BenefitHub Arvostelua 678

Top tier Representative Brian O’Brien
Very knowledgeable ,polite and respectful. My experience with Brian was very satisfying and I walked away feeling confident that I made the right decision.
Thank you, Brian!

Brien O'Brien Have been very helpful. His outstanding communication/ customer service skills led me to the right decision. I am very grateful for his assistance in setting up my car insurance for next 6 months. It is always a pleasure working with person who knows and likes his job. Brien O'Brien is asset for the company and support for the customers.

Oliver Agent was very helpful. He made the flight booking very easy.

Mr O'Brien is excellent

Brien O'Brien was the MOST helpful person I've ever worked with! He was able to explain things about my insurance coverage I didn't know, helped educate me on what would be best for my situation, AND got me the best deal I could ever ask for! The amount we're saving per month because of Brien is (and I'm not exaggerating here) life-saving.

I had a terrible experience with BenefitHub that cost me both time and money.

On Tuesday, I purchased Lakers tickets through their platform in the 200-level section. About two hours later, I received a call from their team informing me that the ticket I purchased was actually fake and should not have been listed on their website in the first place.

At that point, ticket prices for the same game had already increased by over $200 due to limited availability. I explained this to their representative (Raleigh) and asked for a comparable replacement ticket in the same section, since the mistake was entirely on their end. Instead, I was only offered two options: a full refund or replacement tickets in the 300-level (nosebleeds), which is not equivalent to what I originally purchased.

To make matters worse, I felt pressured to make a decision immediately on the call, without being given time to explore options. When I requested to speak with a manager, I was told no one was available and that they had all left for the day. I was then told a manager (Chad) would call me back the next morning.

It is now Friday, and I have still not received any follow-up.

Because of this situation, I was forced to repurchase tickets on another platform at a significantly higher price. BenefitHub’s error directly caused me financial loss and unnecessary stress.

At minimum, I expected them to make this right by offering a comparable ticket or some form of compensation. Instead, I received poor customer service, no accountability, and zero follow-through.

I would strongly caution anyone against using this platform for event tickets.

Brian was very helpful with everything i needed. He answered all my questions, made sure I did not need anything else, and let me know i could reach out if I had any questions. Quick shout out to Brian Thank you again sir. 🙏🏽💯🤙🏽

Brien O’Brien was great! Found me some great options, presented everything in a no-pressure way, and listened to my concerns and questions. He even went above and beyond by letting me know my discount could apply to other family members.

Brian was very helpful in reviewing my policy, updating my details and providing a great quote. I look forward to the call next year to refresh my policy again. Great job Brian!

Brien O'Brien Was super helpful Answered all my questions was super patient would like to work with him again

Darby went above and beyond assisting me with my travel needs. I missed my flight and he was able to find a reasonable price ticket for me to fly the next day without stopping in any country. He’s concerned about my safety and I do appreciate that.

Brian O. did an excellent job finding ways for me to save money. I wouldn’t have it any other way.

Great experience! Meagan was very knowledgeable and explained things very well. Great communicator! saved me money and my experience was A+

Brien, the benefit advisor, reached out multiple times and connected with me to work on my auto insurance renewal.

He was quick to respond via phone/email, clear in his speech, and helped us make a quick decision given our history with the existing insurance plan.

Before closing, Brien also gave us a heads up about future contacts and what next steps would look like.

Shopping car insurance is a night mare but it was a dream come true of how easy it was.

I was not going to pick up the phone call but i am glad i did because Bryan went above and beyond and was able to provide me with a brand new auto insurance policy saving me money. It all took less than 15 minutes to process.

Melinda was attentive and checked in during the call. She let me know what she was doing during the call. The only downside was that I explained to her that my name was spelt incorrectly and receiving multiple emails with my name not corrected was not the full customer service I am used to. However, I am aware we were on the phone, and systems that has information submitted that may be difficult to change.

Brien just provided excellent customer service and saved me a lot money per month by just taking the time to see if any other insurance company could offer a better rate. Thank you for time and effort Brien!

She was very knowledgeable and so helpful. Also so nice.

Emmy offer good customer service