The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Näytä lisää
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Sijainti
Vaihda sijaintiaUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Muc... Näytä lisää
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Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes h... Näytä lisää
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I wasn’t sure what I was looking for and Kevin was very helpful talked me through the options so I could make an informed choice.
Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Edinburgh Straiton
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Yhdistynyt kuningaskunta
4,8
Erinomainen
113 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
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Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
Thank you! 😊 We’re delighted to hear you received excellent service from the initial advice right through to delivery. Your feedback is very much appreciated,
Megan | Customer Care Specialist⭐
Our salesman Steve acknowledged our…
Our salesman Steve acknowledged our presence and then left us to browse in peace and when we were ready he was very helpful and knowledgeable about the products and after asking us questions he showed us divan sets that would suit our needs and budget
26. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We really appreciate your review. It’s wonderful to hear Steve took the time to understand your requirements and guide you to the right options without any pressure.
Thanks again for your support—it means a lot!
- Megan | Customer Care Specialist
Friendly and informative staff
Friendly and informative staff, explained different options of bed frame and mattresses, which made it easier to select a bed for my needs.
23. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
Thank you! So glad to hear our staff were friendly and informative, helping you compare different bed frames and mattresses. Great to know it made choosing the right bed easier for you.
We wish you many nights of peaceful sleep,
Megan at Customer Care💤
New mattress
All good great service Salesman very helpful when I was buying new mattress showed me all different types to try to allow me to choose the correct one for me.
19. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
Thank you for the great feedback Donald! We're so glad to hear you received excellent service and that our salesman took the time to show you all the different mattress options. It’s wonderful to know you found the perfect one for your needs.
Sleep well,
Megan at Customer Care💤
Knowledgeable and professional sales…
Knowledgeable and professional sales person. Explained all the options and confirmed convenient delivery . Good customer service demonstrated
7. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
David Gordon,
We appreciate your positive feedback! We're happy to hear that the salesperson's knowledge and professionalism, along with the convenient delivery confirmation, created a good customer experience.
Team Bensons
The customer service was poor
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The overall wait was 3 weeks. No apology not even a phone call to say sorry, absolutely nothing. For an expensive item like this the delivery cost should have been refunded. Will not recommend the company to anyone
6. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. You made it clear to the salesperson that a small van was required for your driveway, and it’s extremely disappointing that a large lorry was sent regardless. This understandably caused your mattress delivery to be delayed by a week, extending the total wait to three weeks — and I’m very sorry for the inconvenience this caused.
We will ensure your feedback is passed on to the relevant teams so that this can be reviewed internally — both the delivery vehicle error and the lack of follow‑up from customer service.
If there’s anything further we can support you with, please let us know. We’re here to help and want to make things right wherever possible,
Megan at Customer Care
Helpful and straightforward
Helpful staff provided information on bed frames to help make a decision and guided the process of selecting a mattress. Got some extras to qualify for a discount.
1. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
Scott,
We're happy to hear that our staff was helpful in guiding your bed frame and mattress selection! It's great you were able to take advantage of a discount. Thanks for your feedback.
Team Bensons
Knowledgeable member of staff
Knowledgeable member of staff. No pressure to buy. Freedom to try out beds. Good choice of beds available.
23. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
Murray Simpson,
We're happy to hear that you found our staff knowledgeable and felt no pressure while trying our wide selection of beds. Thanks for your feedback.
Team Bensons
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
Really appreciate your feedback Mrs Nahas! Delighted you found our products high quality and our service excellent.
Wishing you all the best until next time,
Megan at Customer Care⭐
Great selection and service
We were looking for a double bed for my daughter and found Bensons to have a great selection. Once we chose the bed Hannah in Sales helped us find the right mattress for her, taking time and patience to make sure the correct one was purchased but not overwhelming us with too many choices. The sales team were all friendly and polite and Hannah was great!
22. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
Thank you so much for your lovely review Melanie! We’re delighted to hear you found a great selection of beds and that Hannah helped you choose the perfect mattress for your daughter. It’s wonderful to know she took the time to guide you without overwhelming you with too many options. The whole sales team will be thrilled with your kind words — especially Hannah! Take care,
Megan at Customer Care😊🛏️
A good night sleep
A great experience from start to finish. Sales staff were knowledgeable but never pushy. Delivery team were excellent and delivered as scheduled. Our new beds are also just what we needed.
16. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're delighted to hear your experience was great from start to finish! It's wonderful that our sales team were knowledgeable and our delivery team delivered as scheduled. Thank you for your positive review – Lauryn at Customer Care 💜
Simply The Best
Hannah the Sales Advisor was simply the best. She listened, searched and found the perfect beds for our needs especially for my husband. What a refreshingly honest person to deal with no pressurised sales technique. Very professional and friendly explaining ever detail about the products. Bensons for Beds was the local store for us. Joe & Anne Russell
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're happy to hear that our Sales Advisor provided such excellent service and found the perfect beds for your needs. We appreciate your positive feedback regarding the professional and friendly experience you received.
Good choice
Good choice, and helpful staff. Delivery was good, only would have been helpful for them to take the packaging off the mattress for me.
12. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're happy to hear that you had a good experience and found our staff helpful. We appreciate your feedback regarding the mattress packaging, and we'll consider this for future service improvements.
Stewart - Bensons Team
From walking into the Straiton showroom …
From walking into the Straiton (Edinburgh) showroom, I have had a great experience with Bensons. Kevin and Hannah in the showroom introduced themselves, answered my questions and allowed me time to try out mattresses. They were easy to chat with whenever I approached to ask questions. I bought a pure splendour mattress and, so far, it's perfect. The quality is the best.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're happy to hear about the great experience you had at our showroom. It's great to know the team answered your questions and allowed you time to try out mattresses. Thank you for sharing that you are enjoying your mattress.
Stewart - Bensons Team
Outstanding
Walked in the door knowing more or less what we wanted.
Greeted very quickly by Hannah. Very professional and polite. Gave her a quick run down of what we were looking for.
Without hesitation brought over to mattresses that might be what we were looking for. A few alternatives just to compare and back to the original suggestion.
Managing all this with a 2 year old wasnt easy, Hannah was great and didnt let this phase her, distracting the wee man where needed and helping us to relax.
Quick service without feeling rushed.
Couldn't recommend them more.
Edinburgh Straiton
3. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're happy to hear that you were greeted quickly and found someone helpful. It's great to know that the service was quick and that you felt supported in finding what you were looking for. We appreciate your recommendation!
Steven was excellent at advising me
Steven was excellent at advising me. The bed I got is amazing I get a good sleep and my back isn't sore when I wake up. I wouldn't go past Bensons for a bed
29. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're happy to hear that our team member's advice was helpful and that you are sleeping well on your new bed! We appreciate your recommendation,
- Megan at Customer Care💜
Good selection and good service
Good selection of beds and staff were very helpful. Bed was delivered and assembled on the agreed date. Updates and communication were good.
25. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're happy to hear that you found a good selection and helpful staff. We appreciate your positive feedback regarding the delivery, assembly, and communication.
From the moment I walked in
From the moment I walked in - greeted by Tom who helped me from then on. Already had a bed in mind and he showed me it, gave me 10-15 mins to think look and then came back to see if I needed more help. He showed me all different headboard option and was very very helpful. Even managed to knock off some money. Cannot recommend him enough and the team there. Very friendly guy.
Thank you
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're happy you had such a positive experience! It's great to hear that our team was so helpful in showing you options and assisting with your purchase. Thank you for recommending us!
From purchase to delivery
From purchase to delivery, everything exceeded our expectations. In store, Peter guided us with great care in choosing the most suitable mattress for my back pain, and his advice was excellent. He also helped us select the bed, which was made by one of their external partners, and the quality is fantastic.
The delivery arrived earlier than expected, which made us so happy. Now we have a beautiful bedroom set with a stunning bed and an incredibly comfortable mattress. We couldn’t be more satisfied and would highly recommend Bensons for Beds.
26. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're happy to hear that everything from purchase to delivery exceeded your expectations. It's great to know that our guidance helped you choose a suitable mattress and bed. We appreciate your recommendation!
First class experience from in store to…
First class experience from in store to in home. Top quality product and service.
25. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Edinburgh Straiton
We're happy to hear that you had a first-class experience, from our store to your home. We appreciate your recognition of our top quality product and service.
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