Berry Chiswick BMW (Service Centre) Arvostelua 

Luke in Repairs was great from start to finish. He called me to suggest I bring the car before to go through slight repairs. I took the car in the following week and he was brilliant with his customer service, his advice, follow up and made my visits stress free. The receptionists green you with a big smile and always ready to help.
Very happy with the service received when I visited in May.

This is by far the most appalling experience I've ever had with BMW, and I feel obligated to share it. After a routine service at BMW Berry Chiswick Centre, my car returned with a missing wheel bolt, risking our safety. When I contacted them, they showed no urgency or accountability, forcing me to return the car for rectification. However, before reaching the dealership, the car broke down due to more wheel bolts falling off! The staff's unhelpful attitude and attempts to shift blame onto me only worsened the situation. To top it off, they notified me of additional issues the next day, all stemming from their initial negligence. Now, I'm without a car, deeply disappointed by their lack of professionalism and customer care. A thorough investigation is urgently needed to prevent such negligence from endangering more lives.

Do not take your vehicle to this service centre!!!

Don't go there.
When you are a prospective buyer the nice calls and e mails do not stop.
BUT after a purchase if you are not happy they are not interested no promised return calls or messages. Salesmen and managers
Never available.
Yes I made a mistake, but I'm posting this so
No one else has to go through what I have.
You have been warned.

Hi
I have recently bought a car and car need to be registered in my company name and they have registered the car in my personal name.

Then there manager mohammed promised me that they rectify this issue asap and you can take this car and its been more then 3 months and still not sorted so i have decided to take them to the consumer court.

I & my wife purchased X1 from here. We had an amazing experience dealing with Hamza, who was extremely helpful with the process, throughout the transaction. He took great care in explaining the services and car care products.
Ramin provided adequate information about the financing products and overall the team made the experience a delightful one.

In two days I got accepted for my new car and hudayfah was very helpful with all the paperwork and the amazing video which he took for the car

Guys take your car elewhere. I've had my car for a few months now and has been in this so called garage a few times relating to gearbox issues juddering and vibrating when Accelerating and lack of power. And each time they re saying that the car is fine Even though one of their technicians took it out and said that there What's the vibration under acceleration but NOOOOO to there standards its fine. Their customer service and attitude was awful So I used my initiative and took it to a diffrent dealership for a second opinion and low and behold it needed a clutch replacement.

Do not buy any new BMW from Berry Chiswick. The communication is not working at all. There is no one in the team that you can get any reply. They gave incorrect information and they do not apologize from the customer. The worst experience of buying a car dealer

Customer service is really unpleasant. Lots of waiting, poor communication. Would be much better to automate everything. Why is it necessary to have unpleasant interactions just to fetch a car from service?

DO NOT USE

Absolutely Shocking customer experience.

Lots of promises, BUT, they do not deliver!

Tyrone in the service department keeps promising, but has awful customer service delivery - Non Existent

He has no idea on what Customer Service is.

I asked to speak to a manager, and was advised Tristan will call me back in 10 minutes … still waiting ! The service centre is now closed, so have to again call them back …

Berry BMW Chiswick are diluting the BMW product and services!

At all costs, go elsewhere!

I never usually leave reviews but I have to warn other customers about BerryChiswick BMW/Mini.

I waited for over 6 weeks for the car I intended to purchase “to be ready” after being encouraged to make a deposit of £250. During this time I made 3 wasted trips to their showroom which is over an hour away from me on London Transport.

When the car was eventually delivered, I quickly realised that the car had been mis sold to me and the work promised had not been completed, I also suspected the car had a major mechanical fault. The sales exec that delivered the car was dismissive and said “other customers would have accepted the car”. I explained that I was reluctant to accept the car but was encouraged to keep the car, on the premise they would arrange for the works to be completed in the next fews days. After waiting nearly a week for an appointment to be confirmed I realised that they were messing me about. I asked to return the vehicle and the manager responded saying “we are too far down the line for that” despite me expressing my reluctance to accept the car and having the car less than a week. Only when insisted that I had the right to a “cooling-off period” and my mum got involved did she back track on her claim. They picked the car up the same day and immediately relisted it on their website (notably with a lower mileage than on the metre).

Over a week later my payment of £13k plus a deposit of £250 had still not been refunded to me. I sent several emails and called them a number of times and each time the manager fobbed me off and ignored me. My bank confirmed that the money should have been returned to me on the same day as collection by faster payment which takes less than 2hours to reach my account (the same way i paid). My bank advised me to raise a dispute through them, which I did. I then sent a final email advising the Brand Manager of my intention to report them to the police and Trading Standards as well as initiate legal proceedings against them. Only then did they return my £13k, my bank confirmed that the money had be transferred by faster payment the same day I sent the warning email, which shows they were withholding MY MONEY for no justified reason. I am still waiting for my £250 deposit to be returned.

This is only the short version of my ordeal because I dealt with so much misinformation and unprofessional behaviour over a 6 week period. This was easily one most stressful experiences I’ve had to deal and it really impacted my mental health.

Please approach with caution, these people only care about taking your money and have 0 customer care.

Absolutely awful experience. Waiting 2 months for appointment to fix window. They found break pad need change too. Service should take a day. On day 1 I was told car will be ready next day as they wait for parts to arrive. Day 2 part arrives faulty- car not ready. Day 3 window done but break part arrived incorrect. Day 4 I’m still waiting for manager to call me so I can complain. Overpriced and rude

Chris McGinley has taken 500 pound off my 19 year old daughter as a REFUNDABLE deposit on a 1 series.
My daughter found a better car, therefore asked for her money back, now over 2 weeks later he still has not refunded as promised; despite phones calls, emails and also saying it will take 5 working days. Go to another BMW dealer if you have any sense.

I found a vehicle with them and proceeded to call the sales person Chris H. Initially very helpful and sent a quick video of the vehicle; I was assured the car was in A1 condition as it was a managers car and had done only 2000 miles.
I was very specific about the condition needing to be very good. The sales person got his business manager Rahmin to call; again I asked the same questions regards condition etc and he was plain rude, very dismissive and laughing at the questions I was raising.
I went to view the car; I never go to Brentford it’s well out of my way.
The car had some pretty obvious damage to the rear bumper and deep scratches to the bonnet. It really annoyed me as they were very specific that the car was in A1 condition. The damage only happened that morning apparently.
Agreed to view again once they repair the damage. This went on for days and days and the expected date of completion of the work is slipping and slipping.
Found another vehicle within the same group and bought it in 15 minutes without any hassle, pressure or dubious damage.
The sales person then emailed me and accused me of wasting his time!
If you want service go to Cobham and ask for Bilal…these guys are best avoided.

Bought a used 2 Series Convertible from Berry Chiswick, however after collection and we had driven home, we had our suspicions that the car may have previously been in an accident and that the airbags may have previously gone off, as the airbag cover on the passenger seat was missing and there were small internal signs that the other airbags may have also gone off, along with other suspicious wear and tear signs I hadn't spotted when viewing the car. Having then read previous Trustpilot reviews of Berry Chiswick selling accident damaged cars we made the decision to return the vehicle in less than 24 hours and got our part exchange returned along with a full refund. Having bought 7 previous used BMW's, all from BMW main line dealers, I have always trusted the BMW dealerships and never thought I would need to check whether a used BMW would have previously been in an accident. Be very carefully of buying a used vehicle from Berry Chiswick, especially as this car is now back on sale.

We paid for a diagnosis and repair to our rear parking sensor. Unfortunately they not only did not diagnose the problem, they did not replace the parking sensor which we paid them too. This is akin to downright theft. They then charged us £500 for not making the repair! All discovered 6 months later when the sensor (which we had paid to replace) stopped working - turns out they hadn't replaced it. Gave them a chance to put it right, with evidence and they have refused. Will pursue a case through Trading Standards and return of payment through the Small Claims Court. Reading reviews many have had significant issues with this garage. Bring claims against them - they should be held to our account for not making the repairs you pay for. Please also notify Trading Standards. This garage should be shut down.

One of the most appalling experiences I have ever experienced in my life. My car hasn’t even gone in for the minor service it is booked for but the lack of help and attitude of staff over the phone my god…. I also work in a role which requires speaking to customers and for a brand such as BMW, I’m disgusted to say the least. I was told I cannot get the advisory looked at that has come up in my MOT with my minor service despite the dealership keeping my car all day. After this, i will never buy a BMW again. You should be ashamed in providing such awful service to your customers. I expected better from such a reputable brand. You don’t even try and be helpful. Telling me I need to arrange a date another 2 months away when I booked this 2 months ago.

They have no interest in you unless you are buying a car. If you do buy a new one don’t expect after sales service. It doesn’t exist.

Please avoid bmw and especially this branch. They do not listen to a word you say. And do not take any liability…

I brought a car (M135i) a week and half later I noticed a sound which I thought would go away. But it got worse as I drove it. I reported the problem to Chiswick and I was told to give it a Jet wash as it could be rust or dust. But it sounded different. I emailed again and was told to book it in at the local branch Rybrook Wolverhampton which they told me it was safe to drive as nothing come up on the dash. Sound was getting worse so I called the next day to tell them it doesn’t sound healthy. But advised me the same. So I emailed Chiswick to inform them I would be local to them and if they could check the car but no reply. So I emailed requesting the managers email. Which I got a reply with the recovery number. I called and explained the problem and they advised it was all okay Which then I said can you confirm if the car will always show a default message. They didnt answer this question and told me someone will come out.. so I advised they come to the house I was visiting. But I unfortunately I didn’t get there. And called the recovery team to me on the motor way to find that there was 3 bolts missing and 1 bolt snapped and 1 bolt attached to the car. Which the recovery driver advised if I had driven 50 more yards I could of died.. I rejected the car and they told me I can’t do that.

Awful service. Bought an approved used bmw and when delivered had chip in bonnet and scratches along side.
Very unhelpful, when notified, just wanted to send me a touch up stick or bring back in which was not viable as lived too far away. The car was never checked over properly before delivery to me. Salesman Andy Made empty promises eg cleaning leather seats inside as an incentive to buy, but this was never done. Don’t buy from this garage they are happy to take your money but don’t care after that. Emailed manager and didn’t even receive a reply!