It's been so long I've forgotten her name but the lady who helped me find the right bed for me was both lovely, and helped me find exactly what I needed, I've never slept better. Great experience fro... Näytä lisää
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Perfect customer care in store. Delivery men were lovely, friendly and polite. All the packaging was taken away. Perfect service and a wonderful new bed! Very happy indeed.
From the first time I walked into the shop, I was made to feel a valued as a customer. Customer service was really great no matter what I asked, it was answered and explained to me a great service.
The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Ashford
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, Yhdistynyt kuningaskunta
- 1233646246
4,9
Erinomainen
486 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Bensons For Beds - Ashford
We’re delighted to hear you’re happy with both the product and the service you received. Thank you for an amazing review Karen – Lauryn at Customer Care 💜
Very informative but not pushy
Very informative but not pushy. Gave me space to decide for myself and think things out. Lovely friendly staff
9. marraskuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
We’re so glad to hear you found our team informative and approachable! Giving customers the space to make their own decisions is something we value, and it’s great to know you felt comfortable throughout your visit.
Thank you for your positive review – Lauryn at Customer Care 💜
Efficient professional service…
From the efficient professional service in the showroom to the excellent delivery service I highly recommend Bensons and will definitely shop there again.
6. marraskuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed both the professional service in our showroom and the excellent delivery experience. 💜
Thank you for your positive review Paul.– Lauryn at Customer Care
Excellent friendly staff
We were met by Kaylee who was very knowledgeable, understanding what we were looking for, explaining the options and making sure we tried the various matresses to ensure we found what we needed.
She then explained the payment options and secured a provisional delivery date.
Everything was then documented so we knew what we were being quoted for. The fact there was no "hard sell" was appreciated. We then looked at other options and, having decided that Benson's provided the most suitable products, we returned and placed the order with Kaylee. Her efforts are much appreciated.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Ashford
We’re so pleased Kaylee provided such knowledgeable and attentive service! It’s great to hear she took the time to understand your needs, explain all the options, and make the process clear and stress-free. We’re delighted her efforts helped you feel confident in your choice.
Thank you for your positive review – Lauryn at Customer Care 💜
Vastaus yritykseltä Bensons For Beds - Ashford
We're glad you found what you needed! Thanks for your positive feedback; it means a lot to us.
Megan at Customer Care
The help in making the purchase was…
The help in making the purchase was very good and the sales person was very friendly and supportive.
2. marraskuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
We're glad you enjoyed your experience! We appreciate your kind words about our team's support and friendliness during your purchase. Thanks for the feedback,
Megan at Customer Care
I am usually scared to enter bed shops…
I am usually scared to enter bed shops because of the hard sell and being pounced on, but i nervously entered the Ashford branch and had a completely different experience. Wendy was polite and welcoming but didnt put any pressure on me. She allowed me to look round and browse but when i asked for help and advice she was amazing and knowledgeable. Despite my kids constant changes of mind she was patient and helpful. The payment part was easy. The only negative would be that the £69 delivery charge was not very upfront. I didnt see any signage about this and only a delivery chage was mentioned, not how expensive it was. I would expect a delivery charge of £25-30 for something like this. Better still, i would be happy to collect from store to reduce this cost.
Overall, a very good experience despite my anxiety around bed shopping caused by previous experiences.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that you had a positive experience in our Ashford branch. We appreciate your kind words regarding our team's service. We'll review how delivery charges are communicated to ensure clarity for our customers. Thank you for your feedback,
Megan
Customer Care Team
After being let down by another bed…
After being let down by another bed company ( they weren’t a “dream” to deal with). It’s been a great experience from first visiting the shop,( Wendy was very helpful). Great communication from the date the bed was purchased to the delivery. Professional service from the delivery guys, bed was assembled and very happy with the overall experience. Would recommend.
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Ashford
We appreciate you sharing your positive experience! We're happy to hear that your visit to our shop and the communication throughout the process were great. We're also glad the delivery and assembly met your expectations. Thank you for your recommendation,
Megan at Customer Care
Really helpful assistant
Really helpful assistant, didn't try to push my budget , listened to my needs and didn't push highest priced mattress,giving me time to test and think about the best item for me.
17. lokakuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that our assistant listened to your needs and helped you find the best item without exceeding your budget, giving you ample time to consider your options.
Thank you for your review – Lauryn at Customer Care 💜
The staff where great
12. lokakuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
We appreciate your positive feedback! It's wonderful to know our staff provided you with great service and support during your visit.
Thank you for your review – Lauryn at Customer Care 💜
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that you appreciated the multiple choices available. Thank you for your positive feedback; it means a lot to us. – Lauryn at Customer Care 💜
Tom was very helpful
7. lokakuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
We're glad to hear that we were helpful. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
No comment all good customer service .
29. syyskuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
Thank you for your positive feedback! We’re glad you received good customer service.
Best Wishes,
Megan
Bensons for Beds Customer Care
The sales advisor in store was…
The sales advisor in store was fantastic and learned our requirements, before speaking to us about the suitable options available.
5. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Ashford
Thank you for your kind feedback! We're so pleased to hear that our sales advisor took the time to understand your needs and guide you through the best options.
We really appreciate your support and hope you love your new purchase!
Best regards,
Megan at Customer Care
Ashford team - 1st class service all round!
Right from the off, my experience of Bensons For Beds has been outstanding! John in the Ashford branch was so helpful. I'd been looking for a bed for my daughter for months but whilst purchasing a sofa bed I saw the perfect bed for her room. Ended up buying both! Delivery team were brilliant also, really friendly and efficient. They even took the heavy boxes upstairs to the spare room (I would never have managed those on my own!).
Well done Bensons! Your Ashford team are hands down the best and I won't go anywhere else in future!
5. lokakuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
Thank you so much for your wonderful feedback Nicola! We're delighted to hear John and the Ashford team provided such outstanding service, and that the delivery went smoothly. We truly appreciate your loyalty and look forward to seeing you again in the future!
Thank you,
Megan at Customer Care
The sales man was friendly heelpfull and not agresive way…
Akram The sales man was not pushy in any way he let us know he was there if we needed help and left us to browse.
He was polite and extremely helpfull.
The reason we purchased from Bensons Coventry was due to product price them being so helpful and no aggressive selling.
28. syyskuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that our team member was helpful and polite, providing assistance without being pushy. We appreciate you choosing us due to our pricing and helpful service.
Thank you,
Lauryn at Customer Care
Very professional and helpful
23. syyskuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
We appreciate your positive feedback and are glad we could help you.
Thank you,
Lauryn at Customer Care
Very good customer service
Very good customer service in store. He didn't try to sell me the most expensive mattress but listened to my needs and showed me what I asked for. Delivery was prompt within the 2 hour slot and was easy to track. I was given a call 45 minutes before arrival.
24. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that you had a positive experience in our store! It's great to know that our team member listened to your needs and that the delivery service met your expectations. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that you received good advice and a quick delivery. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
I could not fault them and when I had…
I could not fault them and when I had to make changes Tom was very helpful
13. syyskuuta 2025
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that you had a positive experience and that our assistance with your changes was helpful. Thank you for your feedback.
Best Wishes,
Megan at Customer Care
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