Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... Näytä lisää
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Sijainti
Vaihda sijaintiaUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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Katso, mitä arvostelun kirjoittajat sanovat
I phoned the store in Manchester, right opposite Manchester United Football Stadium, on to discuss purchasing a king size firm mattress. I spoke to a lovely guy by the name of Marcus. Thank you so... Näytä lisää
Made to feel very welcome. Staff were excellent, very helpful and explained everything in great detail. Very pleased with the service we received.
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I am very impressed with this company. I had to use their exchange guarantee and they were extremely helpful and friendly. I have no hesitation in recommending them.
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Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Manchester White City596
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, Yhdistynyt kuningaskunta
- 1618770581
4,7
Erinomainen
623 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We appreciate you taking the time to leave us this great review! We are happy the pillows were delivered on time and are working out well.
Team Bensons
Excellent service by Tony no rush went…
Excellent service by Tony no rush went through everything brilliant
29. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you! 😊 We’re delighted Tony took the time to go through everything properly—brilliant service makes all the difference. Enjoy your new bed! 🛏️✨
Delivery was on time lads we’re very…
Delivery was on time lads we’re very polite everything went smoothly
30. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We're so happy to hear that your delivery was on time and that our team was polite, ensuring a smooth experience!
Team Bensons
Very Good Customer service
The member of staff (Mariam) was very curteous and helpful. Very profesional service.
Also a big thank you to Ant and Ducan for the smooth delivery and their help in getting the heavy matress to the bedroom.
24. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for your lovely feedback! We’re delighted to hear Mariam provided such courteous and professional service — we’ll be sure to pass on your kind words to her. A big thank you as well for mentioning Ant and Duncan; we’re so pleased the delivery went smoothly and they could help with getting everything safely into place. We really appreciate you taking the time to share your experience!
The overall experience was very good
The overall experience was very good - the order and delivery went ahead on time.
The delivery team (Ant and Duncan) were very professional and very efficient.
23. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you! 😊 We’re delighted everything went smoothly and that Ant and Duncan were so professional and efficient. We’ll be sure to pass on your kind words! 🛏️✨
Friendly and helpful staff showed us…
Friendly and helpful staff showed us everything what we need to know and give us options between high cost and low cost items great service
22. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for your lovely feedback! We’re so glad our friendly team could walk you through all the options and help you choose what suited you best.
Thank you for your positive review - Lauryn at Customer Care 💜
Great Experience
On entering the store we were allowed to browse without being pestered by salespersons. When we had questions we approached Tony who was very helpful and informative. He answered all our questions and prompted us on what we required and made recommendations on the cabinets and wardrobes that fitted those requirements. When we finally made our choice he dealt with us quickly and efficiently making our stay pleasant.
19. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for the lovely feedback! We’re delighted you enjoyed a relaxed browsing experience and that Tony was on hand with helpful, informative advice when you needed it 😊
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for your feedback! We’re really pleased to hear Tony was patient and helpful — that calm, supportive approach makes all the difference 😊
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent Service from Marcus at Benson for Beds
I’ve now visited Benson for Beds twice, and I just wanted to share what a great experience I’ve had, especially with Marcus.
The first time I visited, I was a bit rushed and the store was quite busy, so I didn’t get the chance to fully explore my options. The second time, however, Marcus assisted me and completely changed the experience.
He introduced me to the mattress analysis machine, which checked my pressure points and helped identify the best types of mattresses for me. It showed me four options and eventually I narrowed it down to two that I was deciding between. I took quite a bit of time making my decision, but Marcus was incredibly patient, polite, and helpful throughout, never once making me feel rushed or pressured.
Honestly, it was an excellent experience from start to finish. I’m really looking forward to my mattress arriving and finally getting the best night’s sleep!
Thank you again, Marcus!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you so much for sharing your experience! We’re delighted Marcus was able to turn your second visit into such a positive one. It’s great to hear the mattress analysis helped you narrow down the right options and that Marcus was patient, polite, and never pushy throughout. We really appreciate your kind words and hope you enjoy many great nights’ sleep once your new mattress arrives,
Megan | Customer Care Specialist💜
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We appreciate your high rating and are so glad to hear that you found our team member to be very helpful during your visit with us!
Team Bensons
Very helpful and not pushy
Tony was very friendly, helpful and not at all pushy on sales.
24. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for the great feedback! 😊 We’re so pleased to hear Tony was friendly, helpful, and made your experience stress‑free. We’ll be sure to pass this on,
Megan | Customer Care Specialist
Service is shop is nice
Service is shop is nice . The staff has been very helpful and let us to trial many beds before we decide . The shop in White City is pram friendly and Max is extra supportive when I shopped with my two children .
The only downside is the delivery driver just rushed inside my house without shoe covers and left marks on the first few steps of my carpet :( husband spent half an hour to clean and steam it !
2. huhtikuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for sharing your experience. We’re delighted to hear you received such helpful and welcoming service in store, and that Carol and Max made your visit to our White City shop comfortable and family‑friendly. However, we’re really sorry to hear about your delivery experience and the inconvenience caused by the driver not using shoe covers. We understand how frustrating this must have been and appreciate you bringing it to our attention. We have contacted you today to discuss this further with you,
Megan | Customer Care Specialist
Good product and delivery team
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you! 😊 We’re pleased to hear you’re happy with the product and that the delivery team did a great job. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Everything about the purchase and…
Everything about the purchase and delivery. Good communication regarding delivery and after service. All staff we encountered were very good.
9. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you for your feedback! 😊 We’re delighted to hear everything—from purchase to delivery—went smoothly. Great communication, strong aftercare, and friendly staff are exactly what we aim for. We really appreciate your kind words,
Megan | Customer Care Specialist💜
Excellent service from the salesman
Excellent service from the salesman, not pushy just had the answers we wanted when we asked. No rush, no pressure, very pleasant experience
28. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you so much for your lovely feedback! We're delighted to hear you received excellent service. Our team always aims to be helpful without any pressure, so it’s wonderful to know you had a relaxed and pleasant experience. We really appreciate you taking the time to share your review,
Megan | Customer Care Specialist✨
A little unhappy. What my wife and I liked was the bed we…
What my wife and I liked was the bed we chose to buy, the store representative Shamalla was very pleasant and had a nice manner with a good detailed knowledge of the product.
It was only on arriving home when I studied the invoice that I realised that the amount of the units were not as advertised on the display model. For instance the bed frame was advertised at £849 and the bedside cabinets at £103 each. This would make any discounts much less when told there is £200 off the bed frame only for today.
So naturally we are a little disgruntled and are considering cancelling the order but more so that we were taken in and not studying more closely the advertised cost and what we were presented with
27. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
We appreciate your feedback and are glad you found our representative helpful. We're sorry to hear about the pricing discrepancies you noticed on your invoice after your purchase. After reviewing this we can see the prices on your order are cheaper than advised here and a promotion was added. If you still believe this is incorrect, please contact us with further details so we can review this more. Thank you.
Super helpful and polite.
19. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thanks for the lovely review! So glad you found the team super helpful and polite — that’s exactly what we aim for every day!
Looking forward to seeing you again!
Megan at Customer Care💜
Bensons the bed company …
The lady at Bensons (think her name was Arveen) was very helpful and did the bed test on us both with a special machine they have to tell you what would be the best mattress for you and they suggested 5 which one of them we chose.
23. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you so much for sharing this lovely review!🛏️
We’re delighted to hear that you were looked after so well by Arveen—she'll be thrilled to know her helpfulness made such a difference!
It’s great that you got to try out our sleep‑matching machine too. It’s a clever little bit of tech that really helps narrow down the perfect mattress options, and we’re so glad you found a favourite from the recommendations.
Wishing you many nights of comfy, blissful sleep on your new mattress! If you ever need anything else, we’re always here to help,
Megan at Customer Care🌙💤
Perfect experience
Perfect experience. Great sales person, delivery is professional, the mattress itself exactly what we I was looking for.
23. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thanks for the fantastic review Miss Tugalan! So glad you had the perfect experience — great salesperson, professional delivery, and the perfect mattress to top it all off. Enjoy every comfy night,
Megan at Customer Care🌟
Good selection of mattresses
Good selection of mattresses. Knowledgeable and helpful but not pushy
19. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Manchester White City596
Thank you so much for giving us 5 stars! We’re really glad to hear you found a great selection of mattresses and that our team were knowledgeable and helpful without being pushy. We truly appreciate your feedback,
Megan at Customer Care!💜
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