Bella Italia Arvostelua 

Dudley castle gate branch. Very empty and therfore no reason for not having a good experience. Food was warm to cold, was reheated and brought back, then found the ingredients i said I didn't want were still there, Sent back and declined any further food, cheap chain and no real chefs or kitchen staff, basic microwave food. Calamari was like left over bits rather than rings, had better food at home

I only ever write restaurant reviews if exceptional and in this case it was exceptionally bad.

I have just paid £70 for 3 mains and 3 soft drinks and the only way to describe them is like cheap micro meals, I was tempted to refuse to pay but realised I would have to chalk it up to experience and never go again.

The pollo cacciatore was pasta, canned tomatoes and a few pieces of processed chewy chicken, it allegedly contained pancetta but I never found any.

The spinach and ricotta cannelloni was tiny and tasteless and the burger and chips was dry and tasteless, all 3 meals were tiny and left 2 of us still hungry.

I’d give this place 0 stars if it was possible. Absolutely shocking.

The food wasn’t too bad, service ok.
I ordered calamari as a starter (£8) I was expecting rings but what I received looked like left over scraps, I didn’t want to complain in front of my guests.
I don’t think I would go back!

I a am Coeliac and had the misfortune to eat at Brompton road branch. They only have penne which I don't eat so my choices were even more limited. When I suggested to the Manager that he provide spaghetti ( the most popular pasta) he was extremely rude and told me next time to eat elsewhere

Visited Bella Italia near Norwich bus station for the second time. Both occasions I have been served by Lisa who is charming, attentive and pleasant to interact with. I would recommend the food too. Good quality food, drink and service. Thank you

Quick shout out to the Bella Italia team at your Covent Garden location. Great hosting, food and friendly staff. Thank you for making my experience with my friend amazing...Sujoy was outstanding.
Highly recommend:)

The service was slow, waited over 30mins between starter and main. Flat bread starter was so over cooked and the calamari was soggy in parts. For main I had the goats cheese pasta it was tasteless. My husband had the Marco Polo that was so sickly sweet it made him feel ill. Both dishes were luke warm. The only redeeming feature was the front of house who was very pleasant. Avoid Bella Italia Cheshire oaks at all costs!

I visited Bella italia in Stevenage this evening.
I ordered the spaghetti and meatballs with a glass of Chianti and a tiramisu.
I could accept the £10 for a large glass of wine as I was out by myself and could justify the little treat but then along came the Tiramisu this cost me £7.49p!
I’m not lying when I was this morsel 5 cm square and that is 1.97 inches ◾️square, not even two inches, with coco powder that looked like it was thrown on it.
I know it’s just a bit of tiramisu but where is the care or even passion for presentation?
I mentioned this to the manager and to be fair she took 50% of the desert to help make it a slightly less bitter pill to swallow.
The only saving grace was the service from Chris, he was professional, friendly and attentive and I give him personally five stars but Bella Italia Stevenage gets a very generous three stars from me.
I know restaurants work on tight margins but the franchisee that owns this restaurant needs to rethink their portion size!

An early dinner after the superb “Noel & Gertie “ at the Grand Theatre. Delicious food and wine - and excellent service from Naomi - in a great buzzy atmosphere. Ideally situated for the Grand & Winter Gardens. Cannot recommend too highly!

Mâncarea este excelentă iar servirea cea mai bună. Am fost împreună cu familia și m-am simțit minunat. Vă recomand cu mare căldură restaurantul 😘

Great service from a staff called IANI.
Very friendly and being very helpful. Children enjoyed their food!

A reliable favourite. It’s a consistent chain where to food is always good and reasonably priced. Perfect for families - something for everyone including fussy kids. They do however seem to employ lots of young adults who don’t always have the right work attitude.

How terrible to advertise free meals for children and then exclude this from London restaurants in the small print.
This is a very nasty thing to be doing bella pasta.

Visited the Bella Italia in Southampton and left thoroughly underwhelmed. Despite the restaurant being almost empty, we had to wait to be seated. Staff informed us straight away that they were out of ribs and chicken Caesar salad, pretty surprising given how quiet it was.

I wanted to order the same tortellini dish as my friend (beef in red wine), but was told they only had one portion left. I ended up settling for the carbonara with added pulled chicken, which turned out to be a mistake. The portion was tiny, the sauce was watery and flavourless, and the added chicken was just a few dry scraps tossed on top. It felt no better than an Iceland microwave meal.

The whole place lacked atmosphere, no music, no energy, no warmth and it seemed like the staff were just going through the motions. The only saving grace was that the pint was cold.

Won’t be returning. Chains like this really need to decide whether they want to offer a decent dining experience or just limp along serving reheated food with no soul.

We visited the Edinburgh Northbridge branch on 20 July 2025 to ask if we could make a booking for the following day (21 July). The waiter informed us that they do not accept bookings and operate on a walk-in-only basis. Based on that advice, we returned the next day without a booking — but later discovered that online reservations were indeed available, which was both confusing and disappointing.

During our visit, the waiter wasn’t exactly rude, but he didn’t seem particularly interested in providing service either. He rushed us to place our order without really listening to what we were saying.

We were a group of eight but were told we had to sit at two separate tables, even though it appeared there was space available or tables that could have been combined to accommodate us. Given the walk-in policy, it was unclear why this wasn’t possible.

As for the food, the dough balls were served cold and dry, and the butter had completely melted, which affected the overall experience.

Overall, the visit felt more like dining at a fast-food outlet — acceptable if you’re not expecting service and don’t mind paying a bit more while hoping the staff are in a better mood.

Review for Filton Retail Park restaurant. Grating cheddar cheese as if it were Parmesan cheese onto the meals is a bit of con really. That said the food wasn’t bad, but not great either. The decor was a good standard, but could have done with air con on a very hot day. Having previously visited Bella Italia, I felt the food wasn’t as good as it has been previously. Service was ok though.

An absolute pleasure from arrival to departure. Food was fantastic, the price offer was fantastic but above all the customer service we received from Mark at Bella Italia, Peterborough just made our day.

We had 2 pizzas and 2 coffees and were charged £38. Included was a 12.5% service charge. We won't be going back. Yes the staff need to be properly rewarded but this should be covered by their pricing proposition. To ask for the charge to be removed is socially awkward.

Drinks served short measures
Starter over cooked
Main course dry

Apart from that fine