What made this experience good for me was the way the customer services dealt with the issue quickly and efficiently. The experience was made easy for me. It would be a peivelidge and a pleasure fo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Awful customer service, item was hardly used when it packed up. Fan motor seized completely just a few weeks out of warranty. No help whatsoever, even though multiple other people have similar issue... Näytä lisää
Yritys on vastannut
Air conditioner arrived on 26th June from Amazon and lasted 20 days. I bought this for my aged parents and really disappointed that it has not lasted .ore than 20 days.Since writing my initial review... Näytä lisää
Yritys on vastannut
I bought a portable A/C unit from this company. The unit had issues but the customer service was excellent and they replaced my item immediately and arranged everything with one phone call and an emai... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Yhteystiedot
Yhdistynyt kuningaskunta
- info@belaco.co.uk
- www.belaco.co.uk
4,1
Hyvä
154 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 81 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Pleased by the professionalism demonstrated
I was very pleased by the degree of professionalism demonstrated by the Belaco customer service team. The replacement of a product (floor fan) was immediately sent which was immensely helpful to cope up with the extreme UK heat. I wish Belaco and their team best wishes and may you provide your services to the same highest standards.
4. heinäkuuta 2025
Vastaus yritykseltä Belaco
Thank you for your kind words and thoughtful wishes. We’re truly pleased to hear that our customer service team was able to assist you promptly with the replacement and that it helped during the recent heatwave.
Delivery issues and the air cooler I…
Delivery issues and the air cooler I purchased is rubbish it just circulates hot air even with freezing cold water
6. heinäkuuta 2025
Vastaus yritykseltä Belaco
Thank you for your feedback, and I’m sorry to hear about the delivery issues and your experience with the air cooler.
Someone from our team will be contacting you shortly via email to help resolve the matter.
We appreciate your patience and look forward to assisting you.
Vastaus yritykseltä Belaco
Thank you so much for your kind words! We're delighted to hear that you’re happy with the product, the price, and the quick delivery.
It's not so great.
It's not so great.
Water level not showing correctly, everytime have to check by using torch on the panel to see.
3. heinäkuuta 2025
Vastaus yritykseltä Belaco
Thank you for your feedback, and I’m sorry to hear that the water level indicator is not working as expected.
To resolve this for you, could you please contact us directly via email at your earliest convenience? You can provide more details and, if possible, include a photo or short video showing the issue.
We’ll be happy to review the case and assist you further.
Vastaus yritykseltä Belaco
Thank you for your feedback! We're glad to hear that your issue was resolved and the refund was processed smoothly.
Fantastic 4 in 1 air con unit and super…
Fantastic 4 in 1 air con unit and super quick delivery, easy to use and I would highly recommended belaco.
29. kesäkuuta 2025
Vastaus yritykseltä Belaco
Thank you so much for your fantastic feedback! and we truly appreciate your recommendation of Belaco!
If you ever need any assistance, we’re just a message away.
The customer service is professional
The customer service is professional, and provides useful help!
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
Your satisfaction is our top priority, and it’s great to know we were able to assist you effectively.
Excellent company
Excellent company. Sorted my problem very quick. Will buy from this seller again
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
We’re really glad to hear that your issue was resolved quickly and that you’re happy with our service. It means a lot to us that you’d choose to buy from us again. we look forward to serving you in the future!
Quick response to my enquiry
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
Thank you for your great response
We had a problem with a faulty…
We had a problem with a faulty appliance, contacted Belaco , Jo responded and immediately remedied the situation , gave us helpful advice , sent out a working replacement the next day .
Faultless service , genuine lady , so impressed with this company , would certainly purchase from them again
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
Thank you so much for your lovely review and for taking the time to share your experience. We're delighted to hear that the issue was resolved swiftly and that you were pleased with the replacement and support provided. Feedback like yours truly means a lot to us.
As a small note, and in line with Trustpilot’s terms and conditions, we kindly ask that individual employee names are not mentioned in reviews. You're very welcome to refer to the helpful support you received — we absolutely value your kind words — but we must follow the platform’s guidelines to protect staff privacy.
Thank you once again for your understanding and your support. We look forward to serving you again!
GGreat service and quick delivery, unit works really well in my bedroom.reat service and quick delivery
Great service and quick delivery, unit works really well in my bedroom.
18. kesäkuuta 2025
Vastaus yritykseltä Belaco
Thank you so much for taking the time to leave such a lovely review on Trustpilot. We truly appreciate your kind words and are delighted to hear that you're happy with your Belaco product.
Fantastic company and fantastic…
Fantastic company and fantastic service! We recently purchased a portable air con unit from Belaco. When it arrived one of the parts was incorrect (for another model). I contacted Belaco - I spoke to a lady on the phone who asked me to send over a picture of the part and my invoice. The next day they had already sent out the replacement part and this arrived within 2 days. Absolutely fantastic service and would not hesitate to recommend them to anyone!
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with your Belaco portable air conditioner and the service you received. It means a lot to us that you took the time to share your experience — we always strive to provide prompt and helpful support, and it's great to know we made a positive impression.
Best Customer Service EVER!
My experience is better than a 5 star. 9 months after purchasing my blender, it decided it wasn't going to work anymore. I contacted Belaco customer service and my email was replied to, the same day. After explaining the fault, they replaced it - all in the same week. Best customer service I have ever experienced. Thank you.
2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
We’re truly delighted to hear that your experience with Belaco exceeded expectations, and that our team was able to resolve your blender issue quickly and efficiently. Your kind words mean a lot to us and motivate our team to keep delivering the best service possible.
Thanks again for choosing Belaco – we truly appreciate your support!
Brilliant Service
Brilliant Service, delivered on dates mentioned. Top quality stuff. Would definitely be ordering from here again.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
Thank you so much for your kind words! We're delighted to hear that you were happy with the service, delivery, and quality of the product.
Appalling customer service
Appalling customer service. I will never buy any appliances from Belco again. I emailed them regarding a streamer and was simply fobbed off. They are not interested at all. I’m only giving them one star so I can leave review.
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
We’re sorry to hear you were unhappy with your experience. However, after thoroughly reviewing your case, we would like to clarify that our team made multiple attempts to assist you.
You were asked several times to provide proof of purchase (such as an invoice or receipt), which is essential for us to process any warranty claims. Unfortunately, this was never provided. Additionally, your explanation regarding who purchased the item changed during the correspondence, making it difficult for us to verify the claim.
Please note that an invoice is essential not only to confirm the purchase but also to verify whether the item was bought new or used, and whether it is still within the warranty period. This ensures we can process claims fairly and in line with our policy and fulfil legal requirement.
We always aim to support our customers fairly and efficiently.
easy to order from your very good…
easy to order from your very good informative website.
fast delivery and thanks to Balacos YouTube vlogs clear instructions on how to install the tubes into the heater.
29. maaliskuuta 2025
Vastaus yritykseltä Belaco
Thank you so much for your kind words! We're delighted to hear that you found our website easy to use and that your order arrived quickly.
Good value but no spares/after service
Bough great value steam mop and works well. Just don't buy if you need to obtain spares as there does not seem to be anywhere you can get these.
5. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
Thank you for your feedback! We're so glad to hear that the steam mop is working well for you.
We truly appreciate your input regarding spare parts availability. We understand how important it is to have easy access to replacements, and we want to assure you that we're planning to offer spare parts for our products in the near future. We’re actively working on this and hope to have it available soon.
The Steamer is AMAZING
Absolutely awesome the steamer I just bought. Deliver lots than I expected hot cloud to kill fleas and all crap on the floor. 100% will beat high brands as I used Karcher in the past.
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Belaco
Thank you so much for your fantastic review! We’re thrilled to hear that your new steamer has exceeded your expectations and is delivering such great results. It’s especially rewarding to know that you found it even better than high-end brands
I recently ordered some replacement…
I recently ordered some replacement halogen tubes ater contacting your office for advice. The tubes proved too long and I have been in contact with the Sales Dept hoping to silve this problem. I made contact last week and I am currently awaiting a reply. Hopefully the recipient at Sales will respond and we can tackle the problem.
12. helmikuuta 2025
Vastaus yritykseltä Belaco
Thank you for reaching out. I’m sorry to hear that the replacement halogen tubes did not fit as expected. To assist you further, could you please check your inbox? We have sent you an email for further details.
Vastaus yritykseltä Belaco
Thank you for your kind words.
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