It's been so long I've forgotten her name but the lady who helped me find the right bed for me was both lovely, and helped me find exactly what I needed, I've never slept better. Great experience fro... Näytä lisää
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Perfect customer care in store. Delivery men were lovely, friendly and polite. All the packaging was taken away. Perfect service and a wonderful new bed! Very happy indeed.
From the first time I walked into the shop, I was made to feel a valued as a customer. Customer service was really great no matter what I asked, it was answered and explained to me a great service.
The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Bensons For Beds - Ashford
Yrityksen kirjoittama
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Yhteystiedot
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, Yhdistynyt kuningaskunta
- 1233646246
4,9
Erinomainen
486 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service from start to finish.
6. maaliskuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
Thank you so much for your lovely feedback! We're delighted to hear you received excellent service from start to finish. – Megan at Customer Care
The service was really good
The service was really good, from the shop Tom was really good and patien. Showed me different beds and even did the measurements for me to make sure it fits. The delivery team where also just as good, very efficient and left the room tidy and they were really friendly.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bensons For Beds - Ashford
Jose,
We appreciate your positive feedback! We're happy to hear that you received excellent service in our store and that our team member was helpful and patient. It's also great to know that our delivery team was efficient and friendly.
Stewart - Team Bensons
Brilliant service from shopping in…
Brilliant service from shopping in Ashford Kent store to delivery .
26. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
T . Ferrell,
We're happy to hear that you had such a brilliant experience, from shopping to delivery. Thank you for your positive feedback; it means a lot to us.
Team Bensons
Friendly and helpful staff
Friendly and helpful staff, lots of beds to choose from and competitively priced. No hassle purchase and good finance options.
24. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
Mr John Jones,
We appreciate your positive feedback! We're so glad you found our staff helpful and friendly, with a wide selection of competitively priced beds and good finance options.
Team Bensons
Super helpful staff. Loving the bed and my sleep
It's just under a week the bed is delivered. Until now everything from the staff at store helping us choose the right bed with mattress and delivery date/assembly/ binning our old mattress... have been top notch . We bought the motorised storage bed. The functioning is good. The mattress is very very comfy. But its only under a week now. So cannot fully say about the product itself. So far so good! 5 star to all the staff who helped us in the process.
28. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
Josh,
We're happy to hear that our staff provided you with a top-notch experience! We appreciate your feedback on the motorized storage bed and the mattress. We're glad you find them comfy, and we appreciate you sharing your initial impressions. Thank you!
Team Bensons
Excellent service!
The assistant Tom was very good with explaining everything and showing us the various options for the type of mattresses we needed to replace. He gave us plenty of time and space to discuss privately and ask questions before making a decision.
We were very pleased with the service we received from Tom, an asset to your company!
26. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
Thank you so much for your lovely feedback Jean! We’re delighted to hear Tom took the time to explain everything clearly, show you all the options, and give you the space you needed to decide. We’re so pleased you were happy with the service—Tom will be thrilled to hear your kind words! Megan at Customer Care😊
From walking into the store to having…
From walking into the store to having out new products delivered and installed was a pleasure!
Salesman in store,Jon,couldn't have been more helpful, without pressure. Took time to find out our requirements and walked up through a number of options. Delivery guys, Jack and one other, were brilliant,taking out old products and taking time to show off the newly installed ones. Couldn't fault the service at all.
23. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
Thank you so much for this fantastic review!
We’re delighted to hear your experience was a pleasure from the moment you walked into the store to the delivery and installation. Jon will be thrilled to know his friendly, pressure‑free guidance helped you find exactly what you needed. And we’re so pleased Jack and the delivery team took great care with the old items and made sure everything was set up perfectly. Couldn’t ask for kinder feedback — thank you,
Megan at Customer Care😊
The guys were good
The guys were good, delivered the bed to the room. Unlike the online description, there were no overshoes used and no gloves. They did however bring everything in before wiping their feet to deliver the items upstairs.
In store Wendy was great and it was her service which made the sale. She listened to what we wanted and did not try to sell us something different.
22. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
Hello Mr Ellis,
We appreciate you sharing your feedback. We're glad the delivery team brought the bed to your room and that you were happy with the service in store. We'll address the delivery concerns to ensure a better experience in the future,
Megan at Customer Care
Great shop assistant, she was very helpful and listened to what I needed
When i went to Benson for beds in Ashford I spoke to a lady and told her I needed a new mattress because mine was to firm, she showed me a few mattresses that would be good for me and I picked one, I did the pay monthly interest free which really helps, I also got 2 new pillows, I tried the pillows in store and found a very comfy one, however when I received the pillows they was not the same, the ones I tried were not thick at all but the ones I recieved were to big and thick so I won't ever order pillows from a bed store again, hopefully i can return them or that is £110 wasted on 2 pillows that i can not physically use, popped into the shop and the assistants gave me some great advice on how to adjust my pillows
30. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
Thank you for your detailed review! 😊 We’re really glad to hear that your experience in our Ashford store was helpful, and that the team were able to guide you to a mattress that suited your comfort needs. It’s also great to know that the interest‑free monthly payments were useful for you.
Thank you again for sharing your experience — your feedback is truly appreciated,
Megan at Customer Care
Customer advice
Customer advice. After sales service from delivery team who were friendly and helpful.
16. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that you found our team friendly and helpful and that you received excellent customer advice and after-sales service. Thank you for your positive review – Lauryn at Customer Care 💜
Easy to order
Easy to order, delivered and put together with ease. Great service all round.
14. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
We appreciate you sharing your feedback! We're so happy to hear the order was easy, delivery smooth, and assembly went well.
Vastaus yritykseltä Bensons For Beds - Ashford
Thank you for your positive feedback, It really does mean a lot
Stewart Team Bensons
A professional service.
Good price and quality and they delivered when they said they would as well as taking our old mattress away for recycling.
8. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that you are satisfied with the price and quality! We're also glad that we delivered on time and removed your old mattress for recycling. Thanks for your feedback.
Jon was very polite and helpful
7. helmikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
We appreciate you sharing that our staff was polite and helpful! We are happy to hear about your positive experience.
I liked the way no one pounced on us…
I liked the way no one pounced on us while we were browsing but it was great the way Jon seized the opportunity to explain to us about pressure points on the mattress we were trying. Finding the bedstead and head board we were happy with just fell into place with the help he provided. He helped us no end. Very informative and so keen in his job.
Thank you very much.
Sharon.
31. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that you appreciated the browsing experience and the informative explanation about pressure points. It's great to know that finding the right bedstead and headboard was made easier with the help provided. Thank you for your positive feedback.
Very happy with our experience
Very happy with our experience. Tom the store manager was most helpful with our purchase. Thank you. 😊
27. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
We appreciate you sharing your experience! We're so happy to hear that you found our store helpful with your purchase and that you are happy with our service.
Staff were very helpful and friendly
Staff were very helpful and friendly. Was not rushed. Shop was clean and well looked after. Would use Bensons again
25. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
We're happy to hear that our team was helpful and friendly, and that you didn't feel rushed. We appreciate your feedback regarding the cleanliness of our shop!
Good bed and mattress
Happy with the purchase but delivery time was too long, had to wait almost 2 months to get it.
18. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
We appreciate your purchase. We are sorry the delivery took so long. We'll review our delivery times to improve our service.
Vastaus yritykseltä Bensons For Beds - Ashford
We're so glad our communication and delivery worked well for you. Thank you for your positive feedback; it means a lot to us!
Lots of non-intrusive help in store
Lots of non-instrusive help in store.
Explanations very clear
Delivery on time and all went to plan
Only slight criticism was that the new mattress plastic protective cover was wet and muddy on one side. When I pointed it out to one of the delivery men, he just said it was where it had been laying in the van... Very little attempt to clean it off before carrying it up the stairs, where it was very close to the wall.
Otherwise, they took all the packaging away and explained things well.
15. tammikuuta 2026
Vastaus yritykseltä Bensons For Beds - Ashford
We appreciate your feedback and are glad the in-store help and delivery went well. We're sorry the mattress cover was muddy and that it wasn't cleaned before being brought inside. We'll address this with our delivery team to ensure better service in the future. Thank you for bringing this to our attention.
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