I’d like to share a lovely experience with a recent bed delivery. My 88-year-old mum happened to be home alone when the delivery arrived, as her carer was off for the day, and her old bed hadn’t be... Näytä lisää
Sijainti
Vaihda sijaintiaUnit 1 Gillingham Retail Park, Ambley Road, ME8 0PU Gillingham, Kent, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Andy was very nice and helped a lot, was able to give me the answer that I needed for the original reason I came into the store (someone else's order), and I was able to buy a good mattress for myself... Näytä lisää
Great store, staff so helpful, great sales staff, we were treated with respect, and not pushed in any way. every thing explained to us. very pleased with our purchase. went back and ordered more f... Näytä lisää
Brilliant service from the help we got in the Gillingham branch, the lady who helped and was extremely patient throughout. We wanted to purchase with her because of how helpful she was but only went o... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Gillingham Retail Park
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
Unit 1 Gillingham Retail Park, Ambley Road, ME8 0PU, Gillingham, Kent, Yhdistynyt kuningaskunta
4,8
Erinomainen
122 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I’d like to share a lovely experience…
I’d like to share a lovely experience with a recent bed delivery. My 88-year-old mum happened to be home alone when the delivery arrived, as her carer was off for the day, and her old bed hadn’t been stripped in advance.
The delivery team were absolutely wonderful — they kindly stripped the bed themselves and set the bedding aside, all before I managed to get there. They were courteous, kind, and genuinely helpful in assisting my mum. I’m so grateful for the care they showed her.
I’d also like to praise Benson’s back office team throughout the whole process — they were courteous, informative, and made everything easy to follow. I’d recommend Benson’s 100% to anyone looking to buy a bed.
Thank you so much to the delivery team and the whole Benson’s team
17. elokuuta 2026
Oma-aloitteinen arvostelu
Very good BUT removed a star for each of two points.
Andy was very nice and helped a lot, was able to give me the answer that I needed for the original reason I came into the store (someone else's order), and I was able to buy a good mattress for myself. Had difficulty arranging the correct date for delivery as I am working most days. The reason for the 2 star removal. Firstly I haven't got it yet so the order is not complete. I hope to come back after the delivery to amend details. The second reason really REALLY annoys me. They profess to have a video showing a delivery BUT you have to sign into an app called VIMEO. Why must I log into this? Is YouTube no good? Can you not have the video part of your webpage? No Way will I sign into a site for no good reason. That is one way I can get a virus. So I'll NEVER give them 5 stars.
16. elokuuta 2026
Oma-aloitteinen arvostelu
Great store
Great store, staff so helpful, great sales staff, we were treated with respect, and not pushed in any way.
every thing explained to us.
very pleased with our purchase.
went back and ordered more from them.
delivery on time as promised, delivery guys very good, great service.
9. elokuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Nice choices for our decor pleased with…
Nice choices for our decor pleased with over all experience
7. elokuuta 2026
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so pleased you found nice choices for your decor and are happy with your overall experience. Thank you for your wonderful feedback!
Team Bensons
Friendly service from sales to delivery.
1. elokuuta 2026
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so pleased to hear you experienced friendly service throughout your journey with us, from sales right through to delivery. Thank you for your wonderful feedback!
Team Bensons
Great in store experience
Excellent assistance & advice from Andy, the store manager. He was really helpful & patient in providing the information we needed before purchasing.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so pleased to hear you received excellent assistance and advice. It's wonderful that our store manager was so helpful and patient in providing the information you needed.
The lady who served me was friendly and…
The lady who served me was friendly and helpful knew her products and job
9. heinäkuuta 2026
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so pleased you found our team member friendly and helpful, and that they were knowledgeable about our products and their role. Thank you for your kind feedback!
Time for a new bed
Holly was very helpful and knowledgeable providing extensive information and able to answer all our queries with ease.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so pleased our team member was very helpful and knowledgeable, providing extensive information and answering all your queries with ease. Thank you for your kind feedback!
Team Bensons
Great quality product fair price
Great quality product fairly priced. Served by a very friendly, knowledgeable lady that listened to our needs. Delivered promptly by professional caring staff. Thank you Bensons
22. kesäkuuta 2026
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so pleased you found our product great quality and fairly priced. We appreciate your kind words about our team and prompt delivery.
Team Bensons
Fantastic delivey thanks again .
Bensons for beds deliver my bed to where i want & put it together so quick . Thanks again great job .
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so pleased our team delivered and assembled your bed quickly and efficiently. Thank you for your kind words!
Team Bensons
The staff were lovely.
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We are delighted to hear that our team provided you with such a pleasant experience. Thank you for your kind words.
Team Bensons
Gillingham store
We went to the Gillingham store. Odette was extremely helpful and answered our many, many questions. We wanted an ottoman bed with storage that you could access by lifting the bed rather than having drawers. Odette took us to the lift up version to see what we thought of it (nice but I didn't have the strength to lift it), she then took us to the power version which was perfect. We didn't like the headboard that was on the display model so she showed us all the other possible headboards that would fit. She then did the same with the mattresses. At no time did we feel pressurised to buy anything and she was just really helpful (and patient). We left the store to pop into another adjacent bed store but we were back within 10 minutes to order from Benson Beds. Odette explained the delivery options, how it would be assembled, the warranty etc. Lead time was 3 weeks but we actually don't want it just yet as we are decorating. We arranged a date that was convenient to us with the knowledge that we could change this either way if necessary. The whole process was great, we have no complaints.
12. kesäkuuta 2026
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We are so pleased to hear about your positive experience at our Gillingham store. It's wonderful to know that our team provided such helpful and patient assistance, guiding you through the options for your new bed. We appreciate you choosing us and are happy we could accommodate your delivery needs.
Team Bensons
Shop staff polite and helpful
Shop staff polite and helpful. Not overpowering!
Delivery good
8. kesäkuuta 2026
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so glad our team was helpful and polite. We appreciate your kind words!
Team Bensons
Very professional service
Very professional service, patiently answered all our questions. Wide selection of mattresses, beds, and other furniture.
3. kesäkuuta 2026
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so glad you had a positive experience with our team and found our selection helpful. Thank you for your kind words!
Team Bensons
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We appreciate your kind words! We are glad our staff was friendly and knowledgeable.
Team Bensons
Great product and an excellent overall…
Great product and an excellent overall experience. The quality of the wardrobes met our expectations, and the delivery was swift and efficient. The installation team was professional, courteous, and completed the setup quickly and neatly.
We are very pleased with our purchase and the high level of service provided from start to finish. Highly recommended.
29. toukokuuta 2026
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
We're so pleased to hear you're happy with your wardrobes and the excellent overall experience! It's wonderful that our installation team was professional and efficient. Thank you for your high recommendation!
Team Bensons
Great professional help
9. toukokuuta 2026
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
Thank you for your kind words, the feedback is appreciated.
Team Bensons
New bed purchase
Odette was very helpful, personable, non pushy, listened to my needs. All round knowledgeable person.
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
Thank you! 😊 We’re so pleased to hear Odette made such a positive impression — helpful, knowledgeable, and attentive without any pressure is exactly what we strive for. We’ll be sure to pass on your lovely feedback,
Megan | Customer Care Specialist👏
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
Thank you for your feedback — we’re delighted to hear you enjoyed great service. We really appreciate you taking the time to share your experience!
Vastaus yritykseltä Bensons For Beds - Gillingham Retail Park
Samuel Fuller,
We appreciate your feedback! We're so glad to hear that you had a great experience and that our staff were helpful.
Team Bensons - Jessica
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