get again deal with the same service once again. If you want a reliable place to take your bmw go to KMK they are transparent and are very informative about your vehicle. The go above and beyond your expectations, truthfully if it wasn’t for KMK then I would of still had my problem.

I bought a Bmw 730d m sport from this dealership, when i collected the car it was supposed to have 2 new front tyres but they only changed one saying the other one doesn’t need changing but this was promised when i agreed to buy the car. I took the car as it was and changed the tyre myself as they promised to refund the money for it but i still haven’t received the money and i made alot of phone calls to them and they said the money will reach my account soon. Also when i agreed to buy the car they told me that the car has got a free service maintenance package active until 2024 but when i checked this with my local Bmw dealer they told me that it is only valid till 2023. I have asked Berry Heathrow BMW to sort this out but i have yet to receive a response. There is no email contact and you get told all the time that they will look into it and call you back but they don’t. If you want a stress free purchase do not use this garage.

Utterly appalling experience with Berry's in general after buying a new M340i the aftercare is abysmal at best so will NEVER RETURN to these incompetents. They charge in excess of £175 per hour and do more damage than repair. Suggest you go to only non franchise BMW being park lane/service centre in Battersea a bit of a track but worth the effort as they at least have some idea about the product.

Bought a 2018 320d , all the sales person wanted to do was sell me extortionate gap insurance and every other type of insurance , I repeatedly told him I didn’t want them but he kept trying to sell me them.Eventually when i told him it would be a cash sale you could see his little face drop and he needed to go and have a chat with his sales manager , this was because he could not make any commission from finance. When finally able to pick up the car it was discovered that the private plate had not been seen so they still had the wrong log book, this meant that the car could not be in my name, this was about 7 weeks ago now and there is still no sign of it , i have sent repeated emails that have been ignored, i also found a small defect on the car when i got it home that should have been picked up on there supposed 120 point check, i more or less was blamed for this and to this date has not been resolved.
I thought that going to a BMW dealership was supposed to be a great experience, unfortunately it has been terrible from start to finish, don’t bother buying a car from this dealership go elsewhere!

Absolutely awful experience with this dealership. Avoid at all costs and do not buy a car from them!!

We understand that sometimes go wrong, but Berry have a complete disregard for standards or putting things right.

We purchased an Approved Used BMW with 10,000 miles on the clock, on the understanding that Berry had completed the 120point Approved Used BMW checks. 3 weeks after buying the car and less than 150miles driven, fault lights alerted us to issues which on investigation highlighted 5 severe issues from worn brake pads to gearbox leaks.
Berry acknowledged that the car could not have been checked properly. Despite several attempts to rectify the same leak we still have the same problem and are being told we need to accept it. We have now been without the car for 5months waiting for the problem to be resolved and Berry are ignoring all communication including solicitors letters.

Totally disgusting.

PLEASE GO ELSEWHERE. I bought a 330e from Berry BMW Heathrow, they sold it with full service history, when I came to p/x it myself 2 years later BMW confirmed it had missed a service so cost me £1500 in lost value. 2 months later Berry sent me a re-printed invoice from a non-BMW garage with no confirmation of parts used claiming this was the service the car had so it was up to date - that service is not recognised on the BMW online system. They are deeply unprofessional, should not be representing the BMW brand and are not interested when they have got your sale. They also agreed a full tank of fuel, when I got there to pick up the car it was empty as they 'didn't have the credit card' I was told I need to fill it up and claim back. I did this, chased several times, sent photos of the receipt - they just ignored me. Unfortunately I live in the midlands so it wasn't worth my cost to return and demand the payment face to face. There are loads of car dealerships - please don't use this one.

I have to change my review as they really know what they are doing. The car is driving smoothly and to be fair Diane knows exactly what the process should be. BMW mini has the experience of dealing with an array of cars daily. They clearly know what they are doing. Thank you x

Excellent service from Berry

Having just received my new X3 from Berry via a finance company I have only praise their Service.
Chris was great, keeping me informed throughout the whole process and going beyond the call of duty.
Sadly I cannot say the same about the finance company, Hippo motor group of Blackburn, who ~I would avoid at all cost...see my review of them.

I purchased a used Mini Countryman from Berry Croydon. The representative that I dealt with Zaheer was simply outstanding....he knows his stuff. Nothing was too much trouble. I also noticed how he interacted with his colleagues to get things done smoothly for me and my Wife....the car is superb and we will be going back to Berry Croydon.
The showroom was clean and the range of Mini's was breathtaking....as was the knowledge that Zaheer furnished us with. I can not speak highly enough of the Croydon Branch....Zaheer is an asset and a credit to your branch, he turned a car sale into an experience that every customer buying a car should experience...a real back to basics approach that made me and my Wife feel so comfortable...by the time we left the showroom it was like saying goodbye to family.....I recommend this dealership 101%
Thank you Zaheer you have made two people very happy.

Amazing how you can get one of your female members of staff to to role play for a YouTube video for someone to collect their new ‘J1zz machine’ on the same week of international women’s day. Then have the handover done on a £100k car by a salesperson wearing a hoodie, jeans and trainers. Not sure how BMW feel about their international brand being represented in this way.

They tried to sell me a used car that clearly had known faults. Having accidently allowed me to view the previous owners details when I asked to view service history (seemed not to care about data protection), I was able to contact them and ask them about the car as I had my suspicions something wasn’t right. The previous owner told me to steer clear of the car because Berry Heathrow had sold them it with problems but they struggled to obtain money back. Please don’t be fooled by the Sales guys and don’t purchase used cars from them.

Extremely outraged by the service from Berry mini and looking out other reviews I’m not the only one !!!
Spoke to someone yesterday about midday and made an appointment to view a car the following day at 3pm . They tried to make it a Monday but we would be working so Sunday suited us . I did have a missed call a couple of hours later but when I called back they were closed .
So me and my daughter went for our 3pm appointment . We were told sorry the car had been sold and did we want to see any other car , errrrr NO .
I was fuming that they didn’t leave a message or call that morning to cancel and waste our time .
I went back in to vent my annoyance , politely !!! I explained it’s not great customer service or manners to treat customers like this . He said he was sorry ( but wasn’t ) and even laughed and said ‘ well I’m on my own and I’ve been busy ‘
I don’t believe the car was sold in two hrs , I think they put a great offer on line to get you to go in and conveniently the car ( that doesn’t exist) has already gone .
To be honest my daughter was warned by a friend they did the same to her
Absolute joke of a dealership and would get no stars but I have to press one to enable me to do this review 🤬

I took my car LR60PZV in for a repair to the side and it came back with damage to the bumper. Berry BMW Croydon are refusing to put this right. I’ve been taking my car to them for ten years for MOTs, servicing and repairs. Am I and my car too old to care for anymore?

Ordered a mini having agreed a spec and discount.
Included in the spec was a drivers assistant package.
Car arrived without that extra but at no time was I told of this during the regular updates on when the car would be ready. Even at the very poor hand over. What I did find that they had taken the price of this off the discount so as to make the total cost what I was expecting.
I think they were trying to con an old man out of £800.
Also couldn’t understand why they never told me

I called Berry Heathrow today to book my car in for a major service. I was told I could be booked in for Wednesday 8th December, which sounded great. I then asked, could I be booked in for when there is a courtesy car available due to my work commitments. I was then told that Berry Heathrow do not supply courtesy cars at which point I was surprised. My local independent garage offers a courtesy car, albeit a Fiat 500c, with a 2 weeks waiting list.

I asked then, could I get booked into another Berry branch, knowing there are 5 Berry branches in and around London. I was then told, I would need to wait unit February 2022, (3 months) if I wanted a courtesy car. Seriously? I've heard of a waiting list for a brand new car due to shortage of chips, but a 3 month waiting list for a service? The service department was quick to get off the phone and hung up right away, looks like she couldn't be bothered to do her job. This is my 4th BMW from Berry Chiswick and Heathrow, but will definitely think before I purchase my next one. It's unacceptable when you spend so much money on a car, but the service is horrible.

BMW Berry Heathrow lacks professionalism!!

After paying a deposit on a used car at BMW Berry Heathrow, the next day I changed my mind and requested a refund, which they advised would take 5 working days. I was then constantly called by the salesman several times a day, including on the weekend for a few days, despite telling him I'm not interested in purchasing a car from them. He threatened to keep my deposit if I didn't call him back. I sought help from a few other staff at the site, but they all ignored my emails.

I made an official complaint through the official BMW website, and finally received an apology from their manager & my refund over one month later! I did not expect such poor customer service from a prestige company they were selling themselves to be. Shame on those involved in this bad experience!!

The customer service from the official BMW group did however have great customer service.

Bmw Thames Ditton- don't ever choose to have a tyre insurance with them. I do have one with them but they told me that I have to pay first my tyre so within ten days my insurance company would return my money. It's been two months already yet my insurance company nor Bmw Thames Ditton didn't give me back my money that I gave. I kept calling Bmw but the responsible person won't answer my calls. It's a FRAUD or RIP OFF !!!