Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I phoned the store in Manchester, right opposite Manchester United Football Stadium, on to discuss purchasing a king size firm mattress. I spoke to a lovely guy by the name of Marcus. Thank you so... Näytä lisää
Made to feel very welcome. Staff were excellent, very helpful and explained everything in great detail. Very pleased with the service we received.
Yritys on vastannut
I am very impressed with this company. I had to use their exchange guarantee and they were extremely helpful and friendly. I have no hesitation in recommending them.
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Manchester White City596
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, Yhdistynyt kuningaskunta
- 1618770581
4,7
Erinomainen
623 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
There was no box to tick to say this…
There was no box to tick to say this was an online purchase .I had had my previous bed from my local store .I wish he had of told me early on in the conversation i was not. I was not quoted prices for other mattresses and was not given my call back as promised.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for taking the time to share this feedback. We’re really sorry to hear about the confusion around your purchase and the experience you had. There absolutely should have been a clear way for you to indicate that this was an online order, especially since your previous purchase was made in‑store. We have requested order details from you so we can contact you to resolve.
Thank you,
Megan at Customer Care
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thanks so much! ⭐
Great value and great service is exactly what we aim for — really glad we hit the mark for you!
Thank you so much for choosing us,
Megan at Customer Care!💜
Helpful
Helpful, knowledgeable and friendly but not pushy
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for giving us 5 stars Clare! Glad to hear our team hit the sweet spot — helpful, knowledgeable and friendly, without the pushiness 😊✨
Sleep well,
Megan at Customer Care💜
Loved the sofa bed
Loved the sofa bed! Easy to put together, looks stunning! The team at the store were very helpful as were the team that did the delivery!
15. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you so much! We’re thrilled to hear you love your new sofa bed — they really are gorgeous, and it’s great to know it was easy to put together too. Fantastic to hear both our in‑store team and delivery team made the experience smooth and helpful. Enjoy your lovely new sofa bed,
Megan at Customer Care
Delivery was really good
Delivery was really good, staffs were polite, friendly, and really quick to assemble.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Manchester White City596
So glad to hear delivery went smoothly! 🚚✨ Polite, friendly staff and super‑quick assembly — that’s the dream team!
We hope to welcome you back soon!
Megan at Customer Care
He got back to me as soon as I phoned…
He got back to me as soon as I phoned up about the mattress which was the wrong one I didn’t have any problem with the delivery. I thought there was free drivers was nice and polite. You kept me informed kept you involved right up to the last minute.
9. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you so much for your feedback!
I’m really glad to hear that the issue with the incorrect mattress was dealt with quickly and that you received a call back as soon as you got in touch — that’s exactly the level of service we aim for.
Thank you again for taking the time to share your experience — it’s truly appreciated,
Megan at Customer Care🌟
Bed purchase
assistant was extremely helpful and didn't hassle us in anyway. The product was delivered and assembled in an efficient way by two pleasant men
27. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Mr Geoff Hill,
We appreciate your feedback! We're so glad the assistant was helpful without being pushy, and that the delivery and assembly were efficient and pleasant.
Team Bensons
Wake up and go to Bensons.
I found the company fantastic to work with, no pressure to buy, give the information you’re looking for, everything went according to plan from start to finish. Arrived on time, bed and mattress lovely quality.
1. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Raymond James Wallace,
We really appreciate your wonderful feedback! We're so glad to hear that you found our team helpful and informative, and that everything went smoothly from start to finish. It's great your bed and mattress are lovely.
Team Bensons
Store guys spot on. Communication after not great
The guys in store helped out a lot. Not pestering us as soon as we walked in. That's what made us go back in. Helpful and give us more options than what they had on display.
The communication after order place hasn't been great. Not knowing exactly what was being delivered and only getting the wardrobe delivered but not the bedside table. We should of been made aware this would be coming separately. Still waiting on 2 items to be delivered so hopefully the communication will be better.
27. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
I’m really pleased to hear that our in‑store team made you feel comfortable and supported, without any pressure as soon as you walked in. It’s great to know that their helpful approach and the additional options they showed you played a part in your decision to return—this is exactly the experience we aim to provide. However, I’m very sorry to hear that the communication after placing your order has not met expectations. This will be fedback internally to see how we can improve,
Megan at Customer Care
everything went as promised.
19. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Really appreciate it! Great to hear everything went exactly as promised.
Thanks again for your support—it means a lot!
Megan at Customer Care
Ask for Jake.
Came in with a rough idea. Used the sleep pro tech. Jake handled everything from there and allowed us to get the best option we needed.
Great customer service. Thanks Jake.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for your fantastic review! 😊 We’re so pleased to hear that Jake was able to guide you through the SleepPro process and help you find the perfect option for your needs. It’s great to know the customer service stood out too. Thanks again, and we’ll be sure to pass your kind words on to Jake,
Megan at Customer Care
Max at the white city store was…
Max at the white city store was brilliant, he spoke to us to understand what we needed and showed us a variety. We have the mattress now and are very happy
21. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We're happy to hear that you had a brilliant experience and that our team member helped you find the perfect mattress. We appreciate your positive feedback and are glad you're happy!
Stewart - Team Bensons
Staff were very kind and helpful.
Staff were very kind and helpful.
They have got some amazing range for beds and mattresses. I am really happy with my purchase and experience at Bensons.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We're so glad to hear that our staff were kind and helpful! It's wonderful that you are happy with your new bed and mattress and your experience with us.
Stewart - Team Bensons
Great instore experience
Great instore experience, with knowledgeable, helpful and friendly staff, nice and easy transaction.
24. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We appreciate you sharing your feedback! We're so happy to hear that you had a great in-store experience with our knowledgeable, helpful, and friendly staff, and that the transaction was nice and easy. Thank you for your positive review – Lauryn at Customer Care 💜
The base and mattress arrived but the headboard didn’t.
The base and mattress arrived but without the headboard. This arrived some 2 weeks late. However, the installers were excellent and efficient and removed all packaging.
13. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We regret the headboard's late arrival. We appreciate your patience and are happy the installers were excellent. We'll review our delivery process. Thanks for the feedback.
Good customer service
Good customer service, helpful, amiable, informative. Will have no hesitation in giving recommendations.
13. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We appreciate your positive feedback and are so happy to hear you received good customer service that was helpful, amiable, and informative. We value your recommendation!
Fab experience with exceptional sales…
Fab experience with exceptional sales assistant Jake would definitely use again
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We're happy you had such a wonderful experience. Our team appreciates your positive feedback and is always here to help you. Thanks!
Stewart - Bensons Team
The whole experience was fun and…
The whole experience was fun and informative. The sales person was so knowledgeable and we are happy with our experience.
3. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We appreciate your feedback! We're so happy the experience was fun and informative, and that our team member's knowledge made it even better. Thanks for choosing us!
Polite
Polite, friendly and knowledgeable staff. No rushing and good advice given. All questions answered.
7. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We're so glad to hear you found our staff polite, friendly, and knowledgeable! We appreciate you noting the good advice and thorough answers you received.
From Tony in your shop to the 2…
From Tony in your shop to the 2 delivery drivers delivering the bed have been amazing from start to finish. I can't fault one thing. Very professional and experienced. 5* service.
9. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We're happy to hear that everyone, from the sales team to the delivery drivers, provided amazing service! We appreciate your feedback and are glad you had a 5-star experience.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.